Office 365

  • Published:
    August 15, 2013
  • Languages:
    English, Chinese (Simplified), French, German, Japanese, Portuguese (Brazil)
  • Audiences:
    IT professionals
  • Technology:
    Office 365
  • Credit toward certification:

Administering Office 365 for Small Businesses

This exam has been retired

For currently available options, please see the Microsoft Certification exam list.

Skills measured

This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

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Administer Office 365 (35–40%)
  • Manage plans and offerings
    • Office 365 service descriptions, Office 365 licensing options, Office 365 system requirements
  • Manage users
    • Create users, configure user and group properties and settings, manage user licenses and subscriptions, Bulk Add Users Wizard (CSV import), use Microsoft Online Services Directory Synchronization Tool to provision and manage users and groups, recover identities and users, add and verify domains, Microsoft Online Services module for Windows PowerShell
  • Manage roles
    • Office 365 administrator roles; delegated administration; Exchange role-based access control (RBAC) roles, including management of role assignment policies for users
  • Manage software
    • Prepare the client computer (prerequisites, desktop integration, Group Policy settings, manage desktop shortcuts, Microsoft Online Services Sign-In Assistant); troubleshoot remote connectivity issues (Windows Firewall and network firewall for Lync, Exchange, and SharePoint); autodiscover and service location, trusted zones; configure remote administration (enable administrator for remote Windows PowerShell, Exchange Management Console), Office 365 Professional Plus
Manage Exchange Online and Lync Online (25–30%)
  • Manage Lync Online
    • Configure Lync services; configure federation and public IM connectivity (PIC), configure user settings (audio/video, file transfer, dial-in audio conferencing settings), port requirements, troubleshooting tools; DNS configuration of Lync Online)
  • Manage Exchange Online
    • Exchange Online features and limitations for single item recovery; recover mailboxes; migrate mailboxes; shared mailboxes; mail contacts; Email Migration Wizard; configure global policy settings, including Outlook Web App mailbox policy and Exchange ActiveSync policies; security and distribution groups (moderated, restricted, dynamic, and self-service); connectivity troubleshooting tools, Exchange Online licensing options
  • Manage Exchange migration
    • Exchange Online migration method features and limitations of IMAP migrations, cutover Exchange migrations, staged migrations and remote move migrations, perform bulk operations for migrations using tools like Windows PowerShell
  • Manage Exchange Online security
    • Antivirus/antispam (Exchange Online protection), Exchange Data Loss Prevention; S/MIME, Information Rights Management (IRM), journal rules, certificates, Mutual TLS (MTLS), create and manage retention policies and retention tags, administrator audit logging, mailtips, litigation hold, archive mailbox (personal and online)
Manage sites and users (30–35%)
  • Manage SharePoint site collections
    • Create site collections, manage site collection properties (quotas, owners, administrators, and external user policies), create and configure the public website
  • Manage user profiles
    • Configure user and organization properties and policies, manage social tags and notes, configure MySite properties and permissions, manage audiences, manage SharePoint Online users using Windows PowerShell
  • Manage SharePoint sites
    • Manage team site, external user permissions, send external invites, create permission sets, define roles and groups, site templates, solution and feature framework (activating, deactivating, sandbox solutions), mobile device support, recovery and Recycle Bin, manage SharePoint Online sites using Windows PowerShell
  • Manage websites
    • Create a public website with the default domain, create a public website with a custom domain name, change the domain name of your existing public website, view the public website DNS information

Who should take this exam?

This exam is designed for IT professionals who plan, deploy, and support the technical tasks in Office 365 Small and Medium Business. Candidates should have experience in administering tasks in the Office 365 admin center, Exchange Online, Lync Online, and SharePoint Online.

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Preparing for an exam

We recommend that you review this exam preparation guide in its entirety and familiarize yourself with the resources on this website before you schedule your exam. See the Microsoft Certification exam overview for information about registration, videos of typical exam question formats, and other preparation resources. For information on exam policies and scoring, see the Microsoft Certification exam policies and FAQs.


This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format. To help you prepare for this exam, Microsoft recommends that you have hands-on experience with the product and that you use the specified training resources. These training resources do not necessarily cover all topics listed in the "Skills measured" section.