Microsoft training and certification help

Have questions about Microsoft training and certification products? We offer several helpful ways for you to get the answers you need. Browse through our Frequently Asked Questions (FAQ) menus, or follow the links provided to find more information, services, and customer service experts.

For help with general learning questions about Microsoft training, online courses, training and certification products, Official Microsoft Training (Microsoft Official Courses [MOC] and Microsoft Official Courses On-Demand [MOC On-Demand]), and more, please contact your Microsoft Regional Service Center.

North America Microsoft Regional Service Centers

Contact information

Area of support	Contact information
Microsoft Certification Program (MCP)	Telephone: (800) 636-7544 Monday through Friday: 5:30 A.M.–5:30 P.M. Pacific Time Email: Submit online request Response within two business days Fax: (661) 793-6555
Microsoft Certified Trainer (MCT) program (including e-learning access codes for MCTs in North America)	Telephone: (888) 456-7077 Monday through Friday: 5:30 A.M.–5:30 P.M. Pacific Time Email: Submit online request Response within two business days
Microsoft E-Reference Library	Telephone: (800) 636-7544 Monday through Friday: 5:30 A.M.–5:30 P.M. Pacific Time Email: e-learn@microsoft.com Response within two business days
Microsoft Dynamics	Telephone: (800) 456-0025 Monday through Friday: 8:00 A.M.–6:00 P.M. Central Time Email (certification and training inquiries): mbs-cert@microsoft.com Response within two business days
Official Microsoft Training: Microsoft Official Courses (MOC) (available only to Microsoft Partner Network [MPN] members, MPN members with the certification competency, Microsoft Imagine Academy members, and MCTs) and Microsoft Official Courses On-Demand (MOC On-Demand) (available only to MPN members with the certification competency)	Telephone: (855) 507-6283 Monday through Friday: 4:30 A.M.–5:00 P.M. Pacific Time Email: nacourseware@arvato.com Response within two business days

Latin America Microsoft Regional Service Centers

Hours of operation

Telephone	Email
Monday through Friday 9:00–18:00 (9:00 A.M–6:00 P.M.) Local time in country or region	Choose a supported language, and fill out an email support form: Spanish Portuguese English Response within two business days

Telephone

Monday through Friday
9:00–18:00 (9:00 A.M–6:00 P.M.)
Local time in country or region

Choose a supported language, and fill out an email support form:

Response within two business days

Telephone contact information

Contact the Microsoft Regional Service Center for Latin America. From the following list, identify the phone number for your country or region.

