Microsoft training and certification help
Have questions about Microsoft training and certification products? We offer several helpful ways for you to get the answers you need. Browse through our Frequently Asked Questions (FAQ) menus, or follow the links provided to find more information, services, and customer service experts.
For help with general learning questions about Microsoft training, online courses, training and certification products, Official Microsoft Training (Microsoft Official Courses [MOC] and Microsoft Official Courses On-Demand [MOC On-Demand]), and more, please contact your Microsoft Regional Service Center.
- North America Microsoft Regional Service Centers
Contact information
Area of support
Contact information
Microsoft Certification Program (MCP)
Telephone: (800) 636-7544
Monday through Friday: 5:30 A.M.–5:30 P.M. Pacific TimeEmail: Submit online request
Response within two business daysFax: (661) 793-6555
Microsoft Certified Trainer (MCT) program
(including e-learning access codes for MCTs in North America)MCT Support Forums:
Contact the team through our MCT support forums or browse through our frequently asked questions (FAQ).Response within two business days
Microsoft E-Reference Library
Telephone: (800) 636-7544
Monday through Friday: 5:30 A.M.–5:30 P.M. Pacific TimeEmail: https://onlinelearning.microsoft.com
Response within two business daysMicrosoft Dynamics
Telephone: (800) 456-0025
Monday through Friday: 8:00 A.M.–6:00 P.M. Central TimeEmail (certification and training inquiries):
Contact US
Response within two business daysOfficial Microsoft Training: Microsoft Official Courses (MOC) (available only to Microsoft Partner Network [MPN] members, MPN members with the certification competency, Microsoft Imagine Academy members, and MCTs) and Microsoft Official Courses On-Demand (MOC On-Demand) (available only to MPN members with the certification competency)
Telephone: (855) 507-6283
Monday through Friday: 4:30 A.M.–5:00 P.M. Pacific TimeContact Us
Response within two business days- Latin America Microsoft Regional Service Centers
MCT support
Contact the team through our MCT support forums or browse through our frequently asked questions (FAQ) if you need assistance with your application, payment, or benefits, or any other question related to the MCT program.
MCP support
Hours of operation
Telephone
Email
Monday through Friday
9:00–18:00 (9:00 A.M–6:00 P.M.)
Local time in country or regionChoose a Country or Region, and fill out an email support form:
Response within two business days
Contact information
Contact the Microsoft Regional Service Center for Latin America. From the following list, identify the phone number for your country or region.
Country or region
Email
Telephone
Anguilla
866-993-9330 Press 2 (Commercial) and then 4 (Programs)
Antigua and Barbuda
866-993-9303 Press 2 (Commercial) and then 4 (Programs)
Argentina
0800-222-9467 Presione 2 (Empresas) y después 4 (Programas)
011-5776-1000Aruba
305-418-9136 Press 2 (Commercial) and then 4 (Programs)
The Bahamas
800-389-0489 Press 2 (Commercial) and then 4 (Programs)
Barbados
866-993-9304 Press 2 (Commercial) and then 4 (Programs)
Belize
815 – Pin 3140 Press 2 (Commercial) and then 4 (Programs)
Bermuda
866-993-9305 Press 2 (Commercial) and then 4 (Programs)
Bolivia
800-100-714 Presione 2 (Empresas) y después 4 (Programas)
Brazil
0-800-761-7454 Digite 2 (Empresas) e depois 4 (Programs)
11-4706-0900 Digite 2 (Empresas) e depois 4 (Programs)Cayman Islands
866-993-9308 Press 2 (Commercial) and then 4 (Programs)
Chile
800-202-011 Presione 2 (Empresas) y después 4 (Programas)
Colombia
1800-093-1234 Presione 2 (Empresas) y después 4 (Programas)
