Office 365

  • Published:
    August 30, 2012
  • Languages:
  • Audiences:
    Information workers
  • Technology:
    Office 365
  • Credit toward certification:

Office 365

This exam has been retired

For currently available options, please see the Microsoft Certification exam list.

Skills measured

This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

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Navigate Office 365 (30–35%)
  • Navigate Office 365 features
    • Authentication, home page, Outlook Web App (OWA), team site, My Profile, use Help and Support
  • Navigate in applications
    • Outlook navigation pane, Team view (SharePoint)

Preparation resources

Communicate by using Office 365 Outlook Web Application (25–35%)
  • Manage email
    • Create and send, review and reply, search and filter, work with attachments, manage rules
  • Organize calendars
    • Appointment, meeting request, scheduling assistant, share and share permissions, publish, add calendars, categories, flags and reminders, calendar views
  • Manage contacts
    • Add, edit, delete, forward contact information, create group/distribution list, import contacts, search contacts
  • Manage tasks
    • Create, update, complete
  • Configure Outlook Web Application options
    • Organize email, groups, settings, phone (sync with phone), block or allow

Preparation resources

Collaborate by using Lync Online (20–25%)
  • Configure Lync options
    • General, personal, status, my picture, phones, alerts, ring tones and sounds, audio device, video device, file saving
  • Employ collaboration tools and techniques
    • Group conversations, web conferences, instant messaging, audio conferencing, video conferencing
  • Manage Lync contacts
    • Groups, relationships, status, activity feeds, conversations
  • Use Lync tools
    • Recording manager, Always on top option, take notes in OneNote, change conversation subject, Lync Attendant

Preparation resources

Manage sites in SharePoint Online (25–30%)
  • Search for site content
    • Search scopes, advanced search, search results
  • Manage sites
    • Tags, My Sites, site management, site settings
  • Manage site content
    • Libraries, page, lists

Preparation resources

Who should take this exam?

This exam is designed for students, office workers, or instructors who need to navigate Office 365 at the feature and functionality level, including Outlook Web App, Lync collaboration functionality, SharePoint Online, and Office Web Apps.

More information about exams

Preparing for an exam

We recommend that you review this exam preparation guide in its entirety and familiarize yourself with the resources on this website before you schedule your exam. See the Microsoft Certification exam overview for information about registration, videos of typical exam question formats, and other preparation resources. For information on exam policies and scoring, see the Microsoft Certification exam policies and FAQs.


This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format. To help you prepare for this exam, Microsoft recommends that you have hands-on experience with the product and that you use the specified training resources. These training resources do not necessarily cover all topics listed in the "Skills measured" section.