{"id":1987,"date":"2022-01-04T09:00:00","date_gmt":"2022-01-04T17:00:00","guid":{"rendered":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/new-years-resolution-build-powerful-conversational-bots\/"},"modified":"2025-06-30T04:57:05","modified_gmt":"2025-06-30T11:57:05","slug":"new-years-resolution-build-powerful-conversational-bots","status":"publish","type":"copilot","link":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/new-years-resolution-build-powerful-conversational-bots\/","title":{"rendered":"New Year Resolution \u2013 Build powerful conversational bots!"},"content":{"rendered":"\n<p><span style=\"color: #000000\">It&#8217;s the start of 2022! This brings an opportunity to reflect on what you have and haven&#8217;t enjoyed, but also a chance to try something new. Well, for those of you looking to build skills in conversational AI to serve your colleagues and customers at scale, you\u2019re at the right place!<\/span><br><span style=\"color: #000000\">We have put together everything you need to know, including what <a href=\"https:\/\/powervirtualagents.microsoft.com\/\">Power Virtual Agents<\/a>&nbsp;is, all of the learning resources you need and a <\/span><strong><a href=\"https:\/\/docs.microsoft.com\/learn\/challenges?id=9158898e-d43e-47c2-bbf0-a7018fd4dddf\">Power Virtual Agents learning challenge<\/a>!<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"what-is-power-virtual-agents-pva\"><span style=\"color: #000000\">What is Power Virtual Agents (PVA)?<\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"color: #000000\">PVA\u00a0<strong>empowers everyone to create intelligent conversational bots<\/strong> &#8211; from citizen developers, business users to professional developers alike \u2013 to seamlessly build secure and scalable virtual agents.<\/span><\/li>\n\n\n\n<li><span style=\"color: #000000\">Whether it&#8217;s a <strong>simple FAQ or a complex conversational requirement<\/strong>, accelerate bot building with an intuitive world-class designer to <strong>respond to both customer and colleague needs<\/strong>.<\/span><\/li>\n\n\n\n<li><span style=\"color: #000000\">Enable <strong>fusion development<\/strong> throughout the organization without compromising quality through a <strong>collaborative bot-building approach<\/strong> where subject matter experts and developers can partner.<\/span><\/li>\n\n\n\n<li><span style=\"color: #000000\"><strong>Pro developers can easily extend bots<\/strong>\u00a0using the <\/span><a href=\"https:\/\/docs.microsoft.com\/en-us\/composer\/pva\/overview-composer-pva\">Bot Framework Composer<\/a><span style=\"color: #000000\"> (included in the PVA subscription) \u2013 all in the cloud &#8211; meaning there are no concerns about managing the underlying infrastructure.<\/span><\/li>\n\n\n\n<li><span style=\"color: #000000\">Embed <strong>Power Automates\u2019 digital process automation<\/strong> into conversations, with hundreds of prebuilt connectors for your line of business applications.<\/span><\/li>\n\n\n\n<li><span style=\"color: #000000\"><strong>Native integration with other Microsoft tools<\/strong> including Teams, Dynamics 365 Customer Service, and the Power Platform to maintain efficiencies without leaving applications.<\/span><\/li>\n\n\n\n<li><span style=\"color: #000000\"><strong>Built on the Microsoft Bot Framework<\/strong>, makers can <strong>deploy bots with multi-lingual, multi-modal, and multi-channel experiences<\/strong>.<\/span><\/li>\n\n\n\n<li><span style=\"color: #000000\">Continuously improve bots with <strong>out-of-the-box natural language understanding<\/strong> and\u00a0<strong>AI self-learning features and analytics<\/strong>.