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  • Published:
    February 17, 2014
  • Languages:
    English, Chinese (Simplified), Chinese (Traditional), French, German, Japanese, Portuguese (Brazil), Spanish
  • Audiences:
    IT professionals
  • Technology:
    Office 365
  • Credit toward certification:
  • Retirement date:
    April 30, 2019

Enabling Office 365 Services

This exam has been retired

For currently available options, please see the Microsoft Certification exam list.

Watch an Exam Prep session from Microsoft Ignite 2017

Skills measured

This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

Do you have feedback about the relevance of the skills measured on this exam? Please send Microsoft your comments. All feedback will be reviewed and incorporated as appropriate while still maintaining the validity and reliability of the certification process. Note that Microsoft will not respond directly to your feedback. We appreciate your input in ensuring the quality of the Microsoft Certification program.

If you have concerns about specific questions on this exam, please submit an exam challenge.

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There are exam updates effective as of December 14, 2017. To learn more about these changes and how they affect the skills measured, please download and review the Exam 347 change document.

Manage clients and end-user devices (20–25%)
  • Manage user-driven client deployments
    • Restrict self-provisioning of Office 365 ProPlus, Windows Store Apps and Mobile Apps, and Office for Mac
  • Manage IT deployments of Office 365 ProPlus
    • Manage deployment; manage streaming updates; manage deployments using the Office Deployment Tool; customize deployment; manage deployment channels; create a pilot group for testing Office 365 ProPlus updates
  • Set up telemetry and reporting
    • Enable telemetry through Group Policy; set up telemetry service; analyze issues reported by telemetry dashboard; deploy telemetry agents to legacy Office clients
  • Plan for Office clients
    • Configure Outlook, Skype for Business client, Office Online, and Visio Online; choosing between Click-to-Run or Windows Installer (MSI); implement modern authentication for Office 365 clients

Preparation resources

Provision SharePoint Online site collections (20–25%)
  • Configure external user sharing
    • Enable external user sharing globally; enable per site collection; share with external users; remove external user access using the web UI and Windows PowerShell
  • Create SharePoint site collections
    • Set SharePoint Online site collection administrator; set resource quota and warning level; set automatic adjustment of site collection sizes; set storage quota for site collection; configure name and URL of site collection using the web UI and Windows PowerShell; deploy communication sites
  • Plan a collaboration solution
    • Configure Yammer, Yammer groups, coauthoring, Office 365 groups, and allow/block list; access files across multiple client devices; migrate files to OneDrive for Business; implement enterprise eDiscovery using the web UI and Windows PowerShell; implement Microsoft Stream; utilize Delve for collaboration; configure Data Loss Prevention

Preparation resources

Configure Exchange Online and Skype for Business Online for end users (20–25%)
  • Configure additional email addresses for users
    • Change default reply to email address; bulk add or remove for new domain; manage secondary email aliases and SIP addresses using the web UI and Windows PowerShell
  • Create and manage external contacts, resources, and groups
    • Create and manage resource mailboxes; create shared mailboxes; create Office 365 Groups (previously Site Mailboxes); create external contacts; assign additional email address to contacts; create and manage distribution list and members; delegate permissions using the web UI and Windows PowerShell, migrate public folders
  • Configure personal archive policies
    • Enable personal archive for mailboxes; create custom retention policy; create retention tags; apply retention policy to mailboxes; review and modify default retention policy using the web UI and Windows PowerShell
  • Configure Skype for Business Online end-user communication settings
    • Turn off non-archived features for compliance; configure presence; configure available services; configure per user external communication using the web UI and Windows PowerShell

