Course 50524A: Installing and Configuring Service Level Dashboard

Type: Course
Audience(s):IT Professionals
Technology:Microsoft System Center Operations Manager
Level:200
This Revision:A
Delivery method:
Instructor-led (classroom)
Length:2 days
Language(s):English

First published:

27 January 2012
Overview
About this course
This two-day instructor-led course provides students with the knowledge and skills to create Service Level Dashboards to monitor the Service Level Objectives defined in System Center Operations Manager 2007 R2.
Audience profile
This course is intended for IT Professionals responsible for building dashboard representations of Service Level Agreements.
At course completion
After completing this course, students will be able to:
  • Configure objects within System Center Operations Manager 2007 R2 to support Service Level Objectives.
  • Create Service Level Objectives within System Center Operations Manager 2007 R2.
  • Install and configure Service Level Desktop 2.0.
  • Configure settings and permissions on the Service Level Desktop.
  • Create new Service Level Desktop sites and site collections.
Course details
Course OutlineModule 1: What is the Service Level Dashboard
This module explains what the Service Level Dashboard is and how it functions within the System Center Operations Manager 2007 R2 Management Group.
Lessons
  • Service Level Dashboard Overview
  • System Center Operations Manager 2007 R2
  • Windows SharePoint Services 3.0 SP1
  • Web Parts
  • Service Level Dashboard Audience
After completing this module, students will be able to:
  • Understand what the Service Level Dashboard is
  • Understand the System Center Operations Manager 2007 R2 requirements
  • Understand the Windows SharePoint Services 3.0 SP1 requirements
  • Understand what Web Parts are
Module 2: Configuring System Center Operations Manager 2007 R2
This module explains how to Configure System Center Operations Manager 2007 R2 to support the Service Level Desktop.
Lessons
  • Management Pack Components
  • Service Level Objectives
Lab : Creating a GroupLab : Creating Availability Service Level ObjectiveLab : Creating Service Level Objectives
After completing this module, students will be able to:
  • Explain the tie-in between System Center Operations Manager 2007 R2 and Service Level Dashboard.
  • Explain what a Service Level Objective is.
Module 3: Installing Service Level Dashboard
This module explains how to install the Service Level Dashboard.
Lessons
  • Prerequisites
  • Installing the Service Level Dashboard
Lab : Installing the Service Level Dashboard
After completing this module, students will be able to:
  • Explain how to install the Service Level Dashboard
  • Successfully install the Service Level Dashboard
Module 4: Configuring the Service Level Dashboard
This module explains how to install the Service Level Dashboard.
Lessons
  • Configuring the Initial Dashboard Settings
  • Granting Permissions
  • Creating Additional Service Level Dashboard Sites
Lab : Configuring Initial Dashboard SettingsLab : Viewing and Changing the DisplayLab : Creating a New SiteLab : Creating a New Site Collection
After completing this module, students will be able to:
  • Perform initial configuration tasks
  • Alter the display of information
  • Configure permissions for users
  • Create new sites and site collections
Prerequisites
Before attending this course, students must have:
  • Understanding of SharePoint Services 3.0.
  • Understanding of System Center Operations Manager 2007 R2.
  • Understanding of Service Level Agreements.
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