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  • Published:
    August 1, 2016
  • Languages:
    English, Simplified Chinese, Traditional Chinese, German, Spanish, French, Japanese, Korean, Norwegian
  • Audiences:
    Information workers
  • Technology:
    Outlook 2016
  • Credit toward certification:

Outlook 2016: Core Communication, Collaboration and Email Skills

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Skills measured

This exam measures your ability to accomplish the technical tasks listed below. View video tutorials about the variety of question types on Microsoft exams.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

Do you have feedback about the relevance of the skills measured on this exam? Please send Microsoft your comments. All feedback will be reviewed and incorporated as appropriate while still maintaining the validity and reliability of the certification process. Note that Microsoft will not respond directly to your feedback. We appreciate your input in ensuring the quality of the Microsoft Certification program.

If you have concerns about specific questions on this exam, please submit an exam challenge.

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Manage the Outlook environment for productivity (20-25%)
  • Customize settings
    • Customize reply messages, change text formats for all outgoing messages, customize the Navigation Pane, configure reviews, manage multiple accounts, add an account
  • Print and save information
    • Print message, calendar, contact, or task information; save message attachments; preview attachments; save messages in alternate formats; export messages to a data file
  • Perform search operations in Outlook
    • Create new search folders; search for items in messages, tasks, contacts, or calendars; search by using advanced find; search by folder
Manage messages (35-40%)
  • Configure mail settings
    • Set fonts for new messages and responses; create, assign, and modify signatures; create and manage rules; create automatic replies; create messages by using Quick Parts; configure Junk Email and Clutter settings
  • Create messages
    • Create a message; add or remove message attachments; add cc and bcc to messages; add tracking and voting options; forward and reply to messages; request a delivery or read receipt; redirect replies; flag outgoing messages for follow up, importance, and sensitivity; recall a message
  • Format a message
    • Format text, insert hyperlinks, apply themes and styles, insert messages, add a signature to specific messages
  • Organize and manage messages
    • Sort messages, move messages between folders, add new local folders, apply categories, clean up messages, mark a message as read or unread, flag received messages, ignore messages, sort messages by conversation, delete messages, automate repetitive tasks by using Quick Steps, configure basic Auto Archive settings, delegate access
Manage schedules (35-40%)
  • Create and manage calendars
    • Create and add calendars, adjust viewing details for calendars, modify calendar time zones, delete calendars, set calendar work times, manage multiple calendars, manage calendar groups, display multiple calendars, share calendars
  • Create appointments, meetings, and events
    • Create calendar items, create recurring calendar items, cancel calendar items, create calendar items from messages, set calendar item times, set up meetings by using the scheduling assistant, set free or busy status for calendar items, schedule resources, set up meeting location by using Room Finder
  • Organize and manage appointments, meetings, and events
    • Set calendar item importance, forward calendar items, configure reminders, add participants, respond to invitations, update individual or recurring calendar items, share meeting notes, categorize calendar items
  • Create and manage notes and tasks
    • Create and manage tasks, create and organize notes
Manage contacts and groups (10-15%)
  • Create and manage contacts
    • Create a new contact, delete contacts, import contacts from external sources, edit contact information, attach an image to a contact, add tags to contacts, share contacts, create and manage address books
  • Create and manage contact groups
    • Create new contact groups, add contacts to existing contact groups, add notes to a contact group, update contacts within contact groups, delete contact groups, delete contact group members

Preparation options


MOS 2016 Study Guide for Microsoft Outlook
Published: December 2016

Demonstrate your expertise with Microsoft Outlook! Designed to help you practice and prepare for Microsoft Office Specialist (MOS): Outlook 2016 certification, this official Study Guide delivers: in-depth preparation for each MOS objective, detailed procedures to help build the skills measured by the exam, hands-on tasks to practice what you’ve learned, and practice files and sample solutions.

Buy this book at the Microsoft Press Store

Who should take this exam?

Successful candidates will create and edit professional-looking email messages, maintain calendars across time zones, and schedule tasks for a variety of purposes and situations. Candidates will use Outlook 2016 to enhance professional correspondence, create calendars, and schedule appointments. Application examples include coordinating building resources, sending messages for marketing campaigns, planning staff meetings, and assigning meeting action items.

Microsoft Office Specialist (MOS) 2016 certification exams introduce a new performance-based format for improved testing of a candidate’s knowledge, skills, and abilities using the MOS 2016 programs:

  • MOS 2016 exam task instructions generally do not include the command name, as in previous versions. For example, function names are avoided and are replaced with descriptors. This means candidates must understand the purpose and common usage of the program functionality in order to successfully complete the tasks in each of the projects.
  • The MOS 2016 exam format incorporates multiple projects.

More information about exams

Preparing for an exam

We recommend that you review this exam preparation guide in its entirety and familiarize yourself with the resources on this website before you schedule your exam. See the Microsoft Certification exam overview for information about registration, videos of typical exam question formats, and other preparation resources. For information on exam policies and scoring, see the Microsoft Certification exam policies and FAQs.


This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format. To help you prepare for this exam, Microsoft recommends that you have hands-on experience with the product and that you use the specified training resources. These training resources do not necessarily cover all topics listed in the "Skills measured" section.