Preparation resources

Plan for Exchange Online and Skype for Business Online (20–25%)
  • Manage anti-malware and anti-spam policies
    • Release quarantine; configure spam settings; configure lists; configure notifications using the web UI and Windows PowerShell; implement Advanced Threat Protection, configure Exchange Online Protection (EOP) phishing protection
  • Recommend a mailbox migration strategy
    • Select the appropriate migration method from Remote move, Staged, Cutover, or IMAP using the web UI and Windows PowerShell; utilize the import service for data migration
  • Plan for Exchange Online
    • Plan client requirements for archiving; manage Office 365 Security and Compliance Center; enable Legal hold; configure OWA access; configure ActiveSync and Mobile Device Management using the web UI and Windows PowerShell; configure Data Loss Prevention and keyword dictionary; configure Advanced Threat Protection (ATP) safe attachments and safe links; customize malware and spam protection; enable external mail flow topologies for partners, applications and internal devices; configure client access rules.
  • Manage Skype for Business Online
    • Enable external access; manage domains; manage Skype consumer connectivity; customize meeting invitations; disable push notification service using the web UI and Windows PowerShell; configure Cloud PBX, PSTN Conferencing, Skype Meeting Broadcast, and Microsoft Pulse
Configure and secure Office 365 services (20–25%)
  • Implement Microsoft Teams
    • Manage licenses; manage teams; configure teams and Office 365 Connectors; manage external apps; manage external conferencing, including audio conferencing
  • Configure and manage OneDrive for Business
    • Migrate files to OneDrive for Business; configure alerts; configure permissions; configure document deletion policies; configure file activity reports; control network bandwidth; manage OneDrive for Business by using OneDrive admin center; configure storage; configure device access; deploy clients, configure OneDrive Files On-Demand; implement file handlers 2.0
  • Implement Microsoft Flow and PowerApps
    • Create flows; create automated approval workflows; create flow actions; create PowerApps; create data loss prevention policies; publish templates; connect to on-premises services through an on-premises data gateway
  • Configure and manage Microsoft StaffHub
    • Manage teams; manage members and account provisioning; connect to Kronos
  • Configure security and governance for Office 365 services
    • Configure eDiscovery; configure advanced eDiscovery settings; implement advanced data governance; enable and configure Secure Store; protect data and enforce data compliance by using the Office 365 Compliance and Security center, manage compliance with Compliance Manager; manage compliance policies with Conditional Access; manage message encryption; enable B2C to read protected messages; manage Customer Key; configure, assign and validate data encryption policies (DEP)

Preparation options

Online training
Instructor-led training
Exam prep video

Microsoft Certification PREP Talk: Exam 347

In this episode of Prep tips from certification experts, James Seymour, Senior Content Publisher, and Alistair Spiers, Senior Operations Program Manager on the Office 365 product group, discuss the relevancy of the skills being measured on Exam 347.

70-347: Enabling Office 365 Services

Self-paced training
Practice test

Exam Ref 70-347 Enabling Office 365 Services, Second Edition
Published: January 30, 2018

Prepare for Microsoft Exam 70-347--and help demonstrate your real-world mastery of the skills needed to help securely and efficiently provide Microsoft Office 365 services in any environment. Designed for experienced IT pros ready to advance their status, Exam Ref focuses on the critical-thinking and decision-making acumen needed for success at the MCSA level.

Buy this book at the Microsoft Press Store

Who should take this exam?

Candidates for this exam are IT professionals who take part in evaluating, planning, deploying, and operating the Office 365 services, including dependent and supporting technologies.

Candidates should have experience with the Office 365 Admin center and an understanding of Microsoft Exchange Online, Skype for Business Online, SharePoint Online, Office 365 ProPlus, and Microsoft Azure Active Directory (Azure AD). This includes experience with service descriptions and configuration options and integrating services with existing identity management and on-premises infrastructure to support the business requirements of an organization.

More information about exams

Preparing for an exam

We recommend that you review this exam preparation guide in its entirety and familiarize yourself with the resources on this website before you schedule your exam. See the Microsoft Certification exam overview for information about registration, videos of typical exam question formats, and other preparation resources. For information on exam policies and scoring, see the Microsoft Certification exam policies and FAQs.


This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format. To help you prepare for this exam, Microsoft recommends that you have hands-on experience with the product and that you use the specified training resources. These training resources do not necessarily cover all topics listed in the "Skills measured" section.