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Dynamics CRM

  • Published:
    December 29, 2011
  • Languages:
  • Audiences:
  • Technology:
    Microsoft Dynamics CRM 2011
  • Credit toward certification:

Extending Microsoft Dynamics CRM 2011

This exam has been retired

For currently available options, please see the Microsoft Certification exam list.

Skills measured

This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams.

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Plan to deploy Microsoft Dynamics CRM (11%)
  • Identify the layers in the Microsoft Dynamics CRM 2011 architecture
    • Application layer; Platform layer; Database layer
  • Identify the deployment considerations
    • Describe the deployment model, identify support for Microsoft Outlook clients, identify the extensibility points, identify types of reporting, identify the web resources

Preparation resources

Perform common platform operations (12%)
  • Describe how to use IDiscoveryService
    • What is the IDiscoveryService used for?
  • Describe how to use IOrganizationService
    • What is the IOrganizationService used for?
  • Describe how to use early-bound entry classes
    • What is an early-bound entry class used for?
  • Describe how to use late-bound entry classes
    • What is a late-bound entry class used for?
  • Describe data types
  • Describe how to use methods
    • Create, Retrieve, Update, Delete, RetrieveMultiple
  • Describe how to handle SOAP exception

Preparation resources

Perform advanced platform operations (12%)
  • Identify different ways to query data
    • QueryExpression, QueryByAttribute, LINQ queries, FetchXML, filtered views
  • Save queries
  • Identify how to use the Execute() method
  • Identify how to use requests and responses
  • Identify how to use late-bound versus early-bound
  • Identify how to use the Entity class
  • Identify how to use the IOrganizationService web service

Preparation resources

Create custom workflow activities and utilize Windows Workflow Foundation (10%)
  • Describe process architecture
  • Describe workflow
    • Actions and conditions, input arguments, variables
  • Describe dialog
    • Rules, events, pages, prompts and responses, actions and conditions
  • Set up custom workflow activity assemblies
  • Create custom workflow activities
  • Debug custom workflow activities
  • Create and modify workflows in Windows Workflow Foundation

Preparation resources

Create plug-ins (11%)
  • Describe plug-ins
    • What is a plug-in, when to use a plug-in, cascading events, information available in plug-ins, plug-ins and Microsoft Dynamics CRM 2011 for Microsoft Office Outlook
  • Describe event framework
    • Key features, event execution pipeline
  • Describe plug-in isolation, trusts, and statistics
    • Sandbox
  • Develop plug-ins
    • Data context, exception handling, impersonation, registration and deployment
  • Describe the Entity class and its uses
  • Describe the integration of Microsoft Azure with Microsoft Dynamics CRM 2011
    • Overview of the Azure platform, integration with Microsoft Dynamics CRM 2011, creation of a Listener for an Azure solution, send data over the AppFabric Service Bus, create an Azure–aware plug-in

Preparation resources

Implement application events (11%)
  • Describe the use of JScript web resources and how they are used for client-side events
    • Overview of web resources, reference web resources, use the Jscript web resource
  • Describe form and field events
    • OnChange, OnLoad, OnSave, TabStateChange, OnReadyStateComplete
  • Describe form event handler execution context
  • Set event dependencies
  • Identify best practices in writing client-side code
  • Debug client-side code
  • Request external data
  • Pass parameters
  • Access Microsoft Dynamics CRM 2011 web services

Preparation resources

Program application events (11%)
  • Describe form types
  • Describe global variables and functions
  • Implement XrmPagecontext
  • Implement XrmPagedataentity
  • Implement XrmPageui
  • Implement GetGlobalContext

Preparation resources

Customize application integration (11%)
  • Describe ways to customize the user interface
  • Customize the site map XML
  • Customize the ribbon XML
  • Customize the form XML
  • Describe how customizations impact Microsoft Outlook
  • Implement IFrames in entity forms
    • Describe IFrame considerations, retrieve data by using parameters, dynamic IFrame
  • Describe URL-addressable forms and views
  • Describe application integration with Microsoft SharePoint Server

Preparation resources

Implement web resources (11%)
  • Implement webpage (HTML) web resources
    • Creation, limitations, passing parameters
  • Implement data (XML) web resources
    • Creation, limitations, referencing
  • Implement style sheet (CSS) web resources
    • Creation, limitations, referencing
  • Implement style sheet (XSL) web resources
    • Creation, limitations, referencing
  • Implement image (PNG, JPG, GIF, ICO) web resources
    • Creation, limitations, referencing
  • Implement Silverlight (XAP) web resources
    • Create Silverlight web resources, access context data, pass data to a Silverlight web resource, use the REST endpoint, test and debug

Preparation resources

Who should take this exam?

This exam is designed for individuals who plan to extend Microsoft Dynamics CRM 2011. They typically are developers, business analysts, implementation consultants, technical staff, or support professionals. Candidates should also have a general working knowledge of Microsoft Dynamics CRM 2011, including basic form customizations, web services, and workflows, along with .NET-connected applications in Microsoft Visual Studio, AJAX, DHTML, HTML, JScript, Microsoft SharePoint, Microsoft Silverlight, Transact - SQL, Azure Platform, Windows Workflow Foundation, and XML.

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We recommend that you review this exam preparation guide in its entirety and familiarize yourself with the resources on this website before you schedule your exam. See the Microsoft Certification exam overview for information about registration, videos of typical exam question formats, and other preparation resources. For information on exam policies and scoring, see the Microsoft Certification exam policies and FAQs.


This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format. To help you prepare for this exam, Microsoft recommends that you have hands-on experience with the product and that you use the specified training resources. These training resources do not necessarily cover all topics listed in the "Skills measured" section.