{"id":2517,"date":"2023-03-16T07:55:39","date_gmt":"2023-03-16T14:55:39","guid":{"rendered":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/copilot-in-power-virtual-agents-next-generation-ai-assists-bot-building-with-natural-language\/"},"modified":"2025-06-30T06:00:14","modified_gmt":"2025-06-30T13:00:14","slug":"copilot-in-power-virtual-agents-next-generation-ai-assists-bot-building-with-natural-language","status":"publish","type":"copilot","link":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/copilot-in-power-virtual-agents-next-generation-ai-assists-bot-building-with-natural-language\/","title":{"rendered":"Copilot in Power Virtual Agents: Next-generation AI assists bot building with natural language"},"content":{"rendered":"<figure class=\"wp-block-image has-custom-border\"><img decoding=\"async\" src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2023\/03\/PVA_cropped.webp\" alt=\"banner image\" class=\"wp-image-2538 webp-format\" style=\"border-radius:0px\" data-orig-src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2023\/03\/PVA_cropped.webp\"><\/figure>\n\n\n\n<p>Today, we\u2019re unveiling a set of cutting-edge generative AI features within Microsoft Power Virtual Agents, designed to revolutionize the way bots are built using simple natural language prompts. This follows and builds upon our <strong><a href=\"https:\/\/aka.ms\/GPT-PP\">recent announcements<\/a><\/strong> of bots that can use generative AI to provide tenant-specific answers right out of the box. And the best part? You can <strong><a href=\"https:\/\/learn.microsoft.com\/power-virtual-agents\/nlu-authoring\">preview these exciting new developments<\/a><\/strong> right now.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"copilot-in-microsoft-power-virtual-agents\">Copilot in Microsoft Power Virtual Agents<\/h2>\n\n\n\n<p>Imagine simply describing what you would like your bot to do in natural language and having a complete conversational dialog appear\u2014ready to use in seconds\u2014without painstakingly having to build and curate dialogs step by step.<\/p>\n\n\n\n<p>That future is here. Introducing Copilot in Power Virtual Agents, a new feature that uses the latest generative AI capabilities to make this possible. An author can simply state: <em>\u201callow a user to start planning an event, collect user\u2019s email address and phone number, and let them choose the event type from wedding, corporate, and social event,\u201d<\/em>&nbsp;and a dialog to do so will be instantly created\u2014complete with trigger phrases, entities, variables, and appropriate branching. The author can then select part of the dialog and use additional natural language prompts to refine it\u2014or use the Power Virtual Agents intuitive graphical user interface to tweak it manually.<\/p>\n\n\n\n<p>The low-code user experience and Copilot assistant help make bot building accessible for everyone and makes creating conversations\u2014which is already a key strength of Power Virtual Agents\u2014easier than ever before.<\/p>\n\n\n\n<p><a href=\"https:\/\/youtu.be\/dh-LeowOV-E\"><strong>Watch it in action<\/strong><\/a> and <strong><a href=\"https:\/\/learn.microsoft.com\/power-virtual-agents\/nlu-authoring\">learn more<\/a><\/strong>:<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Introducing Copilot in Power Virtual Agents\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube-nocookie.com\/embed\/dh-LeowOV-E?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>Democratizing conversational AI has long been the mission of Power Virtual Agents. Creating bots in the industry has traditionally been a time-consuming process that could take months\u2014or even years. The Power Virtual Agents end-to-end software as a service (SaaS) experience and intuitive user interface already transformed this by making building dialog incredibly easily\u2014even for non-technical bot builders, shortening the development cycle to weeks. And now, with the new Copilot in Power Virtual Agents, bot building is simpler. Using natural language, anyone can create and iterate over topics in minutes.<\/p>\n\n\n<figure class=\"wp-block-image has-custom-border\"><img decoding=\"async\" src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2023\/03\/PVA-1.webp\" alt=\"Power Virtual Agents graphical interface showcasing the new Copilot experience where you can provide a name and description of the bot topic and Copilot will build it.