5870300Costa Rica
0800-016-1034 Presione 2 (Empresas) y después 4 (Programas)
Dominica
866-993-9309 Press 2 (Commercial) and then 4 (Programs)
Dominican Republic
1-800-751-3455 Presione 2 (Empresas) y después 4 (Programas)
Ecuador
1800-010-288 Presione 2 (Empresas) y después 4 (Programas)
El Salvador
800-6676 Presione 2 (Empresas) y después 4 (Programas)
Falkland Islands (Islas Malvinas)
305-418-9137 Press 2 (Commercial) and then 4 (Programs)
French Guiana
805 51 01 01 Press 2 (Commercial) and then 4 (Programs)
Grenada
866-993-0313 Press 2 (Commercial) and then 4 (Programs)
Guadeloupe
805 51 01 03 Press 2 (Commercial) and then 4 (Programs)
Guatemala
1800-300-0069 Presione 2 (Empresas) y después 4 (Programas)
Guyana
305-418-9138 Press 2 (Commercial) and then 4 (Programs)
Haiti
193 – Pin 3140 Press 2 (Commercial) and then 4 (Programs)
Honduras
800-2791-9298 Presione 2 (Empresas) y después 4 (Programas)
Jamaica
866-993-9302 Press 2 (Commercial) and then 4 (Programs)
Martinique
805 51 01 05 Press 2 (Commercial) and then 4 (Programs)
Mexico
01-800-123-3353 Presione 2 (Empresas) y después 4 (Programas)
Montserrat
866-993-9315 Press 2 (Commercial) and then 4 (Programs)
Nicaragua
01800 0166 – Pin 3140 Presione 2 (Empresas) y después 4 (Programas)
Panama
800-051-0398 Presione 2 (Empresas) y después 4 (Programas)
Paraguay
009 800 54 2 0049 Presione 2 (Empresas) y después 4 (Programas)
Peru
80054238 Presione 2 (Empresas) y después 4 (Programas)
Puerto Rico
877-678-8032 Presione 2 (Empresas) y después 4 (Programas)
Saint Kitts and Nevis
Saint Martin866-993-9318 Press 2 (Commercial) and then 4 (Programs)
305-418-9139 Press 2 (Commercial) and then 4 (Programs)Saint Lucia
866-993-9317 Press 2 (Commercial) and then 4 (Programs)
Saint Vincent and the Grenadines
866-993-9319 Press 2 (Commercial) and then 4 (Programs)
Suriname
305-418-9140 Press 2 (Commercial) and then 4 (Programs)
Trinidad and Tobago
866-994-9312 Press 2 (Commercial) and then 4 (Programs)
Turks and Caicos Islands
866-993-9320 Press 2 (Commercial) and then 4 (Programs)
Uruguay
000 4054 083 Presione 2 (Empresas) y después 4 (Programas)
Venezuela
800-100-4610 Presione 2 (Empresas) y después 4 (Programas)
Virgin Islands, British
866-993-9306 Press 2 (Commercial) and then 4 (Programs)
Virgin Islands, US
877-678-8033 Press 2 (Commercial) and then 4 (Programs)
Other contact information
Hours of operation—Official Microsoft training and certification products
Telephone
Email
Monday through Friday
9:00 A.M.—6:00 P.M. Local time in country or regionSee above table for Country/Region
Response within two business daysContact information for Official Microsoft Training: Microsoft Official Courses (MOC) and Microsoft Official Courses On-Demand (MOC On-Demand)
Contact
Telephone:
(305) 715-1490 – Spanish
(305) 715-1491 – Portuguese
(305) 715-1492 – English
Please note that these are US numbers. Long distance or international rates by your telephone service carrier may apply.
Email: See above table for Country/Region
Response within two business days- Europe and Africa Microsoft Regional Service Centers
MCT support
Contact the team through our MCT support forums or browse through our frequently asked questions (FAQ) if you need assistance with your application, payment, or benefits, or any other question related to the MCT program.
Microsoft Regional Service Centers: Europe
If you have questions about the Microsoft Certified Professional (MCP) program, the Microsoft Learning Partner program, or Official Microsoft Training (Microsoft Official Courses [MOC] and Microsoft Official Courses On-Demand [MOC On-Demand]), contact the Regional Service Center in your area.
