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Microsoft 365 Fundamentals

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    Fulfills requirements for Microsoft 365 Certified Fundamentals

    With Microsoft Certification, technology professionals are more likely to get hired, demonstrate clear business impact, and advance their careers.

    About the certification
* Pricing does not reflect any promotional offers or reduced pricing for Microsoft Imagine Academy program members, Microsoft Certified Trainers, and Microsoft Partner Network program members. Pricing is subject to change without notice. Pricing does not include applicable taxes. Please confirm exact pricing with the exam provider before registering to take an exam.

Skills measured

This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams.

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Understand Cloud Concepts (15%-20%)
  • Detail and understand the benefits and considerations of using cloud services
  • Understand the different types of cloud services available
    • May include but is not limited to: Position Microsoft 365 in a SaaS scenario, IaaS, PaaS, SaaS, Public, Private, and Hybrid scenarios
Understand Core Microsoft 365 Services and Concepts (30-35%)
  • Describe the core Microsoft 365 components
    • May include but is not limited to: Windows 10 Enterprise, Exchange Online, SharePoint Online, Skype for Business Online, Teams, Enterprise Mobility + Security products and technologies
  • Compare core services in Microsoft 365 with corresponding on-premises services
    • May include but is not limited to: identify scenarios when usage of M365 services is more beneficial than on-premises services
  • Understand the concept of Modern Management
    • May include but is not limited to: understand the Windows-as-a-Service (WaaS) model, describe the usage of the Microsoft 365 Admin Center and M365 user portal, understand the Microsoft deployment and release model for Windows and cloud business apps
  • Understand Office 365 ProPlus
    • May include but is not limited to: compare with on-premises Office 2016 deployment
  • Understand collaboration and mobility with Microsoft 365
    • May include but is not limited to: understand the concept of effective collaboration with Microsoft 365, understand the concept of enterprise mobility, device management, and application management within an organization
  • Describe analytics capabilities in Microsoft 365
Understand Security, Compliance, Privacy, and Trust in Microsoft 365 (30-35%)
  • Understand security and compliance concepts with Microsoft 365
    • May include but is not limited to: understand key components that need to be protected within an organization’s cloud and on-premises infrastructure, understand key security pillars of protection, including identity, documents, network, and devices
  • Understand identity protection and management
    • May include but is not limited to: understand concepts of cloud identity, on-premises identity, and hybrid identity, understand document protection needs and capabilities of Azure Information Protection (AIP), understand Multi-Factor Authentication (MFA)
  • Understand security usage scenarios and services
    • May include but is not limited to: compare security usage scenarios and services available with Azure Active Directory P1, P2, and Active Directory Domain Services (AD DS), describe usage scenarios and capabilities for directory synchronization and authentication of on-premises AD with Azure AD, understand how Microsoft 365 services addresses the most common current threats
  • Understand the need for unified platform for device management
    • May include but is not limited to: understand Mobile Device Management (MDM), understand Mobile Application Management (MAM), understand capabilities of Intune
  • Understand the Service Trust Portal and Compliance Manager
    • May include but is not limited to: understand the trust relationship with Microsoft, service locations, confidence in data protection, how to address most common cloud adoption show stoppers
Understand Microsoft 365 Pricing and Support (25-30%)
  • Understand Licensing options available in Microsoft 365
    • May include but is not limited to: describe M365 subscriptions and management options, understand key selling points of M365 in segments of productivity, collaboration, security, and compliance, understand the different licensing and payment models available for M365, understand how to determine and implement best practices
  • Plan, predict, and compare pricing
    • May include but is not limited to: understand the Cloud Solution Provider (CSP) pricing model for Windows and Microsoft cloud services, understand the basics of cost benefit analysis for on-premises vs. cloud, understand billing and bill management options available
  • Describe support offerings for Microsoft 365 services
    • May include but is not limited to: describe how to create a support request for Microsoft 365 services, describe Service Level Agreements (SLAs), understand how to determine service health status
  • Understand the service lifecycle in Microsoft 365
    • May include but is not limited to: understand private, public preview, and General Availability (GA) and their correlation to support policy and pricing

Who should take this exam?

This exam is designed for candidates looking to demonstrate foundational knowledge on the considerations and benefits of adopting cloud services in general and the Software as a Service (SaaS) cloud model. This exam will also cover knowledge of available options and benefits gained by implementing Microsoft 365 cloud service offerings.

This exam can be taken as a precursor to cloud computing and technologies exams such as Office 365, Microsoft Intune, Azure Information Protection (AIP), and Windows 10.

More information about exams

Preparing for an exam

We recommend that you review this exam preparation guide in its entirety and familiarize yourself with the resources on this website before you schedule your exam. See the Microsoft Certification exam overview for information about registration, videos of typical exam question formats, and other preparation resources. For information on exam policies and scoring, see the Microsoft Certification exam policies and FAQs.


This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format. To help you prepare for this exam, Microsoft recommends that you have hands-on experience with the product and that you use the specified training resources. These training resources do not necessarily cover all topics listed in the "Skills measured" section.