We are in the process of merging Microsoft Learning with Microsoft Learn, which will be complete by June 30, 2020. You’ll find all relevant training and certification information is now available on Microsoft Learn. For more information, refer to the FAQ.
In response to the coronavirus (COVID-19) situation, Microsoft is implementing several temporary changes to our training and certification program. Learn more.

Microsoft Dynamics 365 exams

Microsoft exams help you differentiate yourself and validate your knowledge and skills. Browse the exams below to explore ways to validate your skills.

Learn new skills and prepare for an exam

Browse Microsoft’s online or instructor-led training options to learn new skills that may better prepare you for your career and lay the foundation for success on our certification exams.

Practice for an exam

Are you prepared for exam day? Put your knowledge to the test with Microsoft Official Practice Tests.

Boost your career with a Microsoft certification

Demonstrate your expertise in Microsoft Dynamics 365 and advance your career by earning a certification to validate your expertise as a Functional Consultant in fields such as sales, customer service, marketing, field service, finance, manufacturing, and supply chain management.

Prepare and practice for a Microsoft Dynamics 365 certification exam


Microsoft Power Platform + Dynamics 365 Core

Exam MB-200

This exam is a prerequisite for the following role-based Microsoft Dynamics 365 certifications: Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate, Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate, Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate, Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate and Microsoft Certified: Power Apps + Dynamics 365 Developer Associate. As a Functional Consultant, the candidate for this exam is aware of bundled versions of features but does not primarily work with these bundled products. Candidates are primarily responsible for configuring the system to meet client needs, performing design tasks related to implementing new features and functionality, and implementing and testing system changes. Candidates plan the functional design for solutions, implement an application lifecycle management (ALM) process, migrate data and objects from legacy and external systems, integrate Power Platform with other systems, and manage the Power Platform environment.

Learn moreabout exam mb-200


Microsoft Dynamics 365 Sales

Exam MB-210

This exam is for the Microsoft Dynamics 365 Sales Functional Consultant role and the Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate certification. Candidates for this exam are Dynamics 365 Functional Consultants with sales expertise. Candidates are responsible for implementing solutions that support a sales life cycle to run efficiently and effectively to meet revenue targets, business strategies, and company objectives. Candidates are responsible for configuring and expanding the core functionality of Leads, Contacts, Accounts, Opportunities and supporting entities to map to the sales processes in place at the company. They identify opportunities to use Power Apps for mobile applications, Microsoft Flow for application integration, business process flows, and other automation tools to construct an application that supports and accelerates the “lead to cash journey.” Candidates must have strong business knowledge and preferably first-person experience in the sales world in one or more sales roles.

Learn moreabout exam MB-210


Microsoft Dynamics 365 Marketing

Exam MB-220

This exam is for Microsoft Dynamics 365 Customer Engagement Functional Consultants with Marketing expertise and the Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate certification. Candidates are responsible for implementing solutions that attract and convert leads, build brand awareness, standardize omnichannel messaging, and deliver marketing insights. Candidates are responsible for configuring and expanding the core marketing application to include email marketing, setup, interactive customer journeys, leads nurturing with personalized experiences, LinkedIn integration, Events, surveys, Landing Pages, segmentation and scoring, and maintaining General Data Protection Regulation (GDPR) compliance. Candidates should have some knowledge of marketing principles and the Marketing application's role in relationship to the Microsoft Dynamics 365 suite of applications, including integration with Microsoft Dynamics 365 and Office 365 applications. Candidates should understand industry terminology, priorities, common initiatives, standards, methodologies, and best practices.

Learn moreabout exam mb-220


Microsoft Dynamics 365 Customer Service

Exam MB-230

This exam is for the Microsoft Dynamics 365 Customer Service Functional Consultant role and the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification. Candidates for this exam are Dynamics 365 functional consultant with customer service expertise. Candidates are responsible for implementing omnichannel solutions that focus upon service, quality, reliability, efficiency, and customer satisfaction. Candidates design and implement service management visualizations and reports provided by and in collaboration with the Solution Architect. Candidates collaborate with the Dynamics 365 administrator to implement and upgrade Power platform components, including knowledge base and Forms Pro.