<\/span><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"power-virtual-agents-starting-links\"><span style=\"color: #000000\">Power Virtual Agents STARTING LINKS<\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"color: #000000\"><strong>Learn the tool and UI:\u00a0<\/strong><\/span><a href=\"https:\/\/go.microsoft.com\/fwlink\/?LinkId=2107702&amp;clcid=0x409&amp;cmpid=pva-home-hero-sta-buildchatbots\">Get started for free<\/a> | <a href=\"https:\/\/guidedtour.microsoft.com\/en-us\/guidedtour\/power-platform\/power-virtual-agents\/1\/1\">Guided click through<\/a><\/li>\n\n\n\n<li><span style=\"color: #000000\"><strong>Key links:\u00a0<\/strong><\/span><a href=\"https:\/\/powervirtualagents.com\/\">Website<\/a>\u00a0|\u00a0<a href=\"https:\/\/powervirtualagents.microsoft.com\/blog\/\">Blog<\/a>\u00a0|\u00a0<a href=\"https:\/\/docs.microsoft.com\/power-virtual-agents\/\">Documentation<\/a>\u00a0|\u00a0<a href=\"https:\/\/powerusers.microsoft.com\/t5\/Welcome-to-the-Community\/ct-p\/pva_welcome\">Community<\/a>\u00a0|\u00a0<a href=\"https:\/\/powerusers.microsoft.com\/t5\/Ideas\/ct-p\/pva_ideas\">Suggest<\/a><a href=\"https:\/\/powerusers.microsoft.com\/t5\/Ideas\/ct-p\/pva_ideas\"> Ideas<\/a>\u00a0|\u00a0<a href=\"https:\/\/www.youtube.com\/watch?v=FTigtv7mUGc&amp;list=PLi9EhCY4z99U5etheiqNfJprSQo3c5GVQ\">YouTube Playlist<\/a>\u00a0| <a href=\"https:\/\/powervirtualagents.microsoft.com\/en-us\/blog\/announcing-the-availability-of-microsoft-power-virtual-agents-in-a-day\/\">PVA in a day<\/a>\u00a0| <a href=\"https:\/\/aka.ms\/PVAinaDayPackage\">Self-paced PVA in a day (Download)<\/a><\/li>\n\n\n\n<li><span style=\"color: #000000\"><strong>Recent News:\u00a0<\/strong><\/span><a href=\"https:\/\/powervirtualagents.microsoft.com\/en-us\/blog\/the-future-of-bot-building\/\">Future of bot building<\/a> | <a href=\"https:\/\/powervirtualagents.microsoft.com\/en-us\/blog\/microsoft-named-a-leader-in-idc-marketscape-for-ww-general-purpose-conversational-ai-platforms\/\">Analyst report<\/a> | <a href=\"https:\/\/powervirtualagents.microsoft.com\/en-us\/blog\/the-total-economic-impact-of-microsofts-power-virtual-agents\/\">ROI\/Business Value Reports<\/a> | <a href=\"https:\/\/powervirtualagents.microsoft.com\/en-us\/blog\/whats-new-with-power-virtual-agents-at-ignite\/\">New Features<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"join-the-cloud-skills-challenge-for-power-virtual-agents\"><span style=\"color: #000000\">Join the Cloud Skills Challenge for Power Virtual Agents!<\/span><\/h2>\n\n\n\n<p><span style=\"color: #000000\">For the month of January, Power Virtual Agents has its very own&nbsp;Cloud Skills Challenge! this includes a&nbsp;tailored set of learning content about Power Virtual Agents with a fun leaderboard to see how you match against other learners.<\/span><br><a href=\"https:\/\/docs.microsoft.com\/learn\/challenges?id=9158898e-d43e-47c2-bbf0-a7018fd4dddf\">Sign up here<\/a><span style=\"color: #000000\"> and share with your friends and colleagues.<\/span><br><span style=\"color: #000000\">If you manage to complete all 17 modules, tweet us <strong>@MSPowerVirtual<\/strong> with the <strong>#PVAchallenge<\/strong> and a screenshot!