Country or region	Telephone
Anguilla	866-993-9330 Press 2 (Commercial) and then 4 (Programs)
Antigua and Barbuda	866-993-9303 Press 2 (Commercial) and then 4 (Programs)
Argentina	0800-222-9467 Presione 2 (Empresas) y después 4 (Programas) 011-5776-1000
Aruba	305-418-9136 Press 2 (Commercial) and then 4 (Programs)
The Bahamas	800-389-0489 Press 2 (Commercial) and then 4 (Programs)
Barbados	866-993-9304 Press 2 (Commercial) and then 4 (Programs)
Belize	815 – Pin 3140 Press 2 (Commercial) and then 4 (Programs)
Bermuda	866-993-9305 Press 2 (Commercial) and then 4 (Programs)
Bolivia	800-100-714 Presione 2 (Empresas) y después 4 (Programas)
Brazil	0-800-761-7454 Digite 2 (Empresas) e depois 4 (Programs) 11-4706-0900 Digite 2 (Empresas) e depois 4 (Programs)
Cayman Islands	866-993-9308 Press 2 (Commercial) and then 4 (Programs)
Chile	800-202-011 Presione 2 (Empresas) y después 4 (Programas)
Colombia	1800-093-1234 Presione 2 (Empresas) y después 4 (Programas) 5870300
Costa Rica	0800-016-1034 Presione 2 (Empresas) y después 4 (Programas)
Dominica	866-993-9309 Press 2 (Commercial) and then 4 (Programs)
Dominican Republic	1-800-751-3455 Presione 2 (Empresas) y después 4 (Programas)
Ecuador	1800-010-288 Presione 2 (Empresas) y después 4 (Programas)
El Salvador	800-6676 Presione 2 (Empresas) y después 4 (Programas)
Falkland Islands (Islas Malvinas)	305-418-9137 Press 2 (Commercial) and then 4 (Programs)
French Guiana	805 51 01 01 Press 2 (Commercial) and then 4 (Programs)
Grenada	866-993-0313 Press 2 (Commercial) and then 4 (Programs)
Guadeloupe	805 51 01 03 Press 2 (Commercial) and then 4 (Programs)
Guatemala	1800-300-0069 Presione 2 (Empresas) y después 4 (Programas)
Guyana	305-418-9138 Press 2 (Commercial) and then 4 (Programs)
Haiti	193 – Pin 3140 Press 2 (Commercial) and then 4 (Programs)
Honduras	800-2791-9298 Presione 2 (Empresas) y después 4 (Programas)
Jamaica	866-993-9302 Press 2 (Commercial) and then 4 (Programs)
Martinique	805 51 01 05 Press 2 (Commercial) and then 4 (Programs)
Mexico	01-800-123-3353 Presione 2 (Empresas) y después 4 (Programas)
Montserrat	866-993-9315 Press 2 (Commercial) and then 4 (Programs)
Nicaragua	01800 0166 – Pin 3140 Presione 2 (Empresas) y después 4 (Programas)
Panama	800-051-0398 Presione 2 (Empresas) y después 4 (Programas)
Paraguay	009 800 54 2 0049 Presione 2 (Empresas) y después 4 (Programas)
Peru	80054238 Presione 2 (Empresas) y después 4 (Programas)
Puerto Rico	877-678-8032 Presione 2 (Empresas) y después 4 (Programas)
Saint Kitts and Nevis	866-993-9318 Press 2 (Commercial) and then 4 (Programs)
Saint Lucia	866-993-9317 Press 2 (Commercial) and then 4 (Programs)
Saint Martin	305-418-9139 Press 2 (Commercial) and then 4 (Programs)
Saint Vincent and the Grenadines	866-993-9319 Press 2 (Commercial) and then 4 (Programs)
Suriname	305-418-9140 Press 2 (Commercial) and then 4 (Programs)
Trinidad and Tobago	866-994-9312 Press 2 (Commercial) and then 4 (Programs)
Turks and Caicos Islands	866-993-9320 Press 2 (Commercial) and then 4 (Programs)
Uruguay	000 4054 083 Presione 2 (Empresas) y después 4 (Programas)
Venezuela	800-100-4610 Presione 2 (Empresas) y después 4 (Programas)
Virgin Islands, British	866-993-9306 Press 2 (Commercial) and then 4 (Programs)
Virgin Islands, US	877-678-8033 Press 2 (Commercial) and then 4 (Programs)

Other contact information

Email for Microsoft Dynamics certification, e-learning, and training support

Choose a supported language, and fill out an email support form:

Response within two business days

Brazil postal address:

Microsoft Certification Program Brazil
Rua Ipanema, 415 – Bresser
São Paulo, Brazil
ZIP code: 03164 200

All countries except Brazil:

Microsoft Certification Program
Carrera 22 # 166-90
Barrio Toberin
Bogotá, Colombia
ZIP code: 11001000

For other contact options, including chat, visit it us at http://support.microsoft.com/contactus

Hours of operation—Official Microsoft training and certification products

Telephone	Email
Monday through Friday 9:00 A.M.—6:00 P.M. Local time in country or region	latamcourseware@arvato.com Response within two business days

Contact information for Official Microsoft Training: Microsoft Official Courses (MOC) and Microsoft Official Courses On-Demand (MOC On-Demand)

Country or region	Contact
Andean Region, Caribbean, and Central America, Mexico, Brazil and Southern Cone	Telephone: (305) 715-1490 – Spanish (305) 715-1491 – Portuguese (305) 715-1492 – English Please note that these are US numbers. Long distance or international rates by your telephone service carrier may apply. Email: latamcourseware@arvato.com Response within two business days

Europe and Africa Microsoft Regional Service Centers

If you have questions about the Microsoft Certified Professional (MCP) program, the Microsoft Certified Trainer (MCT) program, the Microsoft Learning Partner program, or Official Microsoft Training (Microsoft Official Courses [MOC] and Microsoft Official Courses On-Demand [MOC On-Demand]), contact the Regional Service Center in your area.