Candidates must have strong applied knowledge meeting user needs through the Dynamics 365 Customer Service, including in-depth understanding of cases, knowledge base, queues, entitlements, Service Level Agreements (SLAs), visualizations, and Unified Service Desk. Candidates should understand industry terminology, priorities, standards, methodologies, customer service operations, and best practices. Candidates should include a comprehensive understanding of the Customer Service application's role in relationship to the Dynamics 365 suite of applications along with a basic understanding of the solution architecture and quality assurance.

Learn moreabout exam MB-230


Microsoft Dynamics 365 Field Service

Exam MB-240

This exam is for Microsoft Dynamics 365 Customer Engagement Functional Consultants with Field Service expertise and the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification. Candidates are responsible for implementing solutions that manage resources that complete the field service lifecycle. Candidates implement the field service processes designed in collaboration with internal and external teams. This collaboration includes configuring the default administration areas of the Field Service application, deploying the Connected Field Service (IoT) solution and the mobile application, and implementing any additional needed customizations. Candidates are responsible for the configuration and deployment of the Field Service application in conjunction with the core customer service application. Candidates must have knowledge of how to configure and customize components of the Field Service application, including configuring services, resources, characteristics, incidents, inventory integration, service agreements, resource scheduling, work orders, service tasks, field service user roles, field service settings, the Connected Field Service (IoT) solution, and configuration of the Field Service Mobile app.

Learn moreabout exam mb-240


Microsoft Dynamics 365: Core Finance and Operations

Exam MB-300

This exam is a prerequisite for role-based Microsoft Dynamics 365 certifications, such as Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate; Microsoft Certified: Dynamics 365 Supply Chain Management, Manufacturing Functional Consultant Associate; Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate; and Microsoft Certified: Dynamics 365: Finance and Operations Apps Developer. Candidates for this exam are Functional Consultants who analyze business requirements and translate those requirements into fully-realized business processes and solutions that implement industry best practices. Candidates serve as a key resource in implementing and configuring applications to meet business requirements. Candidates for this exam have a fundamental understanding of accounting principles and financial operations of businesses, customer service, field service, manufacturing, retail, and supply chain management concepts. Candidates for this exam typically specialize in one or more feature sets of Microsoft Dynamics 365, including finance, manufacturing, and supply chain management.

Learn moreabout exam mb-300


Microsoft Dynamics 365 Finance

Exam MB-310

This exam is for Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate certification. Candidates for this exam are Functional Consultants who analyze business requirements and translate those requirements into fully-realized business processes and solutions that implement industry best practices. Candidates serve as a key resource in implementing and configuring applications to meet business requirements. Candidates for this exam have a fundamental understanding of accounting principles and financial operations of businesses, customer service, field service, manufacturing, retail, and supply chain management concepts. Candidates for this exam typically specialize in one or more feature sets of Microsoft Dynamics 365, including finance, manufacturing, and supply chain management. Candidates must have knowledge of basic accounting principles and practices.

Learn moreabout exam mb-310


Microsoft Dynamics 365 Supply Chain Management, Manufacturing

Exam MB-320

This exam is for Microsoft Certified: Dynamics 365 Supply Chain Management, Manufacturing Functional Consultant Associate certification. Candidates for this exam are Functional Consultants who analyze business requirements and translate those requirements into fully-realized business processes and solutions that implement industry best practices. Candidates serve as a key resource in implementing and configuring applications to meet business requirements. Candidates for this exam have a fundamental understanding of accounting principles and financial operations of businesses, customer service, field service, manufacturing, retail, and supply chain management concepts. Candidates for this exam typically specialize in one or more feature sets of Microsoft Dynamics 365, including finance, manufacturing, and supply chain management. Candidates must have some knowledge of manufacturing practices.

Learn moreabout exam mb-320


Microsoft Dynamics 365 Supply Chain Management

Exam MB-330

This exam is for Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate certification. Candidates for this exam are Functional Consultants who analyze business requirements and translate those requirements into fully-realized business processes and solutions that implement industry best practices. Candidates serve as a key resource in implementing and configuring applications to meet business requirements. Candidates for this exam have a fundamental understanding of accounting principles and financial operations of businesses, customer service, field service, manufacturing, retail, and supply chain management concepts. Candidates for this exam typically specialize in one or more feature sets of Microsoft Dynamics 365, including finance, manufacturing, and supply chain management. Candidates must have some knowledge of supply chain management practices, including procurement, trade, logistics, warehouse management, and transportation management.

