{"id":70266,"date":"2026-06-02T10:59:57","date_gmt":"2026-06-02T17:59:57","guid":{"rendered":""},"modified":"2026-06-02T11:00:01","modified_gmt":"2026-06-02T18:00:01","slug":"usa-today-brings-ai-into-real-newsroom-workflows","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/en-us\/industry\/microsoft-in-business\/customer-story\/2026\/06\/02\/usa-today-brings-ai-into-real-newsroom-workflows\/","title":{"rendered":"USA TODAY brings AI into real newsroom workflows"},"content":{"rendered":"\n<p>In journalism, trust isn\u2019t a tagline \u2014 it\u2019s the job. And when the work moves at speed, the difference between what\u2019s possible and what gets done often comes down to one thing: time.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"USA TODAY brings AI into real newsroom workflows\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube-nocookie.com\/embed\/LtB1wPIzbkQ?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>Instead of chasing \u201cAI everywhere,\u201d newsroom teams at USA TODAY focused on a practical goal: using AI with intentionality to remove friction from one of investigative reporting\u2019s most essential workflows \u2014 public records requests \u2014 without compromising editorial integrity.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"the-bottleneck-hiding-in-plain-sight-records-requests\">The bottleneck hiding in plain sight: records requests<\/h2>\n\n\n\n<p>Public records requests (FOIA at the federal level, plus state records requests) are a cornerstone of investigative journalism. But they\u2019re also easy to delay when the day is already full.<\/p>\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/www.microsoft.com\/en-us\/industry\/microsoft-in-business\/wp-content\/uploads\/sites\/28\/2026\/05\/USA-TODAY_graphic_01-1-scaled.webp\" alt=\"An image of the Freedom of Information Request, USA law, 5 U.S.C 552\" class=\"wp-image-70281 webp-format\" srcset=\"\" data-orig-src=\"https:\/\/www.microsoft.com\/en-us\/industry\/microsoft-in-business\/wp-content\/uploads\/sites\/28\/2026\/05\/USA-TODAY_graphic_01-1-scaled.webp\"><\/figure>\n\n\n\n<p>As Thomas Elia, a newsroom leader at The Palm Beach Post, put it: these requests \u201ctake time to compose,\u201d must be \u201ccarefully written,\u201d and routed to the right agency.<\/p>\n\n\n\n<p>Drafting a request could mean \u201cspending an hour drafting out a legal letter\u201d. That\u2019s time that could have gone to reporting, interviews, and the human details that make a story stick.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"the-shift-a-virtual-colleague-inside-the-tools-journalists-already-use\">The shift: a \u201cvirtual colleague\u201d inside the tools journalists already use<\/h2>\n\n\n\n<p>The team didn\u2019t reinvent the newsroom. They built an assistive experience that fits where journalists already work\u2014<strong>Teams and Outlook<\/strong>\u2014so there\u2019s no tool-switch tax.<\/p>\n\n\n\n<p><strong>How it works (in plain terms)<\/strong><\/p>\n\n\n\n<p>At a high level, the agent supports a workflow journalists already know&nbsp;\u2014&nbsp;while compressing the slow parts:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A journalist starts with the story question that needs proof<\/li>\n\n\n\n<li>The agent helps shape it into a usable request<\/li>\n\n\n\n<li>It helps route it correctly<\/li>\n\n\n\n<li><strong>The journalist reviews, edits, and sends \u2014 accountability stays human<\/strong><\/li>\n<\/ul>\n\n\n\n<p>That\u2019s the point: AI handles the <strong>mechanics<\/strong>. Journalists keep the <strong>judgment<\/strong>.