{"id":30034,"date":"2019-02-22T08:18:08","date_gmt":"2019-02-22T16:18:08","guid":{"rendered":"https:\/\/www.microsoft.com\/industry\/blog\/?p=30034"},"modified":"2019-10-16T02:22:50","modified_gmt":"2019-10-16T02:22:50","slug":"how-riverside-county-fuels-data-driven-decisions","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/en-us\/industry\/microsoft-in-business\/customer-experience\/2019\/02\/22\/how-riverside-county-fuels-data-driven-decisions\/","title":{"rendered":"How Riverside County fuels data-driven decisions"},"content":{"rendered":"\n\n\n
It\u2019s late morning, and the sunrise\u2019s orange light peels around the Joshua trees and rounded boulders dotting the desert landscape of Joshua Tree National Park. All across Riverside County, residents are waking up, preparing children for school, heading to work, and greeting the morning sun from their homes in the fourth-most populous county in the state of California. Most likely, very few residents think about Riverside County\u2019s Assessor-County Clerk-Recorder office on a regular basis, but that doesn\u2019t lessen the organization\u2019s commitment to its community.<\/p>\n

Peter Aldana, the current Assessor-County Clerk-Recorder, was elected to the office in June of 2014. The longtime Riverside resident oversees a staff of 375 employees based in offices throughout the county. The office is responsible for a wide range of duties, including valuing taxable property, maintaining custody of permanent records, and issuing marriage licenses. As a government organization, their mission is to promote and prioritize public trust through excellent customer support, effective stewardship of public funds, transparency, empowerment, innovation, and more.[1]<\/a> With this vision in mind, Aldana wanted to explore how data optimization could transform the way his office serves and supports the Riverside community.<\/p>\n

Developing a more citizen-focused vision for Riverside County<\/strong><\/p>\n

In 2016, the office began to redefine their vision. In order to strengthen their commitment to citizens and empower their hundreds of employees, the office wanted to establish itself as a forward-thinking organization dedicated to transparency and trust. Aldana knew the latest cloud innovations would enable his teams to increase productivity and inspire fresh ideas across the organization. First though, Kan Wang, Assistant Assessor-County Clerk-Recorder for Riverside County, worked alongside Aldana to find a solution that would drive data-driven decisions and make relevant information easily available to employees.<\/p>\n

\u201cWe recognized that to enable employees to make these decisions, we owed them information,\u201d explained Wang. \u201cTo ask our employees to be self-sufficient and come up with ideas, we needed to first give them the tools to measure their ideas against. They need to have data to assess the current state of the organization before they can decide where the opportunities are.\u201d<\/p>\n

\"county<\/p>\n

The Assessor-County Clerk-Recorder office\u2019s main goals for the digital transformation were to:<\/p>\n