Microsoft training and certification help

Have questions about Microsoft training and certification products? We offer several helpful ways for you to get the answers you need. Browse through our Frequently Asked Questions (FAQ) menus, or follow the links provided to find more information, services, and customer service experts.

For help with general learning questions about Microsoft training, online courses, training and certification products, Official Microsoft Training (Microsoft Official Courses [MOC] and Microsoft Official Courses On-Demand [MOC On-Demand]), and more, please contact your Microsoft Regional Service Center.

North America Microsoft Regional Service Centers

Contact information

Area of support

Contact information

Microsoft Certification Program (MCP)

Support Forums:
Contact the team through our MCP support forums. Support available in English, Chinese (Simplified), Chinese (Traditional), German, French, Italian, Japanese, Korean, Polish, Portuguese, Russian, and Spanish.

Telephone: (800) 636-7544
Monday through Friday: 5:30 A.M.–5:30 P.M. Pacific Time

Email: Submit online request
Response within two business days

Fax: (661) 793-6555

Microsoft Certified Trainer (MCT) program
(including e-learning access codes for MCTs in North America)

MCT Support Forums:
Contact the team through our MCT support forums or browse through our frequently asked questions (FAQ).

Response within two business days

Microsoft E-Reference Library

Telephone: (800) 636-7544
Monday through Friday: 5:30 A.M.–5:30 P.M. Pacific Time

Email: https://onlinelearning.microsoft.com
Response within two business days

Microsoft Dynamics

Telephone: (800) 456-0025
Monday through Friday: 8:00 A.M.–6:00 P.M. Central Time

Email (certification and training inquiries):
Contact US
Response within two business days

Official Microsoft Training: Microsoft Official Courses (MOC) (available only to Microsoft Partner Network [MPN] members, MPN members with the certification competency, Microsoft Imagine Academy members, and MCTs) and Microsoft Official Courses On-Demand (MOC On-Demand) (available only to MPN members with the certification competency)

Telephone: (855) 507-6283
Monday through Friday: 4:30 A.M.–5:00 P.M. Pacific Time

Contact Us
Response within two business days

Latin America Microsoft Regional Service Centers

MCT support

Contact the team through our MCT support forums or browse through our frequently asked questions (FAQ) if you need assistance with your application, payment, or benefits, or any other question related to the MCT program.

MCP support

Contact the team through our MCP support forums. Support available in English, Chinese (Simplified), Chinese (Traditional), German, French, Italian, Japanese, Korean, Polish, Portuguese, Russian, and Spanish.

Hours of operation

Telephone

Email

Monday through Friday
9:00–18:00 (9:00 A.M–6:00 P.M.)
Local time in country or region

Choose a Country or Region, and fill out an email support form:

Response within two business days

Contact information

Contact the Microsoft Regional Service Center for Latin America. From the following list, identify the phone number for your country or region.

Country or region

Email

Telephone

Anguilla

Contact Us

866-993-9330 Press 2 (Commercial) and then 4 (Programs)

Antigua and Barbuda

Contact Us

866-993-9303 Press 2 (Commercial) and then 4 (Programs)

Argentina

Contact Us

0800-222-9467 Presione 2 (Empresas) y después 4 (Programas)
011-5776-1000

Aruba

Contact Us

305-418-9136 Press 2 (Commercial) and then 4 (Programs)

The Bahamas

Contact Us

800-389-0489 Press 2 (Commercial) and then 4 (Programs)

Barbados

Contact Us

866-993-9304 Press 2 (Commercial) and then 4 (Programs)

Belize

Contact Us

815 – Pin 3140 Press 2 (Commercial) and then 4 (Programs)

Bermuda

Contact Us

866-993-9305 Press 2 (Commercial) and then 4 (Programs)

Bolivia

Contact Us

800-100-714 Presione 2 (Empresas) y después 4 (Programas)

Brazil

Contact Us

0-800-761-7454 Digite 2 (Empresas) e depois 4 (Programs)
11-4706-0900 Digite 2 (Empresas) e depois 4 (Programs)

Cayman Islands

Contact Us

866-993-9308 Press 2 (Commercial) and then 4 (Programs)

Chile

Contact Us

800-202-011 Presione 2 (Empresas) y después 4 (Programas)

Colombia

Contact Us

1800-093-1234 Presione 2 (Empresas) y después 4 (Programas)
5870300

Costa Rica

Contact Us

0800-016-1034 Presione 2 (Empresas) y después 4 (Programas)