<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"i-am-new-help-me-get-started\"><span style=\"color: #000000\">I am NEW, help me get started<\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"beginner-learning-paths\"><span style=\"color: #000000\">Beginner Learning Paths:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/docs.microsoft.com\/en-us\/learn\/modules\/introduction-power-virtual-agents\/\">Introduction to Power Virtual Agents<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/docs.microsoft.com\/en-us\/learn\/modules\/how-build-basic-chatbot\/\">How to build a basic chatbot<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/docs.microsoft.com\/en-us\/learn\/modules\/enhance-power-virtual-agents-bots\/\">Enhance Power Virtual Agents bots<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/docs.microsoft.com\/en-us\/learn\/modules\/power-virtual-agents-bots\/\">Get started with Power Virtual Agents bots<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/docs.microsoft.com\/en-us\/learn\/modules\/manage-power-virtual-agents-topics\/\">Manage topics in Power Virtual Agents<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/docs.microsoft.com\/en-us\/learn\/paths\/work-power-platform-teams\/\">Create apps, chatbots, flows, and more with Microsoft Dataverse and Teams<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/docs.microsoft.com\/en-us\/learn\/modules\/create-chatbot-power-virtual-agents-dataverse-teams\/\">Create a chatbot with Power Virtual Agents and Dataverse for Teams<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"i-have-some-experience\"><span style=\"color: #000000\">I have SOME EXPERIENCE<\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"intermediate\"><span style=\"color: #000000\">Intermediate:<\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/docs.microsoft.com\/en-us\/learn\/paths\/work-power-virtual-agents\/\">Create bots with Power Virtual Agents<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/docs.microsoft.com\/en-us\/learn\/modules\/implement-power-virtual-agents\/\">Manage Power Virtual Agents<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.youtube.com\/watch?v=Iv7--Ydx2QM\">Proactive Messaging in Power Automate RPA and Power Virtual Agents processes<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.youtube.com\/watch?v=cx53feSkWgY&amp;list=PLmqRsTshEmekhJKZ2_a1eJtgZ7iHHMNZi&amp;index=19\">Implementing a Power Virtual Agents Fallback Topic<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.youtube.com\/watch?v=2MMdwCaywhU&amp;list=PLmqRsTshEmekhJKZ2_a1eJtgZ7iHHMNZi&amp;index=20\">Using Global Variables in Power Virtual Agents<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.youtube.com\/watch?v=aMCtLzTXiVg&amp;list=PLmqRsTshEmekhJKZ2_a1eJtgZ7iHHMNZi&amp;index=7\">Logging Salesforce Cases Using Power Virtual Agents and Power Automate<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.youtube.com\/watch?v=5ioFAQyVr8g&amp;list=PLmqRsTshEmekhJKZ2_a1eJtgZ7iHHMNZi&amp;index=11\">Parsing Dates with Power Virtual Agents and Power Automate<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.youtube.com\/watch?v=8FoLOI7Pz-Q&amp;list=PLmqRsTshEmekhJKZ2_a1eJtgZ7iHHMNZi&amp;index=2\">Connecting Power Virtual Agents to ServiceNow using Power Automate<\/a><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"advanced\"><span style=\"color: #000000\">Advanced:<\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/docs.microsoft.com\/en-us\/learn\/modules\/power-platform-architecture\/\">Solution Architect series: Power Platform architecture<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/docs.microsoft.com\/en-us\/learn\/paths\/solution-architect-data\/\">Solution Architect: Design Microsoft Power Platform solutions<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/docs.microsoft.com\/en-us\/learn\/modules\/architect-power-virtual-agents\/\">Solution architect series: Explore Power Virtual