Office logo

  • Published:
    August 1, 2016
  • Languages:
    English, Simplified Chinese, Traditional Chinese, German, Spanish, French, Japanese, Korean, Norwegian
  • Audiences:
    Information workers
  • Technology:
    Word 2016
  • Credit toward certification:

Word 2016 Expert: Creating Documents for Effective Communication

  • Microsoft Office Specialist exams are provided by a third-party vendor. Register for an exam at Certiport's website.

    Schedule with Certiport

Skills measured

This exam measures your ability to accomplish the technical tasks listed below. View video tutorials about the variety of question types on Microsoft exams.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

Do you have feedback about the relevance of the skills measured on this exam? Please send Microsoft your comments. All feedback will be reviewed and incorporated as appropriate while still maintaining the validity and reliability of the certification process. Note that Microsoft will not respond directly to your feedback. We appreciate your input in ensuring the quality of the Microsoft Certification program.

If you have concerns about specific questions on this exam, please submit an exam challenge.

If you have other questions or feedback about Microsoft Certification exams or about the certification program, registration, or promotions, please contact your Regional Service Center.

Manage document options and settings (35-40%)
  • Manage documents and templates
    • Modify existing templates; copy custom styles, macros, and building blocks to other documents or templates; manage document versions; compare and combine multiple documents; link to external document content; enable macros in a document; display hidden ribbon tabs; change the application default font
  • Prepare documents for review
    • Restrict editing, mark a document as final, protect a document with a password
  • Manage document changes
    • Track changes, manage tracked changes, lock or unlock tracking, add comments, manage comments
Design advanced documents (20-25%)
  • Perform advanced editing and formatting
    • Find and replace text by using wildcards and special characters, find and replace formatting and styles, set advanced page setup layout options, link text boxes, set paragraph pagination options, resolve style conflicts by using Paste Options
  • Create styles
    • Create paragraph and character styles, modify existing styles
Create advanced references (20-25%)
  • Create and manage indexes
    • Mark index entries, create indexes, update indexes
  • Create and manage references
    • Customize a table of contents, insert and modify captions, create and modify a table of figures
  • Manage forms, fields, and Mail Merge operationss
    • Add custom fields, modify field properties, perform mail merges, manage recipient lists, insert merged fields, preview merge results
Create custom Word elements (15-20%)
  • Create and modify building blocks, macros, and controls
    • Create Quick Parts, manage building blocks, create and modify simple macros, insert and configure content controls
  • Create custom style sets and templates
    • Create custom color sets, create custom font sets, create custom themes, create custom style sets
  • Prepare a document for internationalization and accessibility
    • Configure language options in documents, add alt text to document elements, manage multiple options for +Body and +Heading fonts, utilize global content standards

Who should take this exam?

Expert-level candidates for the Word 2016 exam proficiently use the advanced features of Word 2016 for document and content management and for advanced formatting.

Candidates create and manage professional documents of four pages or more for a variety of specialized purposes and situations. They customize their Word environments to meet project needs and to enhance productivity. Examples of expert-level documents include a business plan, a research paper, a book, a specialized brochure, and a mass mailing. Candidate roles may include editors, project managers, business information workers, educators, and others.

Microsoft Office Specialist (MOS) 2016 certification exams introduce a new performance-based format for improved testing of a candidate’s knowledge, skills, and abilities using the MOS 2016 programs:

  • MOS 2016 exam task instructions generally do not include the command name, as in previous versions. For example, function names are avoided and are replaced with descriptors. This means candidates must understand the purpose and common usage of the program functionality in order to successfully complete the tasks in each of the projects.
  • The MOS 2016 exam format incorporates multiple projects.

More information about exams

Preparing for an exam

We recommend that you review this exam preparation guide in its entirety and familiarize yourself with the resources on this website before you schedule your exam. See the Microsoft Certification exam overview for information about registration, videos of typical exam question formats, and other preparation resources. For information on exam policies and scoring, see the Microsoft Certification exam policies and FAQs.


This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format. To help you prepare for this exam, Microsoft recommends that you have hands-on experience with the product and that you use the specified training resources. These training resources do not necessarily cover all topics listed in the "Skills measured" section.