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Microsoft Teams recognized as a Leader in Gartner UCaaS and Meetings Solutions Magic Quadrants

Microsoft Teams has become the new way to work for over 115 million daily users who come together every day to meet, call, chat, and collaborate. Today, we are honored to be recognized by Gartner as a Leader for both Meeting Solutions and Unified Communications as a Service in their latest Magic Quadrants. Microsoft was positioned highest among all vendors for ability to execute in both reports. This is Microsoft’s second consecutive year as a Leader for Unified Communications as a Service and the 14th time in which Microsoft has been recognized as a Leader for Meetings Solutions.

Magic Quadrant for Unified Communications as a Service, Worldwide


Gartner Magic Quadrant for Unified Communications as a Service; Author Name(s); Rafael Benitez, Megan Fernandez, Daniel O’Connell, Christopher Trueman, Pankil Sheth; 12 November 2020.         

Download a copy Gartner Unified Communications as a Service, report to learn more.

Teams puts all your communication tools in one secure place. You can call colleagues, customers, or anyone else with a phone number, and move seamlessly between chat, calling and meetings, depending on your needs in that moment. And Teams is more than a calling app. You can share documents and work as a team with group call pickup, delegation, and shared line appearance. Getting started with Teams as your calling solution is easy; learn how CenturyLink was able to quickly deploy Teams and calling globally to over 40,000 employees in four weeks.

Calling is a great way to connect with customers and colleagues, to build rapport and restore the ad hoc collaboration that often comes from meeting each other in the hallways or offices. We have recently announced enhancements to the Calling experience, and we continue to invest in ways to create more powerful and seamless PSTN and VoIP calls. Teams Calling gives flexibility to choose how you bring phone numbers to Teams, including Microsoft Calling Plans and Direct Routing. We have added Calling Plans in six new markets (for a total of 18 markets), and newly certified Nokia and Ericsson Session Border Controllers for Direct Routing give more choice for how to stay connected.

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Gartner Magic Quadrant for Meeting Solutions; Mike Fasciani, Tom Eagle, Adam Preset, and Brian Doherty; 12 October 2020

Download a copy of the Gartner Magic Quadrant for Meeting Solutions report to learn more.

Microsoft Teams powers the full spectrum of meeting types. Whether hosting a daily stand-up in a Teams channel, scheduling a team meeting, or connecting with customers, Teams supports everything from one-to-one meetings and calls to webinars to large-scale company-wide events and conferences. 

In addition to standard meeting experiences like gallery views, Teams offers features like Together mode to help reduce meeting fatigue, live captions to help everyone feel included and easily follow what is said in meetings, and live transcription to capture the conversation and key action items.

And the innovation doesn’t stop there. At Microsoft Ignite 2020, we announced new features coming to Teams meetings such as Together mode scenes, custom layouts to create more dynamic viewing experiences, breakout rooms to facilitate brainstorming sessions or workgroup discussions, meeting recaps to help teams stay on track, webinar registration and reporting and more! You can track the status of these new features on the Microsoft 365 roadmap.

We are honored to be recognized by Gartner as a Leader in these Magic Quadrants as a calling and meeting solution and we invite you to join us. As your organization navigates a new normal of hybrid of work and learning, Microsoft is here to help you with a solution that addresses your needs for any meeting size and calling scenario. We understand that everyone is in a different stage of your digital transformation journey, and with our communications tools, we make the adoption of Teams as simple as possible. Here are ways for you to get started with Teams easily:

  • Get started with Teams for free.
  • Take advantage of promotional offers for Audio Conferencing and Advanced Communications to support your communication journey, and experience new capabilities. Reach out to your Sales Representative for more details or learn more here.
  • Learn how Microsoft can help deploy two of your Microsoft Teams Room systems at no additional charge.
  • For Skype for Business customers, we offer FastTrack support along with great pricing offers to help you move to Teams in a cost-effective manner.
  • Accelerate your deployment and usage of Teams with online resources at Microsoft Learn.

Disclaimer: These graphics were published by Gartner, Inc. as part of larger research documents and should be evaluated in the context of the entire documents. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. 

* From 2005-2016, named a Leader in Magic Quadrant for Web Conferencing, from 2017-2020, named a Leader in Magic Quadrant for Meeting Solutions

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