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Planning and Configuring a Messaging Platform (beta)

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    Part of requirements for Microsoft 365 Certified: Messaging Administrator Associate

    With Microsoft Certification, technology professionals are more likely to get hired, demonstrate clear business impact, and advance their careers.

    About the certification
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Skills measured

This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams.

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Manage Modern Messaging Infrastructure (45-50%)
  • Manage databases
    • May include but not limited to: Plan mailbox database requirements, create mailbox databases, configure mailbox databases, troubleshoot mailbox databases
  • Manage Database Availability Groups (DAGs)
    • May include but not limited to: Plan DAG settings and members, create a DAG, manage DAG members, deploy and manage site resilience, test a database and datacenter failover scenario, troubleshoot DAG problems, evaluate Exchange services health
  • Manage and implement client access
    • May include but not limited to: Plan namespaces, plan high availability for client access, configure virtual directories and URLs, configure client access policies, configure global Outlook Web App (OWA) policies, configure Autodiscover for Exchange, troubleshoot client access connectivity problems, manage Exchange certificates lifecycle
  • Manage disaster recovery
    • May include but not limited to: Plan backup and recovery strategy, implement and perform backups, restore servers, databases, and mailboxes
  • Manage messaging infrastructure lifecycle
    • May include but not limited to: Plan Exchange Server installation, prepare Active Directory (AD) for Exchange, install and update Exchange services
Manage Mail Flow Topology (35-40%)
  • Plan the Transport Pipeline
    • May include but not limited to: Plan transport architecture, design for multi-site mail flow, plan a high availability mail flow solution
  • Manage Connectors
    • May include but not limited to: Plan connectors, create Send and Receive connectors, configure connectors
  • Manage Mail Flow
    • May include but not limited to: Manage transport rules, manage domains, implement a multi-site mail flow
  • Troubleshoot mail flow problems
    • May include but not limited to: Validate inbound and outbound mail flow, examine message trace, configure message tracking, analyze message headers with the remote connectivity analyzer, handle Non-Deliverable Reports (NDRs), investigate transport logs, monitor mail flow
Manage Recipients and Devices (15-20%)
  • Manage recipient resources
    • May include but not limited to: Manage archive mailboxes, manage resource mailboxes, manage groups, manage mailboxes, manage mailbox permissions, configure mailbox policies, manage shared mailboxes, evaluate license options
  • Manage mobile devices
    • May include but not limited to: Configure mobile device mailbox policies, manage mobile device access

Who should take this exam?

Candidates for this exam are Messaging Administrators who deploy, configure, manage, troubleshoot, and monitor recipients, permissions, mail protection, mail flow, and public folders in both on-premises and cloud enterprise environments.

Messaging Administrators are responsible for managing hygiene, messaging infrastructure, hybrid configuration, migration, disaster recovery, high availability, and client access.

Messaging Administrators collaborate with the Security Administrator and Microsoft 365 Enterprise Administrator to implement a secure hybrid topology that meets the business needs of a modern organization.

The Messaging Administrator should have a working knowledge of authentication types, licensing, and integration with M365 applications.

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Preparing for an exam

We recommend that you review this exam preparation guide in its entirety and familiarize yourself with the resources on this website before you schedule your exam. See the Microsoft Certification exam overview for information about registration, videos of typical exam question formats, and other preparation resources. For information on exam policies and scoring, see the Microsoft Certification exam policies and FAQs.


This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format. To help you prepare for this exam, Microsoft recommends that you have hands-on experience with the product and that you use the specified training resources. These training resources do not necessarily cover all topics listed in the "Skills measured" section.