Hours of operation
Telephone
Email
Monday through Friday
8:00–18:00 (8:00 A.M.–6:00 P.M.) Coordinated Universal Time (Greenwich Mean Time)*Response within two business days
* Note Hours of operation for Russia are Monday through Friday, 9:00–18.00 (9:00 A.M.–6:00 P.M.) Coordinated Universal Time (Greenwich Mean Time)
* Note Hours of operation for Germany and Poland are Monday through Friday, 8:30 – 18:00 (8:30 A.M. – 6:00 P.M.) Coordinated Universal Time (Greenwich Mean Time)
Contact Information for Europe
Country/region
Telephone/other
Austria
(0800) 281102 (toll-free number)
Send an email messageBelgium
(0800) 79307 (toll-free number)
Send an email messageDenmark
(808) 83755 (toll-free number)
Send an email messageFinland
(0800) 95139 (toll-free number)
(0800) 114926 (toll-free number)
Send an email messageFrance
(0800) 906060 (toll-free number)
Send an email messageGermany
(0800) 7563210 (toll-free number)
Send an email messageThe Netherlands
(0800) 0228091 (toll-free number)
Send an email messageItaly
(800) 782669 (toll-free number)
Send an email messageIreland
(1800) 554920 (toll-free number)
Send an email messageNorway
(800) 18071 (toll-free number)
Send an email messagePoland
(00800) 1124700 (toll-free number)
Send an email messageRussia
8-10-800-21591049 (toll-free number)
Send an email messageSpain
(900) 938301 (toll-free number)
Send an email messageSweden
(020) 796319 (toll-free number)
(0200) 214737 (toll-free number)
Send an email messageSwitzerland (French)
(0800) 835715 (toll-free number)
Send an email messageSwitzerland (German)
(0800) 835716 (toll-free number)
Send an email messageUnited Kingdom
(800) 917 0758 or (0800) 096 0137 (toll-free numbers)
Send an email messageOther countries/regions not listed
(49) (5241) 179 6057
Send an email messageEurope
Address: Microsoft Regional Education Service Centre
Postfach 4000
33414 Verl
GermanyMicrosoft Regional Service Centers: Africa, Mediterranean, Middle East, Pakistan
If you have questions about the Microsoft Certified Professional (MCP) program, the Microsoft Learning Partner program, or Official Microsoft Training (Microsoft Official Courses [MOC] and Microsoft Official Courses On-Demand [MOC On-Demand]), contact the Regional Service Center in your area.
Hours of operation
Telephone
Email
Monday through Friday
8:00–18:00 (8:00 A.M.–6:00 P.M.) Greenwich Mean Time (GMT)
9:00–18:00 (9:00 A.M.–6:00 P.M.) Central European Time (CET)Response within two business days
Contact information
Country/region
Telephone/other
Bahrain
Egypt
Israel
(180)-9450464 (toll-free number)
(180)-9238101 (toll-free number)Jordan
Kuwait
Lebanon
Libya
Oman
Pakistan
(49) 524 1179 6057
Online support in English
Palestinian Authority
Qatar
Saudi Arabia
South Africa
(0800)-995641 (toll-free number)
Online support in English
United Arab Emirates
Yemen
Africa, Mediterranean, Middle East, Pakistan
Online support in English
Address: Microsoft Regional Education Service Centre
Postfach 4000
33414 Verl
GERMANY- Asia and Pacific Microsoft Regional Service Centers
MCT support
Contact the team through our MCT support forums or browse through our frequently asked questions (FAQ) if you need assistance with your application, payment, or benefits, or any other question related to the MCT program.
Contact information for Official Microsoft Training (Microsoft Official Courses On-Demand [MOC On-Demand])
Country or region Contact Information China, Hong Kong SAR, India, Korea, Taiwan, Bangladesh, Bhutan, Maldives, Nepal, Sri Lanka, Australia, New Zealand, Malaysia, Philippines, Singapore, Thailand, Vietnam, East Asia, South Pacific, and Japan. Hours of operation (English only):
Monday through Friday
8:00–18:00 (8:00 A.M.–6:00 P.M.) Greenwich Mean Time (GMT)
9:00–18:00 (9:00 A.M.–6:00 P.M.) Central European Time (CET)
Response within two business days
Telephone: (49) (5241) 179 6057
Please note that these are Europe numbers, long distance or international rates by your telephone service carrier may apply.Address: Microsoft Regional Education Service Centre
Postfach 4000
33414 Verl
GERMANYIf you have questions about the Microsoft Certified Professional (MCP) program, the Microsoft Learning Partner program, or Official Microsoft Training (Microsoft Official Courses [MOC] and Microsoft Official Courses On-Demand [MOC On-Demand]), contact the Regional Service Center in your area.