Dominica

Contact Us

866-993-9309 Press 2 (Commercial) and then 4 (Programs)

Dominican Republic

Contact Us

1-800-751-3455 Presione 2 (Empresas) y después 4 (Programas)

Ecuador

Contact Us

1800-010-288 Presione 2 (Empresas) y después 4 (Programas)

El Salvador

Contact Us

800-6676 Presione 2 (Empresas) y después 4 (Programas)

Falkland Islands (Islas Malvinas)

Contact Us

305-418-9137 Press 2 (Commercial) and then 4 (Programs)

French Guiana

Contact Us

805 51 01 01 Press 2 (Commercial) and then 4 (Programs)

Grenada

Contact Us

866-993-0313 Press 2 (Commercial) and then 4 (Programs)

Guadeloupe

Contact Us

805 51 01 03 Press 2 (Commercial) and then 4 (Programs)

Guatemala

Contact Us

1800-300-0069 Presione 2 (Empresas) y después 4 (Programas)

Guyana

Contact Us

305-418-9138 Press 2 (Commercial) and then 4 (Programs)

Haiti

Contact Us

193 – Pin 3140 Press 2 (Commercial) and then 4 (Programs)

Honduras

Contact Us

800-2791-9298 Presione 2 (Empresas) y después 4 (Programas)

Jamaica

Contact Us

866-993-9302 Press 2 (Commercial) and then 4 (Programs)

Martinique

Contact Us

805 51 01 05 Press 2 (Commercial) and then 4 (Programs)

Mexico

Contact Us

01-800-123-3353 Presione 2 (Empresas) y después 4 (Programas)

Montserrat

Contact Us

866-993-9315 Press 2 (Commercial) and then 4 (Programs)

Nicaragua

Contact Us

01800 0166 – Pin 3140 Presione 2 (Empresas) y después 4 (Programas)

Panama

Contact Us

800-051-0398 Presione 2 (Empresas) y después 4 (Programas)

Paraguay

Contact Us

009 800 54 2 0049 Presione 2 (Empresas) y después 4 (Programas)

Peru

Contact Us

80054238 Presione 2 (Empresas) y después 4 (Programas)

Puerto Rico

Contact Us

877-678-8032 Presione 2 (Empresas) y después 4 (Programas)

Saint Kitts and Nevis
Saint Martin

Contact Us

866-993-9318 Press 2 (Commercial) and then 4 (Programs)
305-418-9139 Press 2 (Commercial) and then 4 (Programs)

Saint Lucia

Contact Us

866-993-9317 Press 2 (Commercial) and then 4 (Programs)

Saint Vincent and the Grenadines

Contact Us

866-993-9319 Press 2 (Commercial) and then 4 (Programs)

Suriname

Contact Us

305-418-9140 Press 2 (Commercial) and then 4 (Programs)

Trinidad and Tobago

Contact Us

866-994-9312 Press 2 (Commercial) and then 4 (Programs)

Turks and Caicos Islands

Contact Us

866-993-9320 Press 2 (Commercial) and then 4 (Programs)

Uruguay

Contact Us

000 4054 083 Presione 2 (Empresas) y después 4 (Programas)

Venezuela

Contact Us

800-100-4610 Presione 2 (Empresas) y después 4 (Programas)

Virgin Islands, British

Contact Us

866-993-9306 Press 2 (Commercial) and then 4 (Programs)

Virgin Islands, US

Contact Us

877-678-8033 Press 2 (Commercial) and then 4 (Programs)

Other contact information

Hours of operation—Official Microsoft training and certification products

Telephone

Email

Monday through Friday
9:00 A.M.—6:00 P.M. Local time in country or region
See above table for Country/Region
Response within two business days

Contact information for Official Microsoft Training: Microsoft Official Courses (MOC) and Microsoft Official Courses On-Demand (MOC On-Demand)

Contact

Telephone:
(305) 715-1490 – Spanish
(305) 715-1491 – Portuguese
(305) 715-1492 – English
Please note that these are US numbers. Long distance or international rates by your telephone service carrier may apply.
Email: See above table for Country/Region
Response within two business days

Europe and Africa Microsoft Regional Service Centers

MCT support

Contact the team through our MCT support forums or browse through our frequently asked questions (FAQ) if you need assistance with your application, payment, or benefits, or any other question related to the MCT program.

MCP support

Contact the team through our MCP support forums. Support available in English, Chinese (Simplified), Chinese (Traditional), German, French, Italian, Japanese, Korean, Polish, Portuguese, Russian, and Spanish.

