Unleash unbridled connecting with modern workplace tools
One of the biggest, easiest wins with the move to Office 365: bigger inboxes in Exchange Online. Every employee now has a 100-gigabyte inbox. The most immediate gain for employees: “No more weekly email archiving.” Employees can now check and respond to email, accept meeting invitations, and see colleagues’ availability from anywhere using the mobile Outlook app, which is a big productivity booster.
Employees can set up personal profiles in Office 365, which helps colleagues see one another’s expertise and active projects and speeds up searches for subject matter experts. A small feature that Koteras loves: employee photos posted in their profiles also appear in employee emails—a detail that helps bring the company’s global workforce a little bit closer.
Telstra business groups outside of Australia used to have separate email and document management tools. Today, everyone in the company uses the same universal toolkit, which makes it easier to work together and provides ways to locate and connect with experts and like-minded colleagues. New product development teams can bounce ideas off colleagues in different geographies. Sales teams can strategize new product launches with a global perspective. And business teams can now interact easily and collaboratively, irrespective of location.
With Microsoft Teams, experts can easily share their knowledge with colleagues no matter where they are. Telstra teams create Teams channels where they can chat in real time (and save those persistent chat sessions), share documents, launch audio and video calls, plus view Power BI dashboards, all from one easy-to-use, capabilities-rich desktop and mobile app. In fact, almost all the other Office 365 services such as SharePoint Online, OneNote, and Skype for Business Online functionality can be accessed through Teams.
“We have nearly 900 channels at Telstra that span about 6,000 employees,” says Koteras. “With Teams, it’s much easier for new team members to come up to speed, because everything and everyone are in one place. Teams helps us have a shared understanding of whatever problem we’re trying to solve. Before, misunderstandings could crop up along the way, but with Teams, people are all looking at the same information and conversations.”
One team leading the company’s push into technology products, sales, and consulting is Telstra Business Technology Services. This group sells a broad range of Telstra and third-party networking, mobility, security, cloud, and other tech services and consulting. To gain traction quickly in new markets, Telstra acquires firms that complement its own expertise, and it’s Jon Pratt’s job to integrate the sales operations of those acquisitions with Telstra.
“For each acquisition, we set up a channel in Teams where the people involved come together and manage sales pipelines, learn about new products, and work together on integration success as one team,” says Pratt, who’s Business Development Manager of Kloud, Readify, and VMtech. “Before Office 365, we would rely on email along with a myriad of third-party tools. Teams gives us one place to manage the many different and complex aspects of joining two companies together. Having all assets and conversations in one place is a great timesaver.”
These acquisition integration teams also use Yammer as their “breaking news” channel, sharing sales wins, relevant news stories, and personal conversations. And they rely on Skype for Business instant messaging to quickly find people and communicate across companies.
Telstra is moving its SharePoint Server document stores into SharePoint Online, which provides easy mobile access for on-the-go productivity. They operate under strict compliance requirements, and the easy-set security policies in SharePoint Online simplify enforcement.