Agents<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/docs.microsoft.com\/en-us\/learn\/modules\/project-test-process\/\">Solution Architect series: Testing and go-live<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/docs.microsoft.com\/en-us\/learn\/modules\/architect-analytics\/\">Solution Architect series: Evaluate Power Platform analytics and AI<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.youtube.com\/watch?v=iNt0Z8eK2_I\">Custom Validation in Power Virtual Agents using Regular Expressions<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.youtube.com\/watch?v=_qGTp3DhIGw&amp;list=PLmqRsTshEmekhJKZ2_a1eJtgZ7iHHMNZi&amp;index=8\">Adding Thumbnail Cards to Power Virtual Agents\/Bot Composer Framework Chatbots<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"i-am-looking-for-best-practices\"><span style=\"color: #000000\">I am looking for BEST PRACTICES<\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Power Virtual Agents quick start guide | <a href=\"https:\/\/go.microsoft.com\/fwlink\/?LinkId=2142078&amp;clcid=0x409\">Ebook<\/a><\/li>\n\n\n\n<li>Power Virtual Agents whitepaper | <a href=\"https:\/\/go.microsoft.com\/fwlink\/?LinkId=2142076&amp;clcid=0x409\">Download<\/a><\/li>\n\n\n\n<li>Power Virtual Agents best practices | <a href=\"https:\/\/go.microsoft.com\/fwlink\/?LinkId=2155756&amp;clcid=0x409\">Download<\/a>\u00a0|\u00a0<a href=\"https:\/\/powervirtualagents.microsoft.com\/en-us\/blog\/best-practices-when-planning-to-use-chat-bots\/\">Blog<\/a><\/li>\n\n\n\n<li>Building responsible bots | <a href=\"https:\/\/docs.microsoft.com\/en-us\/learn\/modules\/responsible-bots-introduction\/\">Guidance<\/a><\/li>\n\n\n\n<li>Community posts | <a href=\"https:\/\/community.powerbi.com\/t5\/2020-MSBizAppsSummit-Gallery\/Best-practices-for-building-an-intelligent-bot-with-Power\/td-p\/1100291\">Murali Kumanduri<\/a> |\u00a0<a href=\"https:\/\/dhina.org\/2019\/12\/06\/power-virtual-agent-top-10-best-practices\/\" rel=\"home\">Dhina Gajavarathan<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"i-am-looking-for-certifications-courses-books\"><span style=\"color: #000000\">I am looking for CERTIFICATIONS, COURSES &amp; BOOKS<\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"microsoft-official-certifications\"><span style=\"color: #000000\">Microsoft Official Certifications:<\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/docs.microsoft.com\/en-us\/learn\/certifications\/exams\/pl-100\">Power Platform App Maker (PL-100)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/docs.microsoft.com\/en-us\/learn\/certifications\/power-platform-fundamentals\/\">Power Platform Fundamentals (PL-900)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/docs.microsoft.com\/en-us\/learn\/certifications\/power-platform-functional-consultant-associate\/\">Power Platform Functional Consultant (PL-200)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/docs.microsoft.com\/en-us\/learn\/certifications\/power-platform-solution-architect-expert\/\">Power Platform Solution Architect (PL-600)<\/a><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"unofficial-resources\"><span style=\"color: #000000\">Unofficial resources:<\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>LinkedIn Learning course:\u00a0<a href=\"https:\/\/www.linkedin.com\/learning\/learning-microsoft-power-virtual-agents?u=3322\">Getting started<\/a><\/li>\n\n\n\n<li>Packt&#8217;s Power Virtual Agents Book:\u00a0<a href=\"https:\/\/www.packtpub.com\/product\/empowering-organizations-with-power-virtual-agents\/9781801074742\">Empowering Organizations with Power Virtual Agents<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"i-use-the-power-platform-how-can-i-integrate\"><span style=\"color: #000000\">I use the POWER PLATFORM, how can I integrate?