\" class=\"wp-image-2537 webp-format\" style=\"border-radius:0px\" data-orig-src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2023\/03\/PVA-1.webp\"><\/figure>\n\n\n\n<p>Copilot in Power Virtual Agents can help:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Create entire topics from a simple description<\/strong>, including relevant trigger phrases, questions, entity, messages, variables, and other logic.<\/li>\n\n\n\n<li><strong>Add or update content in an existing topic<\/strong>, such as asking for additional questions to be added or updating existing nodes (example: providing message variations).<\/li>\n\n\n\n<li><strong>Summarize information collected from a user<\/strong> in an interactive, graphical Adaptive Card, with all the JSON for the card generated automatically.<\/li>\n\n\n\n<li><strong>Iterate over just part of a dialog<\/strong>\u2014select one or more nodes to scope your request to that specific part of the dialog.<\/li>\n<\/ul>\n\n\n\n<p>Here are just a few examples of natural language prompts you can use:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em>&#8220;Let a user check the status of a flight, accepting the flight number and date. For each question, add two message variations.&#8221;<\/em><\/li>\n\n\n\n<li><em>&#8220;Accept a user&#8217;s name, age, and date of birth, and then repeat their responses back to them.&#8221;<\/em><\/li>\n\n\n\n<li><em>&#8220;Create a support ticket, including a title, severity (high\/medium\/low), description, and an email address to send update notifications to. Summarize the information in an Adaptive Card.&#8221;<\/em><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"bot-building-transformed-with-generative-ai\">Bot building, transformed with generative AI<\/h2>\n\n\n\n<p>Taken together, the two generative AI features we have announced for Power Virtual Agents transform the traditional model of bot development.<\/p>\n\n\n\n<p>First, our new generative AI <strong><a href=\"https:\/\/aka.ms\/GPT-PP\">conversation boosters in Power Virtual Agents<\/a><\/strong> allow bots to chat over your company\u2019s information with just a URL.<strong>&nbsp;<\/strong>When a user query (<em>\u201chow do I upgrade my meter\u201d<\/em>) doesn\u2019t trigger a manually-created topic, Power Virtual Agents searches for relevant information over a knowledge source that you point it to (for example, your company\u2019s website, internal knowledge base (KB), intranet). The results are filtered and passed to Microsoft Azure OpenAI Service, which summarizes a response for the user. Bots can then instantly answer hundreds of user questions, out of the box, by chatting over the specified content.<\/p>\n\n\n\n<p>Here are some examples of bots answering company-specific questions, seconds after creation\u2014with no manual intervention.<\/p>\n\n\n<figure class=\"wp-block-image has-custom-border\"><img decoding=\"async\" src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2023\/03\/PVA-Chatbot-screenshot-for-blog-v3.webp\" alt=\"Shows three Power Virtual Agents bot responses that are using the new conversation booster capability. Universities, government agencies and national parks can provide instant responses just by connecting to the website URL. From left to right, &ldquo;what are your admissions requirements&rdquo;, &ldquo;tell me about premiums&rdquo;, &ldquo;can you help me plan a trip to Kalaupapa&rdquo;.\" class=\"wp-image-2532 webp-format\" style=\"border-radius:0px\" data-orig-src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2023\/03\/PVA-Chatbot-screenshot-for-blog-v3.webp\"><\/figure>\n\n\n\n<p>This addresses a set of long-standing challenges with bots:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bots historically need a lot of manual authoring to get started\u2014now they are useful out of the box with no manual dialog creation.<\/li>\n\n\n\n<li>Most bots only have a few manually authored topics and just escalate to humans when asked about anything else. Now, they can chat over the entire corpus provided, dramatically improving topic coverage and significantly improving both customer chat experience and support deflection.<\/li>\n\n\n\n<li>Bot content needed to be continually updated and kept in sync with the company website and other knowledge sources as information changed\u2014but now there is no separate bot-specific knowledge to maintain.