Course 50571A: Partner Lync Support Training - Pre-Read Material
15 June 2012
About this course
This course provides students with the knowledge and skills in Voice technology. This course focuses on an introduction to voice technologies, dial plans, SIP architecture, routing, SIP message syntax, SDP payload used in voice, SIP trunking, RTP and RTCP, DTMF handling, voice compression, queuing, and quality of service.This course is intended for Premier Lync Server partners and is perquisite reading material for partners wishing to attend the Partner Lync Support Training - Tier One or Tier Two courses.After completing this course, students will have a better understanding of the basic concepts of voice technologies such as:
- Dial Plans
- SIP Architecture
- SDP Payloads
- RTP and RTCP
- Voice compression
- Voice Quality of Service
- Course details
Course OutlineModule 1: VoIP Technologies from Microsoft OCS/UM and BeyondThis module provides an essential understanding of the SIP control protocol and RTP media negotiation/delivery. It intends to provide Enterprise Voice support professionals the knowledge required to deploy, maintain, and troubleshoot problems that are common in voice applications that – share the IP network with other applications, are more time latent and frequently compete with the bandwidth, and offer timely delivery of voice packets across a packet switched network.Lessons
Module 2: Dial PlansAfter completing this module, students will be able to:
- VoIP Introduction
- VoIP Protocols
This module introduces the concept of a "dial plan", and explains how telephony systems handle digit manipulation for call routing.Lessons
- DescribeSIP and RTP with respect to how it is used in Voice applications
- Definecommoncomponents in VOIP deployments extending beyond the IP network.
- Usewire tracing and stack tracing to troubleshoot VOIP issues.
- Identifyissues and recommend solutions to common problems in VOIP deployment scenarios.
Module 3: SIP ArchitectureAfter completing this module, students will be able to:.
- Dial Plan Routing
This module explains the function of SIP in relation to VOIP.Lessons
- Describe the hierarchy of calls routed from caller to called party.
- Understand and troubleshoot problems of normalization and routing.
- Use a normalization rule to modify a dialed number.
Module 4: Call RoutingAfter completing this module, students will be able to:
- The Role of the UAC and UAS
This module introduces the concept of routing with the SIP signaling. Since the path of the signaling can travel over any IP network and is likely to be processed along the path (UAS), tracking the path of the signal is critical so that the UAC and UAS do not miss critical call processing data.Lessons
- Understand the purpose of a UA and UAS.
- Define how SIP controls media flow.
- Analyze and troubleshoot a VOIP call setup/teardown using SIP.
Module 5: SIP Message Headers used in VOIPAfter completing this module, students will be able to:
- SIP Call Routing
This module will explain the SIP message headers that are used in VoIP.Lessons
- Track the way SIP call processing data is routed from caller to called party and between UASs and SIP proxies.
- Understand and troubleshoot problems with SIP signaling failures.
Module 6: SDP payload used in VOIPAfter completing this module, students will be familiar with:
This module explains SDP payload and how it is used in VOIP.Lessons
- All SIP message headers
Module 7: SIP TrunkingAfter completing this module, students will become familiar with:
- SDP Payload used in VOIP
This module discusses the next logical evolution into Total VoIP across the telecom industry. There are significant barriers into this next generation of voice. Microsoft and other VoIP solution providers have a large stake in the evolutionary state of the services and software, as a solution to the otherwise non-standardized solutions currently and historically used.Lessons
- Explain SDP Payloads used in VOIP
Module 8: RTP/RTCPAfter completing this module, students will be able to:
- Lines vs. Trunks
This module discusses how voice is packetized and transported across the IP network. Breaking a single stream of audio up into tiny packets has its challenges in ensuring a reasonably accurate reproduction.Lessons
- Understand the challenges currently before the industry and where VoIP plays a role.
- Position Microsoft Voice software solution in the total solution for Total VoIP.
Module 9: DTMF HandlingAfter completing this module, students will be able to:
- Real-Time Transport Protocol
This module discusses the concepts of DTMF (dual tone / multiple frequencies) in VoIP applications, including RFC 2833 / 4733 event based RTP. DTMF was originally designed to provide a simple audible signal over telephony equipment that would be less confusing and easy to use.Lessons
- Understand how VoIP streams Audio on the network.
- Understand how VoIP audio is achieved through encoding, packetization, packet re- assembly, decoding.
Module 10: Voice CompressionAfter completing this module, students will be able to:
- DTMF In-Band
- DTMF Out-of-Band
- DTMF using the SIP INFO Method
This module discusses the concepts of Voice/Audio Compression and how it impacts the quality of the VoIP experience.Lessons
- Understand how DTMF functions through VoIP.
- Distinguish between In-band and Out-of-band DTMF.
Module 11: QueuingAfter completing this module, students will be able to:
This module discusses the concepts of packet queuing across network boundaries. CoS (Class of Service) is a requirement for a successful QoS (Quality of Service) contract.Lessons
- Understand how compression impacts the quality of reproduction.
- Explain how compression can both compensate for transmission delay as well as improve transmission times.
- Present an argument for or against compression, specifically with respect to VOICE communications.
Module 12: QoSAfter completing this module, students will be able to:
- Slow Links Cause Queues
This module discusses the implementation of a QoS contract / Protocols.Lessons
- Understand packet queuing strategies.
- Define a traffic contract based on data classification.
- Describe how a given strategy can be used to solve the QoS problem.
After completing this module, students will be able to:
- Sources of delay
- QoS and differentiated services
- Identify sources of delay in VoIP networks.
- Define a traffic contract based on data classification.
- Compare trunk efficiency between large and small trunk groups.
There are no prerequisites for this course.
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