<\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>PVA &amp; Power Automate:\u00a0<a href=\"https:\/\/powerautomate.microsoft.com\/en-us\/blog\/automation-through-conversation-with-power-automate-and-power-virtual-agents\/\">Blog<\/a> | <a href=\"https:\/\/info.microsoft.com\/ww-landing-automateconversevirtualagents.html?lcid=en-us\">Webinar<\/a> | <a href=\"https:\/\/docs.microsoft.com\/en-us\/power-virtual-agents\/advanced-flow\">Automate actions for a bot<\/a><\/li>\n\n\n\n<li>PVA &amp; PowerApps:\u00a0<a href=\"https:\/\/powerapps.microsoft.com\/en-us\/blog\/power-apps-portals-introducing-power-virtual-agents-integration-using-chatbot-component-public-preview\/#:~:text=Power%20Apps%20portals%20allow%20you,visitor%20in%20a%20chat%20conversation.\">Embedding PVA into Power App portals<\/a> | <a href=\"https:\/\/powerusers.microsoft.com\/t5\/Building-Power-Apps\/Integration-of-Power-Virtual-Agent-into-Canvas-APP\/td-p\/448709#:~:text=As%20both%20PowerApps%20%28canvas%29%20and%20Virtual%20Agent%20both,a%20Power%20User%20to%20go%20through%20that%20route.\">PVA as an iFrame in Power Apps Canvas<\/a><\/li>\n\n\n\n<li>PVA &amp; PowerBI:\u00a0<a href=\"https:\/\/powervirtualagents.microsoft.com\/en-us\/blog\/custom-analytics-solution-for-power-virtual-agents\/\">Custom Analytics Solution with BI<\/a><\/li>\n\n\n\n<li>PVA &amp; Dataverse:\u00a0<a href=\"https:\/\/docs.microsoft.com\/en-us\/power-virtual-agents\/advanced-flow\">Call dataverse data via Power Automate<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"i-use-microsoft-teams-how-can-i-integrate\"><span style=\"color: #000000\">I use MICROSOFT TEAMS, how can I integrate?<\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Get started for free in Microsoft Teams at <a href=\"https:\/\/aka.ms\/PVAForTeams\">https:\/\/aka.ms\/PVAForTeams<\/a><\/li>\n\n\n\n<li>PVA in Teams:\u00a0<a href=\"https:\/\/docs.microsoft.com\/en-us\/power-virtual-agents\/teams\/fundamentals-what-is-power-virtual-agents-teams#:~:text=With%20Power%20Virtual%20Agents%20in%20Microsoft%20Teams%20you,it%20available%20to%20your%20team%20or%20entire%20organization\">Guidance<\/a> | <a href=\"https:\/\/www.youtube.com\/watch?v=G8C_YKdJves\">Mechanics Show<\/a><\/li>\n\n\n\n<li>PVA in Teams new features:\u00a0<a href=\"https:\/\/myignite.microsoft.com\/sessions\/142c6260-bea7-4d91-b690-f7bf503b788d?source=sessions\">Ignite Show<\/a><\/li>\n\n\n\n<li>PVA in Teams template:\u00a0<a href=\"https:\/\/powervirtualagents.microsoft.com\/en-us\/blog\/pva-employee-faq-bot-template\/\">Blog<\/a> | <a href=\"https:\/\/aka.ms\/PVAEmployeeFAQ\">Github<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"i-use-azure-how-can-i-integrate\"><span style=\"color: #000000\">I use AZURE, how can I integrate?<\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>PVA on Azure:\u00a0<a href=\"https:\/\/azure.microsoft.com\/en-us\/services\/developer-tools\/power-virtual-agents\/#overview\">\u00a0Homepage<\/a><\/li>\n\n\n\n<li>PVA &amp; Azure Bot Framework Composer (Included in your PVA subscription):\u00a0<a href=\"https:\/\/powervirtualagents.microsoft.com\/en-us\/blog\/power-virtual-agents-bot-framework-enabling-everyone-to-build-intelligent-chatbots\/\">Blog<\/a> | <a href=\"https:\/\/www.youtube.com\/watch?v=u1Sw1Vo7JFY\">Build a bot series<\/a> | <a href=\"https:\/\/docs.microsoft.com\/en-us\/composer\/pva\/overview-composer-pva\">Tech docs<\/a><\/li>\n\n\n\n<li>PVA &amp; QnA maker:\u00a0<a href=\"https:\/\/docs.microsoft.com\/en-us\/azure\/cognitive-services\/qnamaker\/tutorials\/integrate-with-power-virtual-assistant-fallback-topic\">Guidance<\/a><\/li>\n\n\n\n<li>PVA &amp; Azure Services:\u00a0<a href=\"https:\/\/docs.microsoft.com\/en-us\/azure\/bot-service\/skill-pva?view=azure-bot-service-4.0\">Calling as bot skills<\/a> | <a href=\"https:\/\/powervirtualagents.microsoft.com\/en-us\/blog\/use-power-virtual-agents-connector-to-build-power-automate-flows-for-your-bot\/#:~:text=The%20recommended%20way%20of%20creating%20Power%20Automate%20flows,Power%20Automate%20portal%20in%20a%20separate%20browser%20tab%3A\">Calling as Power Automate flow<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"i-use-dynamics-365-how-can-i-integrate\"><span style=\"color: #000000\">I use DYNAMICS 365, how can I integrate?<\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>PVA &amp; Dynamics 365 Customer Service chat bots:\u00a0<a href=\"https:\/\/cloudblogs.microsoft.com\/dynamics365\/bdm\/2020\/01\/06\/how-virtual-agents-transform-the-customer-experience\/\">Blog<\/a> |\u00a0<a href=\"https:\/\/docs.microsoft.com\/en-us\/dynamics365\/customer-service\/configure-bot-virtual-agent\">Guidance<\/a>\u00a0| <a href=\"https:\/\/docs.microsoft.com\/en-us\/power-virtual-agents\/advanced-hand-off\">Hand off to live agent<\/a><\/li>\n\n\n\n<li>PVA &amp; D365 Customer Service voice bots:\u00a0<a href=\"https:\/\/myignite.microsoft.com\/sessions\/e6954ac3-801c-4e3f-9466-ab80a8ce3674?source=sessions\">Ignite session<\/a>\u00a0|\u00a0<a href=\"https:\/\/docs.microsoft.com\/en-us\/dynamics365\/customer-service\/voice-channel-ivr-bots\">Guidance<\/a><\/li>\n\n\n\n<li>PVA &amp; D365 Sales: <a href=\"https:\/\/www.encorebusiness.com\/blog\/using-power-virtual-agents-in-dynamics-365-sales-video\/\">Encore&#8217;s example<\/a><\/li>\n\n\n\n<li>PVA &amp; D365 Finance and operations: <a href=\"https:\/\/www.youtube.com\/watch?v=VI5pcwgoCaE\">Techtalk<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"i-am-interested-in-centre-of-excellences-administration-and-governance\"><span style=\"color: #000000\">I am interested in CENTRE OF EXCELLENCES, ADMINISTRATION AND GOVERNANCE<\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Power Platform Adoption | <a href=\"https:\/\/adoption.microsoft.com\/powerplatform\/\">Webpage<\/a> |<a href=\"https:\/\/aka.ms\/powerplatformadoptionworkbook\"> Workbook<\/a>| <a href=\"https:\/\/aka.ms\/powerplatformguidance\">Best Practices<\/a> | <a href=\"https:\/\/aka.ms\/powercatadoptionmaturity\">Adoption Maturity Model<\/a><\/li>\n\n\n\n<li>Power Platform Centre of Excellence starter Kit | <a href=\"https:\/\/docs.microsoft.com\/en-us\/power-platform\/guidance\/coe\/starter-kit\">Guidance<\/a> | <a href=\"https:\/\/github.com\/microsoft\/powerapps-tools\/tree\/master\/Administration\/CoEStarterKit\">Github<\/a><\/li>\n\n\n\n<li>Power Platform Admin Centre | <a href=\"https:\/\/admin.powerplatform.microsoft.com\/environments\">Login<\/a><\/li>\n\n\n\n<li>Security and Governance | <a href=\"https:\/\/flow.microsoft.com\/en-us\/blog\/security-governance-strategy\/\">Blog<\/a><\/li>\n\n\n\n<li>Power Platform International Availability | <a href=\"https:\/\/docs.microsoft.com\/en-GB\/dynamics365\/get-started\/availability\">Guidance<\/a> | <a href=\"https:\/\/aka.ms\/dynamics_365_international_availability_deck\">PDF download<\/a><\/li>\n\n\n\n<li>Regional settings and data locations | <a href=\"https:\/\/docs.microsoft.com\/en-us\/power-virtual-agents\/data-location\">Guidance<\/a><\/li>\n\n\n\n<li>GDPR Compliance | <a href=\"https:\/\/docs.microsoft.com\/en-us\/power-virtual-agents\/gdpr-summary\">Guidance<\/a><\/li>\n\n\n\n<li>Environment strategy | <a href=\"https:\/\/powerapps.microsoft.com\/en-us\/blog\/establishing-an-environment-strategy-for-microsoft-power-platform\/\">Blog<\/a><\/li>\n\n\n\n<li>Governance considerations | <a href=\"https:\/\/docs.microsoft.com\/en-us\/power-platform\/admin\/governance-considerations\">Guidance<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"i-am-a-microsoft-partner\">I am a Microsoft PARTNER<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Power Virtual Agents in a day events:\u00a0\u00a0<a href=\"https:\/\/aka.ms\/xiad\/partnerevents\">Register here<\/a>\u00a0or email\u00a0<a href=\"mailto:xiadevents@microsoft.com\">xiadevents@microsoft.com<\/a>.<\/li>\n\n\n\n<li>Power Platform partner stories | <a href=\"https:\/\/powerplatformpartners.transform.microsoft.com\/partner-stories\">Here<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"show-me-customer-stories\"><span style=\"color: #000000\">Show me CUSTOMER STORIES<\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/customers.microsoft.com\/en-us\/story\/1372033753975924800-miami-dolphins-media-entertainment-power-virtual-agents\">The Miami Dolphins give fans the information they want when they want it with Power Virtual Agents<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/customers.microsoft.com\/en-us\/story\/1420523921755088954-ottawa-public-health-pva\">Fusion development teams and Power Virtual Agents enable rapid COVID-19 response at Ottawa Public Health<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/customers.microsoft.com\/en-us\/story\/hp-manufacturing-microsoft-ai\">HP uses artificial intelligence to transform its customer support experience<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/customers.microsoft.com\/en-us\/story\/759484-trugreen-partner-professional-services-power-virtual-agents\">TruGreen\u2019s new take on technology\u2014a catalyst for greener lawns and happier customers<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/customers.microsoft.com\/en-us\/story\/1439982459325639356-centrica\">International energy services &amp; solutions company maximises the returns from citizen development<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/customers.microsoft.com\/en-us\/story\/1400140165865025082-microsoft-improves-marketing-operations-efficiency-with-power-automate\">Microsoft improves marketing operations efficiency with Microsoft Power Platform<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/customers.microsoft.com\/en-us\/story\/1384221481722270344-virgin-atlantic-travel-transportation-microsoft-365\">Virgin Atlantic reaches new heights with innovations powered by the Microsoft Cloud<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/customers.microsoft.com\/en-us\/story\/842349-san-diego-workforce-partnership-nonprofit-power-virtual-agents\">Nonprofit digitally transforms to enable remote collaboration and respond to a community in crisis<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/customers.microsoft.com\/en-us\/story\/1368662777028700878-rotherham-nhs-foundation-trust-health-provider-teams\">Transforming healthcare delivery with virtual consultations on Microsoft Teams and Power Virtual Agents<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/customers.microsoft.com\/en-us\/story\/863555-obb-travel-and-transportation-power-virtual-agents\">\u00d6BB builds low code chatbot, delivers better customer service to travellers with Power Virtual Agents<\/a><\/li>\n<\/ul>\n\n\n\n<p>All