Hours of operation – East Asia
Telephone
Email
Monday through Friday
9:00–18:00 (9:00 A.M.–6:00 P.M.)
China time for China, Hong Kong SAR, and Taiwan
Korean time for KoreaResponse within two business days
Contact information
Country/region
Type
China
Telephone:
(86-21) 800 819 0550 (local toll-free number)
(86-21) 400 620 0550 (local toll-free number)Fax:
(86-21) 2603 7547
Email:
Address:
Microsoft Regional Service Center
9th Floor, 2 Grand Gateway
No. 3 Hong Qiao Road
Shanghai P.C. 200030
ChinaHong Kong SAR
Telephone:
852 30027866 (toll-free number)
Fax:
852 2989 6399
Email:
Address:
Microsoft Regional Service Center
9th Floor, 2 Grand Gateway
No. 3 Hong Qiao Road
Shanghai P.C. 200030
ChinaKorea
Telephone:
00798-852-1-2491 (toll-free number)
Fax:
(65) 6324 6181
Email:
Address:
Microsoft Regional Service Center
9th Floor, 2 Grand Gateway
No. 3 Hong Qiao Road
Shanghai P.C. 200030
ChinaTaiwan
Telephone:
0800 008833#2#6 (local toll-free number)
+886-2-2999-8833#2#6 (non toll-free number)Fax:
0800 008833#7 (local toll-free number)
+886-2-2999-8833#7 (non toll-free number)Email:
Address:
Microsoft Regional Service Center
8F, #7 Sungren Rd
Shinyi Chiu Taipei, 119968
TaiwanHours of operation – India
Telephone
Email
Monday through Friday
9:00–18:00 (9:00 A.M.–6:00 P.M.)
India timeResponse within two business days
Contact information
Country/region
Telephone/other
Ahmadabad
Online support in English
(1) (800) 11 1100 (toll-free number BSNL)
(1) (800) 102 1100 (toll-free number Airtel)Bangalore
Online support in English
(1) (800) 11 1100 (toll-free number BSNL)
(1) (800) 102 1100 (toll-free number Airtel)Bangladesh
Online support in English
(91) (80) 40103000
Bhutan
Online support in English
(91) (80) 40103000
Calcutta
Online support in English
(1) (800) 11 1100 (toll-free number BSNL)
(1) (800) 102 1100 (toll-free number Airtel)Chennai
Online support in English
(1) (800) 11 1100 (toll-free number BSNL)
(1) (800) 102 1100 (toll-free number Airtel)Hyderabad
Online support in English
(1) (800) 11 1100 (toll-free number BSNL)
(1) (800) 102 1100 (toll-free number Airtel)Maldives
Online support in English
(91) (80) 40103000
Mumbai
Online support in English
(1) (800) 11 1100 (toll-free number BSNL)
(1) (800) 102 1100 (toll-free number Airtel)Nepal
Online support in English
(91) (80) 40103000
New Delhi
Online support in English
(1) (800) 11 1100 (toll-free number BSNL)
(1) (800) 102 1100 (toll-free number Airtel)Pune
Online support in English
(1) (800) 11 1100 (toll-free number BSNL)
(1) (800) 102 1100 (toll-free number Airtel)Sri Lanka
Online support in English
(91) (80) 40103000
Other countries/regions not listed
(91) (80) 40103000
Email for Indian subcontinent
Online support in English
Email for courseware-related queries
Online support in English
Fax for Indian subcontinent
(91) (80) 66586700
Telephone for Indian subcontinent
(91) (124) 4158000 / 2567000
Address for Indian subcontinent
Microsoft Corporation (India) Pvt. Ltd.