Microsoft Regional Service Centers: Europe

Hours of operation

Telephone	Email
Monday through Friday 8:00–18:00 (8:00 A.M.–6:00 P.M.) Coordinated Universal Time (Greenwich Mean Time)*	Response within two business days

* Note Hours of operation for Russia are Monday through Friday, 9:00–18.00 (9:00 A.M.–6:00 P.M.) Coordinated Universal Time (Greenwich Mean Time)

* Note Hours of operation for Germany and Poland are Monday through Friday, 8:30 – 18:00 (8:30 A.M. – 6:00 P.M.) Coordinated Universal Time (Greenwich Mean Time)

Contact Information for Europe

Country/region	Telephone/other
Europe	Find answers to this month’s top queries in the self-help portal If you require additional information, contact your Regional Service Center, using the contact information listed below.
Austria	(0800) 281102 (toll-free number) Send an email message
Belgium	(0800) 79307 (toll-free number) Send an email message
Denmark	(808) 83755 (toll-free number)
Finland	(0800) 95139 (toll-free number) (0800) 114926 (toll-free number)
France	(0800) 906060 (toll-free number) Send an email message
Germany	(0800) 7563210 (toll-free number) Send an email message
The Netherlands	(0800) 0228091 (toll-free number) Send an email message
Italy	(800) 782669 (toll-free number) Send an email message
Ireland	(1800) 554920 (toll-free number) Send an email message
Norway	(800) 18071 (toll-free number)
Poland	(00800) 1124700 (toll-free number) Send an email message
Portugal	(8008) 49062 (toll-free number) Send an email message
Russia	8-10-800-21591049 (toll-free number) Send an email message
Spain	(900) 938301 (toll-free number) Send an email message
Sweden	(020) 796319 (toll-free number) (0200) 214737 (toll-free number)
Switzerland (French)	(0800) 835715 (toll-free number) Send an email message
Switzerland (German)	(0800) 835716 (toll-free number) Send an email message
United Kingdom	(800) 917 0758 or (0800) 096 0137 (toll-free numbers) Send an email message
Other countries/regions not listed	(49) (5241) 179 6057 Send an email message
Europe	Fax: (49) (5241) 179 6077 Address: Microsoft Regional Education Service Centre Postfach 4000 33414 Verl Germany

Microsoft Regional Service Centers: Africa, Mediterranean, Middle East, Pakistan

Hours of operation

Telephone	Email
Monday through Friday 8:00–18:00 (8:00 A.M.–6:00 P.M.) Greenwich Mean Time (GMT) 9:00–18:00 (9:00 A.M.–6:00 P.M.) Central European Time (CET)	Response within two business days

Contact information

Country/region	Telephone/other
The Middle East and Africa	Find answers to this month’s top queries in the self-help portal If you require additional information, contact your Regional Service Center:
Bahrain	Online support in Arabic and English
Egypt	Online support in Arabic and English
Israel	(180)-9450464 (toll-free number) (180)-9238101 (toll-free number)
Jordan	Online support in Arabic and English
Kuwait	Online support in Arabic and English
Lebanon	Online support in Arabic and English
Libya	Online support in Arabic and English
Oman	Online support in Arabic and English
Pakistan	(49) 524 1179 6057
Palestinian Authority	Online support in Arabic and English
Qatar	Online support in Arabic and English
Saudi Arabia	Online support in Arabic and English
South Africa	(0800)-995641 (toll-free number)
United Arab Emirates	Online support in Arabic and English (49) 524 1179 6057
Yemen	Online support in Arabic and English
Africa, Mediterranean, Middle East, Pakistan	Send an email message Fax: (49) 524 1179 6077 Address: Microsoft Regional Education Service Centre Postfach 4000 33414 Verl GERMANY

Asia and Pacific Microsoft Regional Service Centers

Contact information for Official Microsoft Training (Microsoft Official Courses On-Demand [MOC On-Demand])

Country or region	Contact Information
China, Hong Kong SAR, India, Korea, Taiwan, Bangladesh, Bhutan, Maldives, Nepal, Sri Lanka, Australia, New Zealand, Malaysia, Philippines, Singapore, Thailand, Vietnam, East Asia, South Pacific, and Japan.	Hours of operation (English only): Monday through Friday 8:00–18:00 (8:00 A.M.–6:00 P.M.) Greenwich Mean Time (GMT) 9:00–18:00 (9:00 A.M.–6:00 P.M.) Central European Time (CET) Send an email message Response within two business days Telephone: (49) (5241) 179 6057 Fax: (49) 524 1179 6077 Please note that these are Europe numbers, long distance or international rates by your telephone service carrier may apply. Address: Microsoft Regional Education Service Centre Postfach 4000 33414 Verl GERMANY

Country or region

Contact Information

China, Hong Kong SAR, India, Korea, Taiwan, Bangladesh, Bhutan, Maldives, Nepal, Sri Lanka, Australia, New Zealand, Malaysia, Philippines, Singapore, Thailand, Vietnam, East Asia, South Pacific, and Japan.