<\/p>\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.microsoft.com\/en-us\/industry\/microsoft-in-business\/wp-content\/uploads\/sites\/28\/2026\/05\/USA-TODAY_graphic_02-1024x438.webp\" alt=\"USA Today journalists use AI to better serve their communities\" class=\"wp-image-70282 webp-format\" srcset=\"https:\/\/www.microsoft.com\/en-us\/industry\/microsoft-in-business\/wp-content\/uploads\/sites\/28\/2026\/05\/USA-TODAY_graphic_02-1024x438.webp 1024w, https:\/\/www.microsoft.com\/en-us\/industry\/microsoft-in-business\/wp-content\/uploads\/sites\/28\/2026\/05\/USA-TODAY_graphic_02-300x128.webp 300w, https:\/\/www.microsoft.com\/en-us\/industry\/microsoft-in-business\/wp-content\/uploads\/sites\/28\/2026\/05\/USA-TODAY_graphic_02-768x329.webp 768w, https:\/\/www.microsoft.com\/en-us\/industry\/microsoft-in-business\/wp-content\/uploads\/sites\/28\/2026\/05\/USA-TODAY_graphic_02-1536x657.webp 1536w, https:\/\/www.microsoft.com\/en-us\/industry\/microsoft-in-business\/wp-content\/uploads\/sites\/28\/2026\/05\/USA-TODAY_graphic_02-2048x876.webp 2048w\" data-orig-src=\"https:\/\/www.microsoft.com\/en-us\/industry\/microsoft-in-business\/wp-content\/uploads\/sites\/28\/2026\/05\/USA-TODAY_graphic_02-1024x438.webp\"><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-they-built-it-familiar-on-the-surface-deliberate-underneath\">How they built it: familiar on the surface, deliberate underneath<\/h2>\n\n\n\n<p>On the USA TODAY Network side, Stephen Harding, Senior Product Manager, highlighted <a href=\"https:\/\/www.microsoft.com\/en-us\/microsoft-365-copilot\">Microsoft 365 Copilot\u2019s <\/a>advantage: integration with the Microsoft tools teams already rely on \u2014 and the ability to point the agent to internal knowledge sources (including sensitive files in SharePoint and OneDrive).<\/p>\n\n\n\n<p>On the Newsquest side, Calum Banister, AI Agent Orchestrator, described how integrations and flexible knowledge sources helped them \u201cbreak apart a workflow to its base components,\u201d and \u2014 coming from a low-code background \u2014 pick it up quickly.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"the-litmus-test-front-pages-and-what-happens-after-the-headline\">The litmus test: front pages \u2014 and what happens after the headline<\/h2>\n\n\n\n<p>For Jody Doherty-Cove, Head of AI at Newsquest, usefulness is the only metric that matters: a tool is only real if it works. And in local journalism, <strong>front pages<\/strong> are a litmus test \u2014 an editor\u2019s decision that this is the story the community needs most.<\/p>\n\n\n\n<p>He\u2019s seen \u201c5\u20136 front page stories\u201d come from requests enabled by the agent.<\/p>\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.microsoft.com\/en-us\/industry\/microsoft-in-business\/wp-content\/uploads\/sites\/28\/2026\/05\/USA-TODAY_graphic_03_version-2-1024x438.webp\" alt=\"USA TODAY_graphic_03_version 2\" class=\"wp-image-70283 webp-format\" srcset=\"https:\/\/www.microsoft.com\/en-us\/industry\/microsoft-in-business\/wp-content\/uploads\/sites\/28\/2026\/05\/USA-TODAY_graphic_03_version-2-1024x438.webp 1024w, https:\/\/www.microsoft.com\/en-us\/industry\/microsoft-in-business\/wp-content\/uploads\/sites\/28\/2026\/05\/USA-TODAY_graphic_03_version-2-300x128.webp 300w, https:\/\/www.microsoft.com\/en-us\/industry\/microsoft-in-business\/wp-content\/uploads\/sites\/28\/2026\/05\/USA-TODAY_graphic_03_version-2-768x329.webp 768w, https:\/\/www.microsoft.com\/en-us\/industry\/microsoft-in-business\/wp-content\/uploads\/sites\/28\/2026\/05\/USA-TODAY_graphic_03_version-2-1536x657.webp 1536w, https:\/\/www.microsoft.com\/en-us\/industry\/microsoft-in-business\/wp-content\/uploads\/sites\/28\/2026\/05\/USA-TODAY_graphic_03_version-2-2048x876.webp 2048w\" data-orig-src=\"https:\/\/www.microsoft.com\/en-us\/industry\/microsoft-in-business\/wp-content\/uploads\/sites\/28\/2026\/05\/USA-TODAY_graphic_03_version-2-1024x438.webp\"><\/figure>\n\n\n\n<p>But the request is just the start. The reporting that follows: the calls, the interviews, the accountability, the human consequence, that\u2019s what turns information into meaning.