DLF Cyber Greens, 9th Floor, Tower A
DLF Cyber Citi, Sector 25A
Gurgaon 122 002
IndiaHours of operation – Japan
Telephone
Email
Monday through Friday
9:00–17:30 (9:00 A.M.–5:30 P.M.) local timeResponse within two business days
Contact information
Phone
0120-77-2057
Email
Microsoft Certified Professional (MCP) queries
Certified Partner for Learning Solutions (CPLS) queries
Microsoft Imagine Academy partner queriesAddress
Microsoft Regional Education Service Center
Shinagawa Grand Central Tower
2-16-3, 2 Konan, Minato-ku,
Tokyo 108-0075
Japan
or
マイクロソフト認定プログラム事務局
〒108-0075
東京都港区港南 2-16-3
品川グランドセントラルタワーHours of operation - South Pacific
Telephone
Email
Monday through Friday
8:30–17:30 (8.30 A.M.–5.30 P.M.) Australia, GMT+10
9:00–17:30 (9:00 A.M.–5.30 P.M.) New Zealand, GMT+12Response within two business days
Contact information
Country or region
Telephone
Email
Australia
13-20-58
New Zealand
0800-800-004 (toll-free number)
Other countries/regions not listed
(61) (2) 9870 2200
Address for South Pacific region
ANZ Loyalty Programs
Microsoft Australia
1 Epping Road
North Ryde NSW 2113New Zealand:
ANZ Loyalty Programs
Microsoft New Zealand
Level 5, 22 Viaduct Harbour Avenue
AucklandHours of operation - Southeast Asia
Telephone
Email
Monday through Friday
9:00–18:00 (9:00 A.M.–6:00 P.M.)
Singapore timeResponse within two business days Contact information
Country or region
Email / Telephone
Indonesia
001-803-440421 (toll-free number)
Malaysia
1-800-885648 (toll-free number)
Philippines
1-800-1441-4127 (toll-free number)
Singapore
1-800-820 9966 (toll-free number)
Thailand
001-800-441-0218 (toll-free number)
Vietnam and other countries not listed
(65) 6622 1237
Address for Southeast Asia
Microsoft Regional Service Center
9th Floor, 2 Grand Gateway
No. 3 Hong Qiao Road
Shanghai P.C. 200030
ChinaContact information
For help with general products and services, find a Solution Center or contact Microsoft Support.
To find a book or reference, visit Microsoft Press books.
Learn about the benefits of Microsoft Certifications.
Business e-learning FAQ
Microsoft training and certification products and services are available to businesses and organizations on dedicated business e-learning sites. Review the following commonly asked questions.
- How can I tell whether the access code is related to Software Assurance or Volume Licensing?
Review the following list to learn about the various access codes
Microsoft Software Assurance for Volume Licensing free courses
- E-learning applications (Microsoft Office Word, Office Excel, Office Project): Access codes start with IWO
- E-learning systems (Windows XP, Windows Vista): Access codes start with CLO
- E-learning servers (Windows Server, Microsoft Exchange, Microsoft SQL Server): Access codes start with SRO
Microsoft certification solutions volume licensing purchased courses
- Technical collection: xxxx-ELR-xxxx (the x denotes any alpha-numeric character)
- Technical library: Access codes start with TEL
- Desktop library (the 2007 Microsoft Office system, Microsoft Office 2003, Microsoft Office Project): Access codes start with DEL
- Business skills library (Microsoft Office 2003 business skills): Access codes start with BEL
Microsoft Imagine Academy FAQ
Microsoft Imagine Academy is a subscription-based membership program that provides educators with the tools they need to effectively train students on Microsoft technologies, prepare students for the global economy, and create a skilled community.
- Where can I get information on the Microsoft Imagine Academy Program?
For more information about this program and to learn about the benefits available to educators and students, visit the Microsoft Imagine Academy site.
- Where should Microsoft Imagine Academy administrators sign in or get support?
To sign in, visit the Member Sign-In page.
To get support, visit the Contact Us page.