Learn moreabout exam mb-330



Microsoft Power Apps + Dynamics 365 Developer

Exam MB-400

This exam is for the Microsoft Power Apps + Dynamics 365 Developer role and part of the requirements for the Microsoft Certified: Power Apps + Dynamics 365 Developer Associate certification. Candidates for this exam are responsible for designing, developing, securing, and extending a platform implementation. Candidates implement components of the solution that include application enhancements, custom user experience, system integrations, data conversions, custom process automation, and custom visualizations. Candidates must have strong applied knowledge of the Power Apps + Dynamics 365 platform, including in-depth understanding of customization, configuration, integration, and extensibility, as well as boundaries and constraints. Candidates should have a basic understanding of DevOps practices for Power Apps + Dynamics 365 solutions. Candidates must expose, store, and report upon data in the platform. Candidates should have development experience that includes JavaScript, TypeScript, C#, HTML, .NET, Microsoft Azure, Office 365, RESTful Web Services, ASP.NET, and PowerBI.

Learn moreabout exam mb-400



Microsoft Dynamics 365: Finance and Operations Apps Developer

Exam MB-500

This exam is for the Microsoft Dynamics 365: Finance and Operations Apps Developer role and part of the requirements for the Microsoft Certified: Dynamics 365: Finance and Operations Apps Developer certification. Candidates for this exam implement and extend applications to meet the requirements of the business. Candidates provide fully realized solutions by using standardized application coding patterns, extensible features, and external integrations. Candidates are responsible for developing business logic by using X++, creating and modifying Dynamics 365 reports and workspaces, customizing user interfaces, providing endpoints and APIs to support Power Platform apps and external systems, performing testing, monitoring performance, analyzing and manipulating data, creating technical designs and implementation details, and implementing permission policies and security requirements.

Learn moreabout exam mb-500



Microsoft Dynamics 365 + Power Platform Solution Architect

Exam MB-600

Solution Architects for Microsoft Dynamics 365 + Power Platform lead successful implementations and focus on how solutions address the broader business and technical needs of organizations. A Solution Architect has functional and technical knowledge of the Power Platform model-driven apps in Dynamics 365, such as Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Marketing, and Dynamics 365 Sales, related Microsoft cloud solutions, and other third-party technologies. A Solution Architect applies knowledge and experience throughout an engagement. The Solution Architect performs proactive and preventative work to increase the value of the customer’s investment and promote organizational health. This role requires the ability to identify opportunities to solve business problems. Solution Architects have experience across functional and technical disciplines of the Power Platform and model-driven apps in Dynamics 365. Solution Architects should be able to facilitate design decisions across development, configuration, integration, infrastructure, security, availability, storage, and change management. This role balances a project's business needs while meeting functional and non-functional requirements.

Learn moreabout exam mb-600



Microsoft Dynamics 365: Finance and Operations Apps Solution Architect

Exam MB-700

Solution Architects for Finance and Operations apps in Microsoft Dynamics 365 are trusted advisors who consult with organizations and implementation team members to refine business needs into a well-defined and cost-effective solution. A Solution Architect is accountable for the integrity and successful delivery of the complete solution design. The architect provides critical guidance during pre-sales and design and consults throughout the remainder of the project lifecycle to address issues that arise throughout the implementation. The Solution Architect must have a breadth of knowledge and experience spanning business needs and product capabilities. The Solution Architect must have broad functional and technical expertise as either a Developer or Functional Consultant role in one of the following: Finance, Manufacturing, or Supply Chain Management. In addition, they have extensive domain knowledge in one or more customer industries.

Learn moreabout exam mb-700



Microsoft Dynamics 365 Fundamentals

Exam MB-901

This exam is for the Microsoft Certified: Dynamics 365 Fundamentals certification. This exam covers the positioning and benefits of adopting Dynamics 365. Candidates should have a functional understanding of Dynamics 365 capabilities and Microsoft cloud computing. Candidates of this exam should have general knowledge or relevant working experience in an Information Technology (IT) environment. Candidates should also have a basic understanding of business scenarios and experience in addressing business, legal, and security requirements for IT projects.

Learn moreabout exam mb-901