Hours of operation (English only):
Monday through Friday
8:00–18:00 (8:00 A.M.–6:00 P.M.) Greenwich Mean Time (GMT)
9:00–18:00 (9:00 A.M.–6:00 P.M.) Central European Time (CET)

Send an email message
Response within two business days
Telephone: (49) (5241) 179 6057
Fax: (49) 524 1179 6077
Please note that these are Europe numbers, long distance or international rates by your telephone service carrier may apply.

Address: Microsoft Regional Education Service Centre
Postfach 4000
33414 Verl
GERMANY

If you have questions about the Microsoft Certified Professional (MCP) program, the Microsoft Certified Trainer (MCT) program, the Microsoft Learning Partner program, or Official Microsoft Training: Microsoft Official Courses, then contact the Regional Service Center in your area.

Hours of operation – East Asia

Telephone	Email
Monday through Friday 9:00–18:00 (9:00 A.M.–6:00 P.M.) China time for China, Hong Kong SAR, and Taiwan Korean time for Korea	Response within two business days

Contact information

Country/region	Type
China	Telephone:	(86-21) 800 819 0550 (local toll-free number) (86-21) 400 620 0550 (local toll-free number)
	Fax:	(86-21) 2603 7547
	Email:	chktresc@microsoft.com
	Address:	Microsoft Regional Service Center 9th Floor, 2 Grand Gateway No. 3 Hong Qiao Road Shanghai P.C. 200030 China
Hong Kong SAR	Telephone:	852 30027866 (toll-free number)
	Fax:	852 2989 6399
	Email:	chktresc@microsoft.com
	Address:	Microsoft Regional Service Center 9th Floor, 2 Grand Gateway No. 3 Hong Qiao Road Shanghai P.C. 200030 China
Korea	Telephone:	00798-852-1-2491 (toll-free number)
	Fax:	(65) 6324 6181
	Email:	chktresc@microsoft.com
	Address:	Microsoft Regional Service Center 9th Floor, 2 Grand Gateway No. 3 Hong Qiao Road Shanghai P.C. 200030 China
Taiwan	Telephone:	0800 008833#2#6 (local toll-free number) +886-2-2999-8833#2#6 (non toll-free number)
	Fax:	0800 008833#7 (local toll-free number) +886-2-2999-8833#7 (non toll-free number)
	Email:	twwpo@microsoft.com
	Address:	Microsoft Regional Service Center 8F, #7 Sungren Rd Shinyi Chiu Taipei, 119968 Taiwan
Southeast Asia	Email:	searesc@microsoft.com

Hours of operation – India

Telephone	Email
Monday through Friday 9:00–18:00 (9:00 A.M.–6:00 P.M.) India time	Response within two business days

Contact information

Country/region	Telephone/other
Ahmadabad	(1) (800) 11 1100 (toll-free number BSNL) (1) (800) 102 1100 (toll-free number Airtel)
Bangalore	(1) (800) 11 1100 (toll-free number BSNL) (1) (800) 102 1100 (toll-free number Airtel)
Bangladesh	(91) (80) 40103000
Bhutan	(91) (80) 40103000
Calcutta	(1) (800) 11 1100 (toll-free number BSNL) (1) (800) 102 1100 (toll-free number Airtel)
Chennai	(1) (800) 11 1100 (toll-free number BSNL) (1) (800) 102 1100 (toll-free number Airtel)
Hyderabad	(1) (800) 11 1100 (toll-free number BSNL) (1) (800) 102 1100 (toll-free number Airtel)
Maldives	(91) (80) 40103000
Mumbai	(1) (800) 11 1100 (toll-free number BSNL) (1) (800) 102 1100 (toll-free number Airtel)
Nepal	(91) (80) 40103000
New Delhi	(1) (800) 11 1100 (toll-free number BSNL) (1) (800) 102 1100 (toll-free number Airtel)
Pune	(1) (800) 11 1100 (toll-free number BSNL) (1) (800) 102 1100 (toll-free number Airtel)
Sri Lanka	(91) (80) 40103000
Other countries/regions not listed	(91) (80) 40103000
Email for Indian subcontinent	iscresc@microsoft.com
Email for courseware-related queries	iscmoc@microsoft.com
Fax for Indian subcontinent	(91) (80) 66586700
Telephone for Indian subcontinent	(91) (124) 4158000 / 2567000
Address for Indian subcontinent	Microsoft Corporation (India) Pvt. Ltd. DLF Cyber Greens, 9th Floor, Tower A DLF Cyber Citi, Sector 25A Gurgaon 122 002 India

