Course 50535A: Learn Microsoft Outlook 2010 Step by Step, Level 1

Audience(s):information workers
This Revision:A
Delivery method:
Instructor-led (classroom)
Length:1 day

First published:

03 June 2011
About this course
This one-day instructor-led course provides students with an overview of the features and functions of Microsoft® Outlook 2010.
Audience profile
This course is intended for novice information workers who want to learn beginning level Outlook 2010 skills.
At course completion
After completing this course, students will be able to:
  • Connect to e-mail accounts.
  • Troubleshoot connection problems.
  • Work in the Outlook program window.
  • Work with the ribbon and the Backstage view.
  • Work in the Mail module.
  • Work in the Calendar module.
  • Work in the Contacts module.
  • Work in the Tasks module.
  • Create and send messages.
  • Attach files to messages.
  • View messages and message attachments.
  • Configure Reading Pane behavior.
  • View message participant information.
  • Respond to messages.
  • Save and update contact information.
  • Communicate with contacts.
  • Display different views of contact records.
  • Print contact records.
  • Schedule and change appointments.
  • Schedule and change events.
  • Schedule meetings.
  • Respond to meeting requests.
  • Display different views of a calendar.
  • Create tasks.
  • Update tasks.
  • Remove tasks and items from task lists.
  • Manage task assignments.
  • Display different views of tasks.
Course details
Course OutlineModule 1: Get Started with Outlook 2010
This module explains how to configure Outlook to connect to an account, and how to troubleshoot connection issues.
  • Connecting to E-Mail Accounts
  • Troubleshooting Connection Problems
Lab : Connecting to E-Mail Accounts
After completing this module, students will be able to:
  • Setup Outlook.
  • Troubleshoot issues that come up during setup.
Module 2: Explore the Outlook Windows
This module explains the features and tools available in the Outlook program window, how to use commands on the ribbon and Quick Access Toolbar, and how to work in the primary Outlook modules.
  • Working in the Outlook Program Window
  • Working with the Ribbon and the Backstage View
  • Working in the Mail Module
  • Working in the Calendar Module
  • Working in the Contacts Module
  • Working in the Tasks Module
Lab : Working in the Mail ModuleLab : Working in the Calendar ModuleLab : Working in the Contacts ModuleLab : Working in the Tasks Module
After completing this module, students will be able to:
  • Customize the Outlook program window.
  • Use the Backstage View for file management tasks.
  • Navigate through in the primary Outlook module windows.
Module 3: Send and Receive E-Mail Messages
This module explains how to create and send messages, attach files to messages, view messages and message attachments, configure the Reading Pane, view message participant information, and respond to messages.
  • Creating and Sending Messages
  • Attaching Files to Messages
  • Viewing Messages and Message Attachments
  • Configuring Reading Pane Behavior
  • Viewing Message Participant Information
  • Responding to Messages
Lab : Creating and Sending MessagesLab : Attaching Files to MessagesLab : Viewing Messages and Message AttachmentsLab : Responding to Messages

After completing this module, students will be able to:

  • Write and send e-mail messages.
  • Attach files to e-mail messages.
  • Read messages, and view message attachments.
  • Use different methods of responding to messages.
Module 4: Store and Access Contact Information
This module explains how to add contacts, initiate communication from contact records and address books, show different views of contact information, and print contact information.
  • Saving and Updating Contact Information
  • Communicating with Contacts
  • Displaying Different Views of Contact Records
  • Printing Contact Records
Lab : Saving and Updating Contact InformationLab : Displaying Different Views of Contact RecordsLab : Printing Contact Records
After completing this module, students will be able to:
  • Add contacts to address lists.
  • Update existing contact information.
  • Show contact information in different ways.
  • Print contact information.
Module 5: Managing Scheduling
This module explains how to schedule and change appointments and events, create and send a meeting request, and display different views of a calendar.
  • Scheduling and Changing Appointments
  • Scheduling and Changing Events
  • Scheduling Meetings
  • Responding to Meeting Requests
  • Displaying Different Views of a Calendar
Lab : Scheduling and Changing AppointmentsLab : Scheduling and Changing EventsLab : Scheduling MeetingsLab : Displaying Different Views of a Calendar
After completing this module, students will be able to:
  • Create and change appointments.
  • Create and change events.
  • Create and send a meeting request.
  • View the calendar in different ways.
Module 6: Track Tasks
This module explains how to create and update tasks, remove tasks and items from the task list, update task status, delegate tasks, and display different views of tasks.
  • Creating Tasks
  • Updating Tasks
  • Removing Tasks and Items from Task Lists
  • Managing Task Assignments
  • Displaying Different Views of Tasks
Lab : Creating TasksLab : Updating TasksLab : Managing Task AssignmentsLab : Displaying Different Views of Tasks
After completing this module, students will be able to:
  • Flag messages for follow-up.
  • Create and change tasks.
  • Change the status of a task and remove it from the Task Lists.
  • Assign tasks to other people.
  • View tasks in different ways.
Before attending this course, students must have:
  • Basic computer knowledge, such as keyboard and mouse skills.
  • Basic file-management skills. The student should know how to navigate to folders and files on a computer running Windows 7.

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