Microsoft Dynamics 365 exams

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Demonstrate your expertise in Microsoft Dynamics 365 and advance your career by earning a certification to validate your expertise as a functional consultant in fields such as sales and customer service as well as marketing (coming soon), and as a finance and operations functional consultant specializing in field service, financials, manufacturing, and supply chain management (coming soon).

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Microsoft Dynamics 365 Customer Engagement Core

Exam MB-200

This exam is a prerequisite for role-based Microsoft Dynamics 365 certifications such as Microsoft Certified: Dynamics 365 for Sales Functional Consultant Associate and Microsoft Certified: Dynamics 365 for Customer Service Functional Consultant Associate, as well as other Microsoft Dynamics 365 certifications that are coming soon. As a functional consultant, the candidate for this exam is aware of bundled versions of features but does not primarily work with these bundled products. Candidates are primarily responsible for configuring the system to meet client needs, performing design tasks related to implementing new features and functionality, and implementing and testing system changes. Candidates plan the functional design for solutions, implement an application lifecycle management (ALM) process, migrate data and objects from legacy and external systems, integrate Power Platform with other systems, and manage the Power Platform environment.

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Microsoft Dynamics 365 for Sales

Exam MB-210

This exam is for the Microsoft Dynamics 365 for Sales Functional Consultant role and the Microsoft Certified: Dynamics 365 for Sales Functional Consultant Associate certification. Candidates for this exam are Dynamics 365 functional consultants with sales expertise. Candidates are responsible for implementing solutions that support a sales life cycle to run efficiently and effectively to meet revenue targets, business strategies, and company objectives. Candidates are responsible for configuring and expanding the core functionality of Leads, Contacts, Accounts, Opportunities and supporting entities to map to the sales processes in place at the company. They identify opportunities to use PowerApps for mobile applications, Microsoft Flow for application integration, business process flows, and other automation tools to construct an application that supports and accelerates the “lead to cash journey.” Candidates must have strong business knowledge and preferably first-person experience in the sales world in one or more sales roles.

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Microsoft Dynamics 365 for Marketing

Exam MB-220

This exam is for Microsoft Dynamics 365 Customer Engagement functional consultants with Marketing expertise and the Microsoft Certified: Dynamics 365 for Marketing Functional Consultant Associate certification. Candidates are responsible for implementing solutions that attract and convert leads, build brand awareness, standardize omnichannel messaging, and deliver marketing insights. Candidates are responsible for configuring and expanding the core marketing application to include email marketing, setup, interactive customer journeys, leads nurturing with personalized experiences, LinkedIn integration, Events, Voice of the Customer, Landing Pages, segmentation and scoring, and maintaining General Data Protection Regulation (GDPR) compliance. Candidates should have some knowledge of marketing principles and the Marketing application's role in relationship to the Microsoft Dynamics 365 suite of applications, including integration with Microsoft Dynamics 365 and Office 365 applications. Candidates should understand industry terminology, priorities, common initiatives, standards, methodologies, and best practices.

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Microsoft Dynamics 365 for Customer Service

Exam MB-230

This exam is for the Microsoft Dynamics 365 for Customer Service Functional Consultant role and the Microsoft Certified: Dynamics 365 for Customer Service Functional Consultant Associate certification. Candidates for this exam are Dynamics 365 Customer Engagement functional consultant with customer service expertise. Candidates are responsible for implementing omnichannel solutions that focus upon service, quality, reliability, efficiency, and customer satisfaction. Candidates design and implement service management visualizations and reports provided by and in collaboration with the Solution Architect. Candidates collaborate with the Customer Engagement administrator to implement and upgrade Power platform components, including knowledge base, and Voice of the Customer.

Candidates must have strong applied knowledge meeting user needs through the Dynamics 365 Customer Service, including in-depth understanding of cases, knowledge base, queues, entitlements, Service Level Agreements (SLAs), visualizations, and Unified Service Desk. Candidates should understand industry terminology, priorities, standards, methodologies, customer service operations, and best practices. Candidates should include a comprehensive understanding of the Customer Service application’s role in relationship to the Dynamics 365 suite of applications along with a basic understanding of the solution architecture and quality assurance.