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"the-guardrail-that-matters-most-accountability-stays-human\">The guardrail that matters most: accountability stays human<\/h2>\n\n\n\n<p>If you\u2019re building with AI, you don\u2019t just need capability, you need confidence. USA TODAY\u2019s teams were clear on the boundary: \u201cAI is a tool. It\u2019s not in charge\u2026 We\u2019re still in control.\u201d<\/p>\n\n\n\n<p>Stephen described the principle behind responsible use: a <strong>human-in-the-loop<\/strong> workflow where AI assistance is reviewed \u2014 and accountability stays with the human whose name is attached to the work.<\/p>\n\n\n\n<p><strong>What every business can take from this<\/strong><\/p>\n\n\n\n<p>If you\u2019re wondering what \u201cAI done right\u201d looks like in your world, start here:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Begin with a human problem. <\/strong>Find the tasks that drain time and dull momentum.<\/li>\n\n\n\n<li><strong>Build in the flow of work.<\/strong> Familiar tools reduce friction \u2014 and friction decides adoption.<\/li>\n\n\n\n<li><strong>Keep people in charge. <\/strong>AI can speed the process; people own the judgment.<\/li>\n\n\n\n<li><strong>Make trust visible.<\/strong> Human review, clear guardrails, and accountability that doesn\u2019t blur.<\/li>\n<\/ul>\n\n\n\n<p>The best AI stories aren\u2019t about models. They\u2019re about momentum: what people can do when friction disappears. For USA TODAY, that means more time reporting in communities \u2014 following leads and telling the stories that matter.<\/p>\n\n\n\n<p><strong>Want to take the next step? Start here:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/microsoft.sharepoint.com\/teams\/MSUSCustomerAdvocacy\/Shared%20Documents\/Customer%20Stories%20Channel\/FY26%20Customer%20Evidence\/Case%20Studies%20(company%20first%20name)%20U-Z\/USA%20TODAY\/3.%20Drafts%20&amp;%20Videos\/Search%20Customer%20Success%20Stories%20|%20Microsoft%20Customer%20Stories\">Get inspired: See what great \u201cAI in the flow of work\u201d stories look like<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/microsoft.sharepoint.com\/teams\/MSUSCustomerAdvocacy\/Shared%20Documents\/Customer%20Stories%20Channel\/FY26%20Customer%20Evidence\/Case%20Studies%20(company%20first%20name)%20U-Z\/USA%20TODAY\/3.%20Drafts%20&amp;%20Videos\/Microsoft%20365%20Copilot%20|%20AI%20Productivity%20Tools%20for%20Work\">Start practical: A simple on-ramp to identify one high-value workflow to improve<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/microsoft.sharepoint.com\/teams\/MSUSCustomerAdvocacy\/Shared%20Documents\/Customer%20Stories%20Channel\/FY26%20Customer%20Evidence\/Case%20Studies%20(company%20first%20name)%20U-Z\/USA%20TODAY\/3.%20Drafts%20&amp;%20Videos\/Microsoft%20365%20Blog%20|%20Latest%20Product%20Updates%20and%20Insights\">Go deeper: More real-world examples of Copilot + agents in action<\/a><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In journalism, trust isn\u2019t a tagline \u2014 it\u2019s the job. And when the work moves at speed, the difference between what\u2019s possible and what gets done often comes down to one thing: time.<\/p>\n","protected":false},"author":899,"featured_media":70279,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"_classifai_error":"","_classifai_text_to_speech_error":"","footnotes":""},"categories":[1946],"post_tag":[1974,2007,1988,2006,1949],"content-type":[351],"coauthors":[790],"class_list":["post-70266","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-story","tag-ai-agents","tag-ai-in-the-flow-of-work","tag-ai-workflow-automation","tag-human-in-the-loop-ai","tag-microsoft-365-copilot","content-type-customer-stories"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>USA TODAY brings AI into real newsroom workflows - 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