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Address client questions quickly and professionally

Easily and instantly access knowledge and expertise to respond effectively to a client question about industry standards and requirements. 

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Leverage cross-company know-how

While meeting with a client, you can quickly find experts and resources on industry standards by searching in topic-related or customer-related Yammer groups. Yammer is a private social network where coworkers share information across teams and organize around projects. You can start a new conversation, and even loop in specific teams with @mentions to alert them to the thread. Chances are very good that a message, a file, or a coworker can answer those pressing questions you have, in a timely way.

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Instantly connect with experts face to face

After you find the right expert to guide your client, you can send an instant message (IM) from almost anywhere with Skype for Business. Skype for Business is instant messaging, calling, video calling, sharing, and collaboration in one solution. You can tell if a colleague is available for an IM chat or call by the presence indicator next to his or her name. Green means go!   

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Validate a solution with the team

When you're ready to test out your client solution with a team of experts, you can more securely collect feedback by sharing a solution summary using Office 365 groups and OneDrive. An Office 365 group is the evolution of a distribution list. A group includes a shared workspace for email, conversations, files, and calendar events so group members can communicate, collaborate, and quickly get stuff done.

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Answer client inquiries in a central location

You can respond to customer queries and share materials through a SharePoint team site. Businesses use SharePoint sites as a secure place to store, organize, share, and access information, from almost any device. Set up a client-facing site for your customers to share a space to store files and share information. By using the external sharing features of SharePoint, you can share sites and content with people outside your organization.

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Case Studies

IT services firm reduces messaging costs by 25 Percent

Based in Finland, Tieto is the largest computer services and software solution provider in the Nordic region of Northern Europe. Tieto relies on a Microsoft messaging solution to help employees at its 26 locations communicate with partners and customers. It also expects to reduce costs and improve productivity.

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