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Microsoft Dynamics 365 for Field Service

Exam MB-240

This exam is for Microsoft Dynamics 365 Customer Engagement functional consultants with Field Service expertise and the Microsoft Certified: Dynamics 365 for Field Service Functional Consultant Associate certification. Candidates are responsible for implementing solutions that manage resources that complete the field service lifecycle. Candidates implement the field service processes designed in collaboration with internal and external teams. This collaboration includes configuring the default administration areas of the Field Service application, deploying the Connected Field Service (IoT) solution and the mobile application, and implementing any additional needed customizations. Candidates are responsible for the configuration and deployment of the Field Service application in conjunction with the core customer service application. Candidates must have knowledge of how to configure and customize components of the Field Service application, including configuring services, resources, characteristics, incidents, inventory integration, service agreements, resource scheduling, work orders, service tasks, field service user roles, field service settings, the Connected Field Service (IoT) solution, and configuration of the Field Service Mobile app.

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Microsoft Dynamics 365 Unified Operations Core

Exam MB-300

This exam is a prerequisite for role-based Microsoft Dynamics 365 certifications such as Microsoft Certified: Dynamics 365 for Finance and Operations, Financials Functional Consultant Associate; Microsoft Certified: Dynamics 365 for Finance and Operations, Manufacturing Functional Consultant Associate; and Microsoft Certified: Dynamics 365 for Finance and Operations, Supply Chain Management Functional Consultant Associate. Candidates for this exam are functional consultants who analyze business requirements and translates those requirements into fully realized business processes and solutions that implement industry best practices. Candidates serve as a key resource in implementing and configuring applications to meet business requirements. Candidates for this exam have a fundamental understanding of accounting principles and financial operations of businesses, customer service, field service, manufacturing, retail, and supply chain management concepts. Candidates for this exam typically specialize in one or more feature sets of Microsoft Dynamics 365 Finance and Operations, including finance, manufacturing, and supply chain management.

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Microsoft Dynamics 365 for Finance and Operations, Financials

Exam MB-310

This exam is for Microsoft Certified: Dynamics 365 for Finance and Operations, Financials Functional Consultant Associate certification. Candidates for this exam are functional consultants who analyze business requirements and translates those requirements into fully realized business processes and solutions that implement industry best practices. Candidates serve as a key resource in implementing and configuring applications to meet business requirements. Candidates for this exam have a fundamental understanding of accounting principles and financial operations of businesses, customer service, field service, manufacturing, retail, and supply chain management concepts. Candidates for this exam typically specialize in one or more feature sets of Microsoft Dynamics 365 Finance and Operations, including finance, manufacturing, and supply chain management. Candidates must have knowledge of basic accounting principles and practices.

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Microsoft Dynamics 365 for Finance and Operations, Manufacturing

Exam MB-320

This exam is for Microsoft Certified: Dynamics 365 for Finance and Operations, Manufacturing Functional Consultant Associate certification. Candidates for this exam are functional consultants who analyze business requirements and translates those requirements into fully realized business processes and solutions that implement industry best practices. Candidates serve as a key resource in implementing and configuring applications to meet business requirements. Candidates for this exam have a fundamental understanding of accounting principles and financial operations of businesses, customer service, field service, manufacturing, retail, and supply chain management concepts. Candidates for this exam typically specialize in one or more feature sets of Microsoft Dynamics 365 Finance and Operations, including finance, manufacturing, and supply chain management. Candidates must have some knowledge of manufacturing practices.

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Microsoft Dynamics 365 for Finance and Operations, Supply Chain Management

Exam MB-330

This exam is for Microsoft Certified: Dynamics 365 for Finance and Operations, Supply Chain Management Functional Consultant certification. Candidates for this exam are functional consultants who analyze business requirements and translates those requirements into fully realized business processes and solutions that implement industry best practices. Candidates serve as a key resource in implementing and configuring applications to meet business requirements. Candidates for this exam have a fundamental understanding of accounting principles and financial operations of businesses, customer service, field service, manufacturing, retail, and supply chain management concepts. Candidates for this exam typically specialize in one or more feature sets of Microsoft Dynamics 365 Finance and Operations, including finance, manufacturing, and supply chain management. Candidates must have some knowledge of supply chain management practices, including procurement, trade, logistics, warehouse management, and transportation management.

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Microsoft Dynamics 365 Fundamentals

Exam MB-900

This exam is for candidates looking to demonstrate foundational knowledge of Microsoft Business Applications services and the cloud computing model. Candidates who successfully pass this exam will earn the Microsoft Certified Dynamics 365 Fundamentals certification. This exam will cover the considerations and benefits of adopting Microsoft Business Applications and cloud services in general. It will also cover the available options for implementing software in a service cloud model. This exam can be taken as a precursor to Business applications-based certifications and training.

Candidates of this exam should have general knowledge or relevant working experience in an Information Technology (IT) environment. Candidates should also have a basic understanding of business scenarios and experience in addressing business, legal, and security requirements for IT projects.

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