Microsoft Regional Service Centers: Europe


If you have questions about the Microsoft Certified Professional (MCP) program, the Microsoft Learning Partner program, or Official Microsoft Training (Microsoft Official Courses [MOC] and Microsoft Official Courses On-Demand [MOC On-Demand]), contact the Regional Service Center in your area.

Hours of operation

Telephone

Email

Monday through Friday
8:00–18:00 (8:00 A.M.–6:00 P.M.) Coordinated Universal Time (Greenwich Mean Time)*

Response within two business days

* Note Hours of operation for Russia are Monday through Friday, 9:00–18.00 (9:00 A.M.–6:00 P.M.) Coordinated Universal Time (Greenwich Mean Time)

* Note Hours of operation for Germany and Poland are Monday through Friday, 8:30 – 18:00 (8:30 A.M. – 6:00 P.M.) Coordinated Universal Time (Greenwich Mean Time)

Contact Information for Europe

Country/region

Telephone/other

Austria

(0800) 281102 (toll-free number)
Send an email message

Belgium

(0800) 79307 (toll-free number)
Send an email message

Denmark

(808) 83755 (toll-free number)


Send an email message

Finland

(0800) 95139 (toll-free number)
(0800) 114926 (toll-free number)
Send an email message

France

(0800) 906060 (toll-free number)
Send an email message

Germany

(0800) 7563210 (toll-free number)
Send an email message

The Netherlands

(0800) 0228091 (toll-free number)
Send an email message

Italy

(800) 782669 (toll-free number)
Send an email message

Ireland

(1800) 554920 (toll-free number)
Send an email message

Norway

(800) 18071 (toll-free number)


Send an email message

Poland

(00800) 1124700 (toll-free number)
Send an email message

Russia

8-10-800-21591049 (toll-free number)
Send an email message

Spain

(900) 938301 (toll-free number)
Send an email message

Sweden

(020) 796319 (toll-free number)
(0200) 214737 (toll-free number)
Send an email message

Switzerland (French)

(0800) 835715 (toll-free number)
Send an email message

Switzerland (German)

(0800) 835716 (toll-free number)
Send an email message

United Kingdom

(800) 917 0758 or (0800) 096 0137 (toll-free numbers)
Send an email message

Other countries/regions not listed

+442076606016
Send an email message

Europe

Address: Microsoft Regional Education Service Centre
Postfach 4000
33414 Verl
Germany

Microsoft Regional Service Centers: Africa, Mediterranean, Middle East, Pakistan


If you have questions about the Microsoft Certified Professional (MCP) program, the Microsoft Learning Partner program, or Official Microsoft Training (Microsoft Official Courses [MOC] and Microsoft Official Courses On-Demand [MOC On-Demand]), contact the Regional Service Center in your area.

Hours of operation

Telephone

Email

Monday through Friday
8:00–18:00 (8:00 A.M.–6:00 P.M.) Greenwich Mean Time (GMT)
9:00–18:00 (9:00 A.M.–6:00 P.M.) Central European Time (CET)

Response within two business days

Contact information

Country/region

Telephone/other

Bahrain

Online support in Arabic and English

Egypt

Online support in Arabic and English

Israel

(180)-9450464 (toll-free number)
(180)-9238101 (toll-free number)

Online support in Arabic and English

Jordan

Online support in Arabic and English

Kuwait

Online support in Arabic and English

Lebanon

Online support in Arabic and English

Libya

Online support in Arabic and English

Oman

Online support in Arabic and English

Pakistan

+442076606016

Online support in English

Palestinian Authority

Online support in Arabic and English

Qatar

Online support in Arabic and English

Saudi Arabia

Online support in Arabic and English

South Africa

(0800)-995641 (toll-free number)

Online support in English

United Arab Emirates

Online support in Arabic and English
+442076606016

Yemen

Online support in Arabic and English

Africa, Mediterranean, Middle East, Pakistan

Online support in English

Address: Microsoft Regional Education Service Centre
Postfach 4000
33414 Verl
GERMANY

Asia and Pacific Microsoft Regional Service Centers

MCT support

Contact the team through our MCT support forums or browse through our frequently asked questions (FAQ) if you need assistance with your application, payment, or benefits, or any other question related to the MCT program.

MCP support

Contact the team through our MCP support forums. Support available in English, Chinese (Simplified), Chinese (Traditional), German, French, Italian, Japanese, Korean, Polish, Portuguese, Russian, and Spanish.

