Course OD10982C: Supporting and Troubleshooting Windows 10 (90 Day)

Choose how you want to learn: online or in a classroom
Compare learning environments

On-demand training

Learn more

Classroom training

Learn more

Find a Microsoft Learning PartnerFind an on-demand training partnerFind a classroom training partner
Anytime accessYesNo
Anywhere access to recorded instructorYesNo
Microsoft official training contentYesYes
In-depth trainingYesYes
Hands-on labs Yes Yes
SATV redemption Yes Yes
Ask instructor questions in personNoYes
Attend live class in personNoYes
Attend live class remotelyNoYes
Time commitment Self-paced
(3 month access)
5 days
About this course
Technology:Windows
Level:Advanced
This Revision:C
Length:2 days
Language(s):English

First published:

24 May 2018
Overview
About this course

This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

Audience profile

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an enterprise offers the service, the EDST is asked to support it.

The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.

The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the following exams will also benefit from this course:

  • 70-697, Configuring Windows Devices
  • 70-698, Installing and Configuring Windows 10
At course completion

After completing this course, students will be able to:

  • Describe the processes for planning and using a Windows 10 troubleshooting methodology.
  • Troubleshoot startup issues and operating system services on a Windows 10 device.
  • Resolve issues that pertain to hardware devices and device drivers.
  • Troubleshoot Windows 10 devices remotely.
  • Troubleshoot issues that pertain to network connectivity.
  • Troubleshoot client-configuration failures and issues with application of Group Policy Objects (GPOs).
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote-connectivity issues.
  • Resolve issues that pertain to accessing resources from devices that are domain-joined.
  • Resolve issues that pertain to accessing resources from devices that are not domain-joined.
  • Troubleshoot issues that pertain to application installation and operation.
  • Maintain a device that is running Windows 10.
  • Recover a device that is running Windows 10.
Community

Looking for training resources, events and advice from peers? Join the Microsoft Training and Certification Community.

Preparing for an exam now? Find your Microsoft Certification Study Group.