Hours of operation – Japan

Telephone	Email
Monday through Friday 9:00–17:30 (9:00 A.M.–5:30 P.M.) local time	Response within two business days

Contact information

Phone	0120-77-2057
Email	Microsoft Certified Professional (MCP) queries Microsoft Certified Trainer (MCT) queries Certified Partner for Learning Solutions (CPLS) queries Microsoft Imagine Academy partner queries
Address	Microsoft Regional Education Service Center Shinagawa Grand Central Tower 2-16-3, 2 Konan, Minato-ku, Tokyo 108-0075 Japan or マイクロソフト認定プログラム事務局〒108-0075 東京都港区港南 2-16-3 品川グランドセントラルタワー

Hours of operation - South Pacific

Telephone	Email
Monday through Friday 8:30–17:30 (8.30 A.M.–5.30 P.M.) Australia, GMT+10 9:00–17:30 (9:00 A.M.–5.30 P.M.) New Zealand, GMT+12	Response within two business days

Contact information

Country or region	Telephone
Australia	13-20-58
New Zealand	0800-800-004 (toll-free number)
Other countries/regions not listed	(61) (2) 9870 2200
Email for South Pacific region	apacresc@microsoft.com
Address for South Pacific region	ANZ Loyalty Programs Microsoft Australia 1 Epping Road North Ryde NSW 2113 New Zealand: ANZ Loyalty Programs Microsoft New Zealand Level 5, 22 Viaduct Harbour Avenue Auckland

Hours of operation - Southeast Asia

Telephone	Email
Monday through Friday 9:00–18:00 (9:00 A.M.–6:00 P.M.) Singapore time	Response within two business days

Contact information

Country or region	Telephone
Indonesia	001-803-440421 (toll-free number)
Malaysia	1-800-885648 (toll-free number)
Philippines	1-800-1441-4127 (toll-free number)
Singapore	1-800-820 9966 (toll-free number)
Thailand	001-800-441-0218 (toll-free number)
Vietnam and other countries not listed	(65) 6622 1237
Email for Southeast Asia	searesc@microsoft.com
Fax for Southeast Asia	(65) 6324 6181
Address for Southeast Asia	Microsoft Regional Service Center 9th Floor, 2 Grand Gateway No. 3 Hong Qiao Road Shanghai P.C. 200030 China

Contact information

For help with general products and services, find a Solution Center or contact Microsoft Support.

To find a book or reference, visit Microsoft Press books.

Learn about the benefits of Microsoft Certifications.

MCT support

If you need assistance with your MCT application, payment, or benefits, or if you have a general question about the MCT program, browse through our frequently asked questions (FAQ) or contact the support team through our MCT support forum.

Business e-learning FAQ

Microsoft training and certification products and services are available to businesses and organizations on dedicated business e-learning sites. Review the following commonly asked questions.

How can I tell whether the access code is related to Software Assurance or Volume Licensing?

Review the following list to learn about the various access codes

Microsoft Software Assurance for Volume Licensing free courses

E-learning applications (Microsoft Office Word, Office Excel, Office Project): Access codes start with IWO
E-learning systems (Windows XP, Windows Vista): Access codes start with CLO
E-learning servers (Windows Server, Microsoft Exchange, Microsoft SQL Server): Access codes start with SRO

Microsoft certification solutions volume licensing purchased courses

Technical collection: xxxx-ELR-xxxx (the x denotes any alpha-numeric character)
Technical library: Access codes start with TEL
Desktop library (the 2007 Microsoft Office system, Microsoft Office 2003, Microsoft Office Project): Access codes start with DEL
Business skills library (Microsoft Office 2003 business skills): Access codes start with BEL

Microsoft Imagine Academy FAQ

Microsoft Imagine Academy is a subscription-based membership program that provides educators with the tools they need to effectively train students on Microsoft technologies, prepare students for the global economy, and create a skilled community.

Where can I get information on the Microsoft Imagine Academy Program?

For more information about this program and to learn about the benefits available to educators and students, visit the Microsoft Imagine Academy site.

Where should Microsoft Imagine Academy administrators sign in or get support?

To sign in, visit the Member Sign-In page.

To get support, visit the Contact Us page.