<\/li>\n<\/ul>\n\n\n\n<p>When combined with the Power Virtual Agents end-to-end SaaS infrastructure, conversation boosters make it possible to sign up, point to a website, deploy to the Power Virtual Agents SaaS, and have a useful bot live in the channel of your choice within minutes. That bot can then be expanded easily with manually built dialogs as needed using the powerful Copilot capabilities discussed earlier.<\/p>\n\n\n\n<p>Want a customer bot that can chat over all the content on your website? An HR bot that can answer employee questions based on your internal HR site? Check out the videos for conversation boosters for both <strong><a href=\"https:\/\/youtu.be\/BwH1qPGM68Y\" target=\"_blank\" rel=\"noopener\">customer-facing bots<\/a><\/strong> and <u><strong><a href=\"https:\/\/youtu.be\/2xZHzbKmyJA\" target=\"_blank\" rel=\"noopener\">employee-facing scenarios<\/a><\/strong>,<\/u>&nbsp;and for our Copilot features, see the preceding sections. Then <strong><a href=\"https:\/\/aka.ms\/trypva\">try it out yourself<\/a><\/strong>&nbsp;today.<\/p>\n\n\n\n<p>You can read more about our next-generation AI announcement on\u00a0the Official Microsoft Blog. Happy bot building!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"availability\">Availability<\/h2>\n\n\n\n<p>Both features are currently available in the United States and English language. Note that these preview features are experimental, and accuracy and relevance cannot be guaranteed. These features use the Azure OpenAI Service, managed through the Power Virtual Agents SaaS experience.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"try-both-features-for-free-now\">Try both features for free now<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to <strong><span style=\"text-decoration: underline\"><a href=\"https:\/\/aka.ms\/tryPVA\">the Power Virtual Agents webpage<\/a><\/span><\/strong> and log in to your existing Power Virtual Agents account or sign up for a free trial.<\/li>\n\n\n\n<li>After you land in the product, click the \u2018Create\u2019 tab on the left navigation menu.<\/li>\n\n\n\n<li>Click the option to \u2018Try the unified canvas (preview)\u2019 to create a bot with the new GPT capabilities.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"responsible-ai\">Responsible AI<\/h2>\n\n\n\n<p>Microsoft is committed to creating <strong><a href=\"https:\/\/www.microsoft.com\/ai\/responsible-ai?rtc=2&amp;activetab=pivot1:primaryr6\" target=\"_blank\" rel=\"noopener\">responsible AI<\/a><\/strong> by design. Our work is guided by a core set of principles: fairness, reliability and safety, privacy and security, inclusiveness, transparency, and accountability. We are helping our customers use our AI products responsibly, sharing our learnings, and building trust-based partnerships. For these new services, we provide our customers with information about the intended uses, capabilities, and limitations of our AI platform service, so they have the knowledge necessary to make responsible deployment choices.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Today we\u2019re unveiling a set of cutting-edge generative AI features within Microsoft Power Virtual Agents, designed to revolutionize the way bots are built using simple natural language prompts. This follows and builds upon our recent announcements of bots that can use generative AI to provide tenant-specific answers right out of the box.<\/p>\n","protected":false},"author":37,"featured_media":2531,"template":"","cs-content-type":[935,934,933],"cs-topic":[940],"coauthors":[697],"class_list":["post-2517","copilot","type-copilot","status-publish","has-post-thumbnail","hentry","cs-content-type-monthly-updates","cs-content-type-news","cs-content-type-tips-and-guides","cs-topic-agentic-ai"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Copilot in Power Virtual Agents: Next-generation AI assists bot building with natural language | Microsoft Copilot Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/copilot-in-power-virtual-agents-next-generation-ai-assists-bot-building-with-natural-language\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Copilot in Power Virtual Agents: Next-generation AI assists bot building with natural language | Microsoft Copilot Blog\" \/>\n<meta property=\"og:description\" content=\"Today we\u2019re unveiling a set of cutting-edge generative AI features within Microsoft Power Virtual Agents, designed to revolutionize the way bots are built using simple natural language prompts. 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