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Resolve service and repair issues faster

Shorten resolution time in the field by easily accessing equipment repair information and to product experts.

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1
Share and store service guidance in a central location

You can find visual manuals, equipment history, and repair tips faster by storing files and searching the knowledge base in a SharePoint portal. Organizations use SharePoint sites as a secure place to store, organize, share, and access information, from almost any device. When your team has set up a team site for service personnel, everyone can share a central document library and access these resources from any web browser, from any field location.

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2
Uncover useful repair tips from colleagues who have experience

Leverage the knowledge of your service network by using Delve to uncover relevant content that coworkers have worked on. Delve helps you discover information that's likely to be most interesting to you right now through the power of the Office Graph. Find personnel who may have answers to a service issue by searching for a specific product or subject. Delve never changes any permissions, so you'll only see documents that you already have access to.

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3
Find information and answers from experts across the company

When you are having trouble pinning down a solution to an unusual repair problem, you can crowd-source answers with the help of experts in your company by using Yammer. Yammer is a private, secure social network for your organization that allows people to collaborate securely across departments and geographies. You can join a conversation, or start a new thread about a specific service issue.

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4
Inform customers of resumed service

When the repair has been completed, you can inform your customers quickly by using Skype for Business. Skype for Business is instant messaging (IM), calling, video calling, sharing, and collaboration in one tool. You and your colleagues can join or start a meeting with just one click, from anywhere, and on any device.

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Case Studies

Manufacturing leader connects global employees and speeds innovation

Kennametal, a leading material science and manufacturing company, wanted to become a tighter-knit organization so that it could bring products to market more quickly, which is no small endeavor with 14,000 employees spread around the world. To extend communication and collaboration to factory workers and make it easier for all employees to share ideas and foster skills building, the company adopted Microsoft Office 365. Employees can now collaborate across locations and contribute to the company’s greater mission.

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