• Published:
    October 22, 2009
  • Languages:
    English, German, Japanese
  • Audiences:
    IT professionals
  • Technology:
    Microsoft Exchange Server 2010
  • Credit toward certification:

TS: Microsoft Exchange Server 2010, Configuring

This exam has been retired

For currently available options, please see the Microsoft Certification exam list.

Skills measured

This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

Do you have feedback about the relevance of the skills measured on this exam? Please send Microsoft your comments. All feedback will be reviewed and incorporated as appropriate while still maintaining the validity and reliability of the certification process. Note that Microsoft will not respond directly to your feedback. We appreciate your input in ensuring the quality of the Microsoft Certification program.

If you have concerns about specific questions on this exam, please submit an exam challenge.

If you have other questions or feedback about Microsoft Certification exams or about the certification program, registration, or promotions, please contact your Regional Service Center.

Installing and configuring Exchange Servers (15%)
  • Prepare the infrastructure for Exchange
    • Prepare schema; prepare domain; prepare Active Directory; ensure the domain functionality level is correct; domain controller service packs; Exchange readiness check; coexistence; migration from 2003 or 2007; disable LinkState; Exchange Server Service Pack level; remove unsupported legacy components; configuring DNS to support the Exchange deployment
  • Install Exchange prerequisites
    • Install MMC 3.0, Windows PowerShell 2.0; Microsoft .NET 3.5, WinRM 2.0, IIS, Windows roles and features, use ServerManagerCMD, use Exchange prerequisite scripts
  • Install Exchange roles
    • From the command line and the GUI; adding and modifying roles; add server roles to existing Exchange 2003 or 2007 organizations; verify Exchange installation; Security Configuration wizard (SCW); Windows Firewall, including port requirements; installing Exchange Server using standard and custom installation; installing Exchange Server using the command line; provisioning an Exchange Server and delegating server installation; troubleshooting a failed installation; adding Exchange Server roles after an initial installation
  • Create and configure databases
    • Set database limits; set retention limits; set role-based access control (RBAC) permissions for database creation; naming conventions; create and use GUI and Windows PowerShell; create and manage public folder databases; set default public folder database; maintenance; mount and dismount databases; create new mailbox databases; configure mailbox database settings; move the mailbox database and transaction log locations; configure public folder database settings; mount and dismount databases
  • Create and configure address lists
    • Update legacy address lists; configure offline address lists; publish address lists; filterable properties; creating and configuring email address policies; creating and configuring address lists; creating and configuring offline address books

Preparation resources

Configuring Exchange recipients and public folders (14%)
  • Create and configure mailboxes
    • Deleted items; deleted mailbox; mailbox quota; message size; warning thresholds; move from and to previous Exchange versions; online and offline moves; intra-orgs and cross-orgs; create proxy addresses; create mailboxes; configure client access protocols; configure spam confidence level (SCL) and phishing confidence level (PCL); send as permissions; delegation; forwarding; mailbox permissions; create and configure linked mailboxes
  • Configure RBAC
    • Create and assign RBAC roles; define RBAC scopes; configure RBAC for specific roles, such as help desk and address list administrator
  • Create and configure resource mailboxes and shared mailboxes
    • Equipment; room; permissions; set mailbox calendaring options; autoaccept; custom resource types
  • Create and configure recipients and distribution groups
    • Create and modify; security enabled; configure moderation, including Exchange Control Panel (ECP) options; dynamic distribution groups; create proxy addresses; configure mail-enabled users; contacts; send as permissions; forwarding
  • Create and configure public folders
    • Mail-enabled public folders; configure public folder permissions; deleted items; message size; item age; public folder size; create public folders in Enterprise Content Management (EMC) and Microsoft Outlook, and OWA; configure public folder permissions; configure public folder limits

Preparation resources

Configuring client access (15%)
  • Configure POP, IMAP, and Microsoft ActiveSync
    • Enable, configure, and secure POP and IMAP; manage certificates; configure mobile device policies; autodiscover; authentication; configure the Exchange ActiveSync virtual directory; configure the external name for Exchange ActiveSync; configure client access settings for Exchange ActiveSync, including Windows SharePoint Services and Windows File Share integration; Direct Push; configure Exchange ActiveSync mailbox policies; configure autodiscover for Exchange ActiveSync
  • Configure Outlook Anywhere and RPC Client Access
    • Autodiscover; MAPI; create client access arrays; certificates; subject alternative name (SAN); configure virtual directories; enable and configure Outlook Anywhere on the CAS; troubleshoot Outlook Anywhere connectivity
  • Configure federated sharing
    • Certificates; enrollment; DNS; calendar and free/busy; subject alternative name (SAN); assign policies; create and configure a federated trust; create and configure a federated organization identifier; create and configure a sharing relationship; create and configure a sharing policy; assign sharing policies to user accounts
  • Configure Outlook Web App (OWA)
    • Customize the OWA interface; certificates; file share and SharePoint access; public folders; verify multi-browser support; ECP; SAN; configure virtual directories; coexistence scenarios; authentication; configure the external name for OWA; configure client access settings for OWA, including Windows SharePoint Services and Windows File Share integration; segmentation settings; configure OWA mailbox policies

