Enhanced global communications and process improvements
Running a profitable global business requires close collaboration among geographically dispersed employees. To foster teamwork, improve global processes, and support mobility, Pandora adopted Microsoft Office 365, a suite of cloud-based services for email, document and project collaboration, conferencing, information discovery, document storage, and enterprise social networking. “We looked at the cloud productivity offering from Google, but it just wasn’t ready for what we needed and wouldn’t be familiar to our workforce the way Microsoft Office is, so it was an easy decision,” says Kennedy.
In early 2015, Pandora moved all its productivity software to Office 365, and it is redeploying its global intranet on a combination of Microsoft Office 2016, SharePoint Online, and Yammer to streamline business processes. Says Kennedy, “For example, we’ll use the new intranet for an accelerated global onboarding program, to share best practices among markets, and to communicate better with external suppliers and partners.”
Pandora teams relish their new mobile capabilities, using Skype for Business Online for instant messaging, presence, video calls, and Enterprise Voice—the Microsoft software-powered VoIP solution—worldwide. Because they can connect with colleagues from nearly any device, teamwork doesn’t suffer, even when employees are on the road. “We’ve found Skype for Business so reliable that we not only use it from home and when we travel, but also in our call center to respond to customer issues,” says Kennedy.
The company also uses Microsoft Office 365 ProPlus so that employees always have up-to-date Office programs. Pandora used Click to Run to install Office 365 ProPlus, which updates the software whenever new features launch. “We love getting to use Office on up to 15 devices per user,” says Kennedy. “I installed it on my MacBook Pro, iPhone, and Microsoft Surface Pro 3, so I have the same programs available wherever and however I work."