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  • Published:
    December 22, 2010
  • Languages:
    English, Arabic, Simplified Chinese, Traditional Chinese, German, Spanish, French, Italian, Japanese, Korean, Dutch, Portuguese Brazillian, Russian
  • Audiences:
    Information workers
  • Technology:
    Microsoft Office 2010 suites
  • Credit toward certification:
    MOS: Outlook 2010

Outlook 2010

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Skills measured

This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

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Manage the Outlook environment (15–20%)
  • Apply and manipulate Outlook program options
    • Set general, mail, calendar, tasks, notes and journal, advanced, and language options
  • Manipulate item tags
    • Categorize items, set flags, set sensitivity level, mark items as read or unread, and view message properties
  • Arrange the Content pane
    • Show or hide fields in a list view, change the reading view, and use the Reminders window and People pane
  • Apply search and filter tools
    • Use built-in Search folders
  • Print an Outlook item
    • Print attachments, calendars, multiple messages, multiple contact records, tasks, and multiple notes

Preparation resources

Create and format item content (25–30%)
  • Create and send email messages
    • Specify a message theme; specify plain text, rich text, or HTML message content format; show or hide the From and Bcc fields; set a reminder for message recipients; specify the sending account; specify the sent item folder; configure message delivery options; configure voting and tracking options; and send a message to a contact group
  • Create and manage Quick Steps
    • Perform, create, edit, delete, and duplicate Quick Steps, reset Quick Steps to default settings
  • Create item content
    • Insert graphical elements, insert a hyperlink
  • Format item content
    • Use formatting tools, apply styles, create styles and themes, use Paste Special, and format graphical elements
  • Attach content to email messages
    • Attach an Outlook item, attach external files

Preparation resources

Manage email messages (25–30%)
  • Clean up the mailbox
    • View mailbox size, save message attachments, save a message in an external format, ignore a conversation, and use clean-up tools
  • Create and manage rules
    • Create, modify, and delete rules
  • Manage junk mail
    • Allow a specific message (Not junk) and filter junk mail with Never Block Sender, Never Block Sender’s Domain, Never Block this Group or Mailing List, and Block Sender
  • Manage automatic message content
    • Manage signatures, specify the font for new HTML messages, plain-text messages, specify options for replies and forwards, and set a default theme for all HTML messages, stationery, and fonts

Preparation resources

Manage contacts (15–20%)
  • Create and manipulate contacts
    • Modify a default business card, forward a contact, and update a contact in the address book
  • Create and manipulate contact groups
    • Create a contact group, manage contact group membership, show notes about a contact group, forward a contact group, delete a contact group, and send a meeting to a contact group

Preparation resources

Manage calendar objects (15–20%)
  • Create and manipulate appointments and events
    • Set appointment options, print appointment details, forward an appointment, and schedule a meeting with a message sender
  • Create and manipulate meeting requests
    • Set response options, update a meeting request, cancel a meeting or invitation, and propose a new time for a meeting
  • Manipulate the Calendar pane
    • Arrange the calendar view, change the calendar color, display or hide calendars, and create a calendar group

Preparation resources

Work with tasks, notes, and journal entries (5–10%)
  • Create and manipulate tasks
    • Create a task, manage task details, send a status report, mark a task as complete, move or copy a task to another folder, assign a task to another Outlook user, accept or decline a task assignment, update an assigned task, and use Current view
  • Create and manipulate notes
    • Create a note, change the current view, and categorize notes
  • Create and manipulate Journal entries
    • Automatically record Outlook items, automatically record files, and edit a Journal entry

Preparation resources

Who should take this exam?

Candidates can format email message content by using character and paragraph formatting, create or insert graphic elements, such as charts, tables, and SmartArt graphics, into messages. They can also send messages to private recipients by using the Bcc field. Candidates are able to create contact records, tasks, and appointments from incoming messages, and they set up contact groups to facilitate communication with other Outlook users. They may share schedule information with other Outlook users, too. Candidates schedule meetings involving people and system resources, and they delegate tasks to others. Core users personalize the Outlook program window and the Quick Access Toolbar to maximize their efficiency. They organize messages and other Outlook items, and they display different views of mail folders and of the calendar, address book, and task list. They may also display multiple calendars and share calendars with other Outlook users.

More information about exams

Preparing for an exam

We recommend that you review this exam preparation guide in its entirety and familiarize yourself with the resources on this website before you schedule your exam. See the Microsoft Certification exam overview for information about registration, videos of typical exam question formats, and other preparation resources. For information on exam policies and scoring, see the Microsoft Certification exam policies and FAQs.


This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format. To help you prepare for this exam, Microsoft recommends that you have hands-on experience with the product and that you use the specified training resources. These training resources do not necessarily cover all topics listed in the "Skills measured" section.