public customer stories available <a href=\"https:\/\/customers.microsoft.com\/en-us\/search?sq=&amp;ff=story_product_categories%26%3EPower%20Virtual%20Agents&amp;p=0&amp;so=story_publish_date%20desc\">here<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"our-community\"><span style=\"color: #000000\">Our COMMUNITY<\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tomasz Poszytek\u00a0\u2013\u00a0<a href=\"https:\/\/www.youtube.com\/c\/TomaszPoszytek\">YouTube<\/a><\/li>\n\n\n\n<li>Lisa Crosbie\u00a0\u2013\u00a0<a href=\"https:\/\/www.youtube.com\/channel\/UCvxCGKv4WSq49LfNIfZEEtg\">YouTube<\/a><\/li>\n\n\n\n<li>Renato Romao\u00a0\u2013\u00a0<a href=\"https:\/\/www.youtube.com\/channel\/UC_b-3Oe2K99EGUqN61BhDIg\">YouTube<\/a><\/li>\n\n\n\n<li>Prashant Shukla\u00a0\u2013\u00a0<a href=\"https:\/\/www.youtube.com\/channel\/UCouX829X0GpnZLKY707DicQ\">YouTube<\/a><\/li>\n\n\n\n<li>Reza Dorrani\u00a0\u2013\u00a0<a href=\"https:\/\/www.youtube.com\/user\/rezadurrani28\">YouTube<\/a><\/li>\n\n\n\n<li>Kent Weare\u00a0\u2013\u00a0<a href=\"https:\/\/www.youtube.com\/channel\/UCX6IpQ63nP-LakW3TUpoxNw\">YouTube<\/a><\/li>\n\n\n\n<li>Matt Collins Jones\u00a0\u2013\u00a0<a href=\"https:\/\/www.youtube.com\/channel\/UCUfdlGBMO0T0JOJ-Bp_SVnA\">YouTube<\/a><\/li>\n\n\n\n<li>Dhruvin Shah\u00a0\u2013\u00a0<a href=\"https:\/\/www.youtube.com\/user\/dhruvin953798\">YouTube<\/a><\/li>\n\n\n\n<li>Eric Sauve\u00a0\u2013\u00a0<a href=\"https:\/\/www.youtube.com\/channel\/UCBEIW1Pzg2dAJD1YukaE2pw\">YouTube<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"i-need-some-help\"><span style=\"color: #000000\">I need some HELP<\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/powerusers.microsoft.com\/t5\/Power-Virtual-Agents-Community\/ct-p\/PVACommunity\">Join the Power Virtual Agents Community<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/docs.microsoft.com\/en-us\/power-virtual-agents\/fundamentals-what-is-power-virtual-agents\">View Documentation<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/powerusers.microsoft.com\/t5\/Bot-Sharing-Gallery\/bd-p\/pva_bot-sharing-gallery\">Bot Sharing Gallery<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/appsource.microsoft.com\/en-us\/marketplace\/apps?product=power-platform%3Bpower-virtual-agents&amp;page=1\">Partner Appsource<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/powervirtualagents.microsoft.com\/en-us\/blog\/\">View the blog<\/a><\/li>\n<\/ul>\n\n\n\n<p><span style=\"color: #000000\">We hope you find all of these resources useful! if you have any feedback on areas you would like to learn more, let us know by tweeting us @MSPowerVirtual.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>It\u2019s the new year! And for many of us, we like to set our goals on new things we would like to learn and try.<\/p>\n","protected":false},"author":64,"featured_media":266,"template":"","cs-content-type":[933],"cs-topic":[940],"coauthors":[685],"class_list":["post-1987","copilot","type-copilot","status-publish","has-post-thumbnail","hentry","cs-content-type-tips-and-guides","cs-topic-agentic-ai"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>New Year Resolution \u2013 Build powerful conversational bots! | Microsoft Copilot Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/new-years-resolution-build-powerful-conversational-bots\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New Year Resolution \u2013 Build powerful conversational bots! | Microsoft Copilot Blog\" \/>\n<meta property=\"og:description\" content=\"It\u2019s the new year! 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