Trace Id is missing
Skip to main content
Microsoft 365
A person wearing a headset and working at their desk

Microsoft 365 support plans for business and enterprise

Get fast help from experts when and how you need it to address your business needs.

Support offerings

Standard Support

Originally starting from Included now starting from Included

Included Included

With Microsoft 365

  • Support for Microsoft 365 cloud services​

  • Billing and subscription management support

  • Basic installation, setup, and general technical usage

Great for very small businesses

Business Assist for Microsoft 365

Originally starting from $5.00 now starting from $5.00

$5.00 $5.00

user/month

  • Support and training for Microsoft 365 cloud services and Windows devices

  • Access to dedicated experts for very small businesses

  • Fast and easy ticketless support

  • Custom deployment and onboarding

  • Help for you and your employees

  • Customer health reviews

  •  

           *Available in English only

Great for medium-sized businesses

Professional Direct Support for Microsoft 365

Originally starting from $9.00 now starting from $9.00

$9.00 $9.00

user/month

  • Customer health reviews

  • Pooled service delivery management

  • Faster response times

  • Engineering-led support

  • Escalation management

  • Adoption guidance

  • Access to live and on-demand sessions

  •  

           *Available in English only

Great for enterprise organizations

Microsoft Unified

Originally starting from Variable now starting from Variable

Variable Variable

based on product spend

  • Personalized support for all Microsoft products

  • Assigned service delivery management

  • On-demand risk assessment tools

  • Service update management

  • On-demand videos, interactive labs, and webcasts

  • Expert-led, scenario-specific support services

Features
  • Partially included Partial checkmark icons indicate a feature is partially included
  • Included Checkmark icons indicate a feature is included

Standard Support

Originally starting from Included now starting from Included

Included Included

With Microsoft 365

Business Assist for Microsoft 365

Originally starting from $5.00 now starting from $5.00

$5.00 $5.00

user/month

Professional Direct Support for Microsoft 365

Originally starting from $9.00 now starting from $9.00

$9.00 $9.00

user/month

Microsoft Unified

Originally starting from Variable now starting from Variable

Variable Variable

based on product spend

Microsoft product coverage

Microsoft 365

Microsoft 365

Microsoft 365

All Microsoft products

Community forums
This feature is included
This feature is included
This feature is included
This feature is included
Service dashboard
This feature is included
This feature is included
This feature is included
This feature is included
Web and phone incident submission
This feature is included
This feature is included
This feature is included
This feature is included
Access to self-help portals

Microsoft 365 Admin Center

Email

Microsoft 365 Admin Center

Microsoft Services Hub

As-needed break/fix incidents
This feature is included
This feature is included
This feature is included
This feature is included
Support

24 hours, seven days a week for Severity A cases

24 hours, seven days a week for Severity A cases

24 hours, seven days a week for Severity A cases

24 hours, seven days a week for Severity 1 and A cases

Fastest response time (For critical incidents)

Less than one hour

Less than one hour

Less than one hour with priority routing

Less than one hour with priority routing

As-needed online training
This feature is included
This feature is included
This feature is included
This feature is included
Service delivery management

Pooled

Pooled

Assigned

Advisory services
This feature is included
This feature is included
This feature is included
Proactive services

Partial catalog

Partial catalog

Full catalog

Priority handling
This feature is included
This feature is included
Escalation management
This feature is included
This feature is included
Technical webinars
This feature is included
This feature is included
IT health assessments
This feature is included
On-demand workshops
This feature is included
Remote diagnostics and reporting
This feature is included
Onsite services
This feature is included
Enhanced solutions

Full catalog

Cost

Included

Business Assist for Microsoft 365

Originally starting from $5.00 now starting from $5.00

$5.00 $5.00

user/month

Professional Direct Support for Microsoft 365

Originally starting from $9.00 now starting from $9.00

$9.00 $9.00

user/month

Greater than minimum of $50,000 or 8-10% of product spend

Standard Support

Originally starting from Included now starting from Included

Included Included

With Microsoft 365

Business Assist for Microsoft 365

Originally starting from $5.00 now starting from $5.00

$5.00 $5.00

user/month

Professional Direct Support for Microsoft 365

Originally starting from $9.00 now starting from $9.00

$9.00 $9.00

user/month

Microsoft Unified

Originally starting from Variable now starting from Variable

Variable Variable

based on product spend

Self-help resources

Get started with Microsoft 365

Microsoft 365 with Microsoft Teams helps deliver a complete, secure solution to help everyone work better, smarter, and more cohesively.

Microsoft 365 Tech Community

Explore best practices, news, and trends directly from the Microsoft 365 team.

Already a customer?

View your service health dashboard (may require admin permission).

Frequently asked questions

  • Online support

    Start your service request online and save time. We'll help you find a solution or connect you to technical support.

    1. Go to the Admin center. If you’re not an admin, you’ll see a message saying you don't have permission to access this page or perform this action. For more information, see Who has admin permissions in my business?
    2. On the lower-right side of the page, select Help & support.
    3. Type a question or keyword into the text box. If you get a dropdown list, select the one closest to your question, or continue typing your question, then press Enter.
    4. If the results don't help, at the bottom, select Contact Support.
    5. Enter a description of your issue, confirm your contact number and email address, select your preferred contact method, and then select Contact me. The expected wait time is indicated in the Contact support pane.
       

    Phone support

    Billing support is provided in English from 9:00 AM to 5:00 PM (9:00 AM to 6:00 PM in Australia), Monday through Friday.

    Technical support is provided in English 24 hours a day, seven days a week.

    Admins, have your account details ready when you call.

    • In the United States, call 1-800-865-9408.
    • In Australia, call 1-800-197-503.
    • In Canada, call 1-800-865-9408.
    • In the United Kingdom, call 0800-032-6417.
       

    If your support phone number isn't listed above, find the number for your country or region.

  • The key benefits of paid support include a higher skilled engineering-led support ambassador, escalation management, proactive services, advisory support, and deeper technical training.

  • ProDirect for Microsoft 365 is available through an Enterprise Agreement, Enterprise Agreement Subscription, or buying online through the Microsoft 365 website.

  • Microsoft Unified covers all Microsoft products (such as Microsoft 365, Azure, and Dynamics 365) and has a wide catalog of proactive services. ProDirect for Microsoft 365 only covers Microsoft 365.

  • Yes, Microsoft Partners can help you get the most value from your investment. Find a partner.

[1] Minimum purchase 20 users.

Follow Us