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  • Published:
    October 19, 2011
  • Languages:
    English, French, German, Italian, Japanese, Korean, Russian, Portuguese (Brazil), Chinese (Simplified)
  • Audiences:
    IT professionals
  • Technology:
    Windows 7
  • Credit toward certification:

OEM Reseller

This exam has been retired

For currently available options, please see the Microsoft Certification exam list.

Skills measured

This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

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Assess customer needs and ensure compliance (30–35%)
  • Assess the customer environment
    • Investigate customer's existing hardware/network installation; perform a Software Asset Management (SAM); customer category (single user, small/medium business, enterprise, academic); evaluate customer's expected growth, including merges, number of offices, number of PCs, and budget; subscription-based versus volume licensing, Microsoft Financing; assess the geographic scope of the customer
  • Understand the EULA and ensure end-user compliance with Microsoft licensing policies
    • Identify upgrade and downgrade rights, identify products that have work-at-home rights, misappropriation of user and device client access licenses (CALs), understand when you need to buy a new license (OEM versus Fully Packaged Product [FPP] versus Volume Licensing Key [VLK])
  • Understand OEM reseller responsibilities and their compliance requirements
    • Understand support responsibilities (OEM, OEM reseller, or Microsoft); OEM reseller facilitation of customer-provided images; assist the customer with media fulfillment, including loading the OEM edition of Office, downloading software, acquiring physical media, and using Volume Licensing Service Center to obtain keys and download software
  • Identify Genuine Windows and articulate its value proposition
    • No upgrade path, lack of support, cost implications of using illegal copy (total cost of ownership [TCO]), malware risk, Windows Updates and security, Microsoft Security Essentials, how to identify Genuine Windows (visually, in title), identify a valid certificate of authenticity (COA) (COA, disc, packaging)

Preparation resources

Understand product offerings and recommend solutions (35–40%)
  • Recommend Windows Server solutions
    • Products, editions, and versions; understand licensing in a virtual environment; recommend an upgrade path or downgrade rights
  • Recommend Windows client solutions
    • Products, editions, versions, and architecture (32 and 64 bit); understand licensing in a virtual environment; recommend an upgrade path or downgrade rights
  • Recommend a Microsoft Office solution
    • Products, editions, versions, and architecture (32 and 64 bit); provide usage limitations of Office versions; understand pre-loaded Office trials and how to upgrade them to the full version; recommend an upgrade path or downgrade rights; identify Office 365 options

Preparation resources

Recommend licensing solutions (30–35%)
  • Recommend a licensing solution for the Windows Server 2008 R2 product family
    • Windows Server 2008 R2 and Windows Small Business Server 2011, understand the differences between user and device CAL types, CAL—Remote Desktop Services (RDS) versus traditional CAL, select the appropriate license type and count (OEM versus VLK versus FPP) given a customer scenario, licensing considerations when selling to an academic customer
  • Recommend a Windows client licensing solution
    • Select the appropriate license type and count (OEM versus VLK versus FPP versus rental rights) given a customer scenario, licensing considerations when selling to an academic customer, recommend Microsoft Software Assurance
  • Recommend a licensing solution for Microsoft Office products
    • Select the appropriate license type and count (OEM Product Key Card versus VLK versus FPP versus rental rights) given a customer scenario, licensing considerations when selling to an academic customer

Preparation resources

Who should take this exam?

This exam is designed for IT professionals who resell hardware with Genuine preinstalled Windows 7, Windows Server 2008, or Windows Small Business Server 2011. They install Microsoft Office 2010 and provide value-added services. Candidates should have a minimum of one year of experience managing day-to-day issues involving desktop and/or server deployment. The candidates typically are an OEM reseller, have one year of on-the-job experience, and have familiarity with OEM licensing requirements and Office Product Key Card. They have basic network, hardware, and software troubleshooting skills. Candidates typically work for a small or medium-sized business that is (or is seeking to become) a Microsoft Silver OEM Competency Partner or a Microsoft Gold OEM Competency Partner or that might be in the process of becoming a Microsoft Small Business Specialist.

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Preparing for an exam

We recommend that you review this exam preparation guide in its entirety and familiarize yourself with the resources on this website before you schedule your exam. See the Microsoft Certification exam overview for information about registration, videos of typical exam question formats, and other preparation resources. For information on exam policies and scoring, see the Microsoft Certification exam policies and FAQs.


This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format. To help you prepare for this exam, Microsoft recommends that you have hands-on experience with the product and that you use the specified training resources. These training resources do not necessarily cover all topics listed in the "Skills measured" section.