Preparation resources

Configuring message transport (15%)
  • Create and configure transport rules
    • Enable and configure; disclaimers; moderated transport; install the Windows Rights Management Services (RMS) pre-licensing agent; configure rights protection by using transport rules
  • Configure hub transport
    • Configure transport dumpster; accepted domains; remote domains; authoritative domains; email address policies
  • Configure Edge transport
    • Create, configure, and test Edge Sync; configure Edge Transport server cloning; install the Edge Transport server role; configure Edge Transport server settings; configure Edge synchronization
  • Configure message routing
    • Internal and external DNS; configure routing based on sites and costs; enable, configure, and secure send and receive connectors; certificates; relay connectors; authentication; message size limits; MTLS; routing group connector for coexistence; configure accepted and remote domains; configure SMTP send and receive connectors; configure message delivery limits; configure TLS security for message delivery

Preparation resources

Monitoring and reporting (13%)
  • Monitor databases
    • Public folder statistics; mailbox databases statistics; database status; DAG replication
  • Monitor mail flow
    • Perform message tracking; DNS; manage message queues; view, retry, and delete; backpressure thresholds; resolve NDRs
  • Monitor connectivity
    • SMTP client to server; SMTP server to server; Outlook RPC/MAPI; Outlook Anywhere; Outlook Exchange Web Services (EWS); POP; IMAP; ActiveSync
  • Generate reports
    • Mailbox folder statistics; mailbox statistics; mailflow statistics; formatted list and formatted table; ExBPA
  • Configure logging
    • Protocol logging; store logging; configure logging levels; agent logs; message tracking logs; event logs; analysis of logging results

Preparation resources

Implementing high availability and recovery (15%)
  • Create and configure the Database Availability Group (DAG)
    • Create and configure DAG; file share witness (FSW); replication latency; configure lag; add or remove database copies; configure failover priority; add or remove server members; configure mailbox database copies; manage continuous replication
  • Perform backup and restore of data
    • Recovery database; dialtone restores; deleted mailbox retention; deleted item retention; mailbox merge; disconnected mailbox; backing up Exchange servers; creating a backup schedule
  • Configure public folders for high availability
    • Add or remove replicas; schedules; message tracking; backup and restore public folder database and data
  • Configure high availability for non-mailbox servers
    • Affinity; DNS round robin; MX records; NLB; configuring high availability for Client Access servers; configuring high availability for Hub Transport servers; configuring high availability for Edge Transport servers
  • Backup and recover server roles
    • Hub; CAS IIS; Edge; Edge server clone configuration; setup /recoverserver; setup /recoverCMS; mailbox server; restoring Exchange Servers after server failure; configuring messaging services during a server failure; backup server roles

Preparation resources

Configuring message compliance and security (13%)
  • Configure records management
    • Custom and default managed folders; retention policy; configure and apply retention policies and retention policy tags; configure managed folders, including default and custom managed folders; configure content settings; configure managed folder mailbox policies
  • Configure compliance
    • Configure RMS; configure alternate mailboxes; configure journaling; enable message classification; configure mail tips; auditing; transport rules
  • Configure message integrity
    • S/MIME; MTLS; certificates; RMS federation; transport rules
  • Configure anti-virus and anti-spam
    • File and process exclusions; transport rules; SCL; PCL; sender ID; safe sender/block sender; Realtime Block List (RBL); Sender Policy Framework (SPF) records; sender reputation list (SRL); configuring anti-spam agents; managing the quarantine mailbox; managing updates for content filters

Preparation resources

Preparation options

Instructor-led training
Practice test

Take a Microsoft Official Practice Test for Exam 662

MCTS Self-Paced Training Kit (Exam 70-662): Configuring Microsoft Exchange Server 2010

MCTS Self-Paced Training Kit (Exam 70-662): Configuring Microsoft Exchange Server 2010
Published: January 2010

Announcing an all-new self-paced training kit designed to help maximize your performance on 70-662, the required exam for the new MCTS: Microsoft Exchange Server 2010, Configuring certification. This 2-in-1 kit includes the official Microsoft study guide, plus practice tests on CD to help you assess your skills. It comes packed with the tools and features exam candidates want most-including in-depth, self-paced training based on final exam content; rigorous, objective-by-objective review; exam tips from expert, exam-certified authors; and customizable testing options. It also provides real-world scenarios, case study examples, and troubleshooting labs to give you the skills and expertise you can use on the job.

Buy this book at the Microsoft Press Store

Who should take this exam?

This exam is intended for Messaging Generalists who are responsible for the maintenance and administration of Exchange servers in an enterprise environment. This exam validates the skills and knowledge necessary for installing and managing Exchange Server 2010 including managing users, mailboxes, security, servers, and databases.

More information about exams

Preparing for an exam

We recommend that you review this exam preparation guide in its entirety and familiarize yourself with the resources on this website before you schedule your exam. See the Microsoft Certification exam overview for information about registration, videos of typical exam question formats, and other preparation resources. For information on exam policies and scoring, see the Microsoft Certification exam policies and FAQs.


This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format. To help you prepare for this exam, Microsoft recommends that you have hands-on experience with the product and that you use the specified training resources. These training resources do not necessarily cover all topics listed in the "Skills measured" section.