Contact information for Official Microsoft Training (Microsoft Official Courses On-Demand [MOC On-Demand])

Country or regionContact Information
China, Hong Kong SAR, India, Korea, Taiwan, Bangladesh, Bhutan, Maldives, Nepal, Sri Lanka, Australia, New Zealand, Malaysia, Philippines, Singapore, Thailand, Vietnam, East Asia, South Pacific, and Japan.

Hours of operation (English only):
Monday through Friday
8:00–18:00 (8:00 A.M.–6:00 P.M.) Greenwich Mean Time (GMT)
9:00–18:00 (9:00 A.M.–6:00 P.M.) Central European Time (CET)


Response within two business days
Telephone: +442076606016
Please note that these are Europe numbers, long distance or international rates by your telephone service carrier may apply.

Address: Microsoft Regional Education Service Centre
Postfach 4000
33414 Verl
GERMANY

If you have questions about the Microsoft Certified Professional (MCP) program, the Microsoft Learning Partner program, or Official Microsoft Training (Microsoft Official Courses [MOC] and Microsoft Official Courses On-Demand [MOC On-Demand]), contact the Regional Service Center in your area.

Hours of operation – East Asia

Telephone

Email

Monday through Friday
9:00–18:00 (9:00 A.M.–6:00 P.M.)
China time for China, Hong Kong SAR, and Taiwan
Korean time for Korea

Response within two business days

Contact information

Country/region

Type

China

Telephone:

(86-21) 800 819 0550 (local toll-free number)
(86-21) 400 620 0550 (local toll-free number)

Fax:

(86-21) 2603 7547

Email:

Contact Us | Contact Us (English)

Address:

Microsoft Regional Service Center
9th Floor, 2 Grand Gateway
No. 3 Hong Qiao Road
Shanghai P.C. 200030
China

Hong Kong SAR

Telephone:

852 30027866 (toll-free number)

Fax:

852 2989 6399

Email:

Contact Us | Contact Us (English)

Address:

Microsoft Regional Service Center
9th Floor, 2 Grand Gateway
No. 3 Hong Qiao Road
Shanghai P.C. 200030
China

Korea

Telephone:

00798-852-1-2491 (toll-free number)

Fax:

(65) 6324 6181

Email:

Contact Us | Contact Us (English)

Address:

Microsoft Regional Service Center
9th Floor, 2 Grand Gateway
No. 3 Hong Qiao Road
Shanghai P.C. 200030
China

Taiwan

Telephone:

0800 008833#2#6 (local toll-free number)
+886-2-2999-8833#2#6 (non toll-free number)

Fax:

0800 008833#7 (local toll-free number)
+886-2-2999-8833#7 (non toll-free number)

Email:

Contact Us | Contact Us (English)

Address:

Microsoft Regional Service Center
8F, #7 Sungren Rd
Shinyi Chiu Taipei, 119968
Taiwan

Hours of operation – India

Telephone

Email

Monday through Friday
9:00–18:00 (9:00 A.M.–6:00 P.M.)
India time

Response within two business days

Contact information

Country/region

Telephone/other

Ahmadabad

Online support in English

(1) (800) 11 1100 (toll-free number BSNL)
(1) (800) 102 1100 (toll-free number Airtel)

Bangalore

Online support in English

(1) (800) 11 1100 (toll-free number BSNL)
(1) (800) 102 1100 (toll-free number Airtel)

Bangladesh

Online support in English

(91) (80) 40103000

Bhutan

Online support in English

(91) (80) 40103000

Calcutta

Online support in English

(1) (800) 11 1100 (toll-free number BSNL)
(1) (800) 102 1100 (toll-free number Airtel)

Chennai

Online support in English

(1) (800) 11 1100 (toll-free number BSNL)
(1) (800) 102 1100 (toll-free number Airtel)

Hyderabad

Online support in English

(1) (800) 11 1100 (toll-free number BSNL)
(1) (800) 102 1100 (toll-free number Airtel)

Maldives

Online support in English

(91) (80) 40103000

Mumbai

Online support in English

(1) (800) 11 1100 (toll-free number BSNL)
(1) (800) 102 1100 (toll-free number Airtel)

Nepal

Online support in English

(91) (80) 40103000

New Delhi

Online support in English

(1) (800) 11 1100 (toll-free number BSNL)
(1) (800) 102 1100 (toll-free number Airtel)

Pune

Online support in English

(1) (800) 11 1100 (toll-free number BSNL)
(1) (800) 102 1100 (toll-free number Airtel)

Sri Lanka

Online support in English

(91) (80) 40103000

Other countries/regions not listed

(91) (80) 40103000

Email for Indian subcontinent

Online support in English

Email for courseware-related queries

Online support in English

Fax for Indian subcontinent

(91) (80) 66586700

Telephone for Indian subcontinent

(91) (124) 4158000 / 2567000

Address for Indian subcontinent

Microsoft Corporation (India) Pvt. Ltd.
DLF Cyber Greens, 9th Floor, Tower A
DLF Cyber Citi, Sector 25A
Gurgaon 122 002
India

Hours of operation – Japan

Telephone

Email

Monday through Friday
9:00–17:30 (9:00 A.M.–5:30 P.M.) local time

Response within two business days

Contact information

Phone

0120-77-2057

Email

Microsoft Certified Professional (MCP) queries
Certified Partner for Learning Solutions (CPLS) queries
Microsoft Imagine Academy partner queries

Address

Microsoft Regional Education Service Center
Shinagawa Grand Central Tower
2-16-3, 2 Konan, Minato-ku,
Tokyo 108-0075
Japan
or
マイクロソフト認定プログラム事務局
〒108-0075
東京都港区港南 2-16-3
品川グランドセントラルタワー

Hours of operation - South Pacific

Telephone

Email

Monday through Friday
8:30–17:30 (8.30 A.M.–5.30 P.M.) Australia, GMT+10
9:00–17:30 (9:00 A.M.–5.30 P.M.) New Zealand, GMT+12

Response within two business days

Contact information

Country or region

Telephone

Email

Australia

13-20-58

Contact Us

New Zealand

0800-800-004 (toll-free number)

Contact Us

Other countries/regions not listed

(61) (2) 9870 2200

Address for South Pacific region

ANZ Loyalty Programs
Microsoft Australia
1 Epping Road
North Ryde NSW 2113

New Zealand:
ANZ Loyalty Programs
Microsoft New Zealand
Level 5, 22 Viaduct Harbour Avenue
Auckland

Hours of operation - Southeast Asia

Telephone

Email

Monday through Friday
9:00–18:00 (9:00 A.M.–6:00 P.M.)
Singapore time
Response within two business days

Contact information

Country or region

Email / Telephone

Indonesia

Contact Us

001-803-440421 (toll-free number)

Malaysia

Contact Us

1-800-885648 (toll-free number)

Philippines

Contact Us

1-800-1441-4127 (toll-free number)

Singapore

Contact Us

1-800-820 9966 (toll-free number)

Thailand

Contact Us

001-800-441-0218 (toll-free number)

Vietnam and other countries not listed

Contact Us

(65) 6622 1237

Address for Southeast Asia

Microsoft Regional Service Center
9th Floor, 2 Grand Gateway
No. 3 Hong Qiao Road
Shanghai P.C. 200030
China

Contact information

For help with general products and services, find a Solution Center or contact Microsoft Support.

To find a book or reference, visit Microsoft Press books.

Learn about the benefits of Microsoft Certifications.

Business e-learning FAQ

Microsoft training and certification products and services are available to businesses and organizations on dedicated business e-learning sites. Review the following commonly asked questions.

How can I tell whether the access code is related to Software Assurance or Volume Licensing?

Review the following list to learn about the various access codes

Microsoft Software Assurance for Volume Licensing free courses

  • E-learning applications (Microsoft Office Word, Office Excel, Office Project): Access codes start with IWO
  • E-learning systems (Windows XP, Windows Vista): Access codes start with CLO
  • E-learning servers (Windows Server, Microsoft Exchange, Microsoft SQL Server): Access codes start with SRO

Microsoft certification solutions volume licensing purchased courses

  • Technical collection: xxxx-ELR-xxxx (the x denotes any alpha-numeric character)
  • Technical library: Access codes start with TEL
  • Desktop library (the 2007 Microsoft Office system, Microsoft Office 2003, Microsoft Office Project): Access codes start with DEL
  • Business skills library (Microsoft Office 2003 business skills): Access codes start with BEL

Microsoft Imagine Academy FAQ

Microsoft Imagine Academy is a subscription-based membership program that provides educators with the tools they need to effectively train students on Microsoft technologies, prepare students for the global economy, and create a skilled community.

Where can I get information on the Microsoft Imagine Academy Program?

For more information about this program and to learn about the benefits available to educators and students, visit the Microsoft Imagine Academy site.

Where should Microsoft Imagine Academy administrators sign in or get support?

To sign in, visit the Member Sign-In page.

To get support, visit the Contact Us page.