{"id":2668,"date":"2023-05-23T07:55:23","date_gmt":"2023-05-23T14:55:23","guid":{"rendered":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/reinvent-your-ai-assistants-with-generative-answers-actions-and-more-in-microsoft-power-virtual-agents\/"},"modified":"2025-06-30T06:02:36","modified_gmt":"2025-06-30T13:02:36","slug":"reinvent-your-ai-assistants-with-generative-answers-actions-and-more-in-microsoft-power-virtual-agents","status":"publish","type":"copilot","link":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/reinvent-your-ai-assistants-with-generative-answers-actions-and-more-in-microsoft-power-virtual-agents\/","title":{"rendered":"Reinvent your AI assistants with generative answers, actions, and more in Microsoft Power Virtual Agents"},"content":{"rendered":"\n<p>This year at Microsoft Build 2023, we are announcing more generative AI features to preview in <a href=\"https:\/\/aka.ms\/TryPVA\">Microsoft Power Virtual Agents<\/a>. Together, these features disrupt the traditional model of bot development and transform how conversational experiences are built today.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-size: 1rem\">New Generative Actions capabilities\u2014Limited preview<\/span><\/li>\n\n\n\n<li>Generative Answers capabilities\u2014Public preview<\/li>\n\n\n\n<li>Copilot in Power Virtual Agents\u2014Generally available<\/li>\n\n\n\n<li>Unified bot building canvas\u2014Generally available<\/li>\n\n\n\n<li>Azure custom language model integration\u2014Public preview<\/li>\n\n\n\n<li>Instant generative bots for Microsoft Power Pages\u2014Public preview<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"the-new-era-of-generative-bot-building\">The new era of generative bot building<\/h2>\n\n\n\n<p>Bots typically do two things: provide users with answers (\u201c<em>How wide is this item?<\/em>\u201d) and complete actions by calling back-end APIs (\u201c<em>I\u2019d like to make a payment<\/em>\u201d). Traditionally, both sets of experiences were built using hand-built dialogs. Bot builders had to anticipate every question or action a user might request, and then craft dialogs to handle each.<\/p>\n\n\n\n<p>Now with generative AI and Power Virtual Agents, you simply point the bot to a knowledge source\u2014a website, an internal SharePoint, or documents\u2014and the bot uses generative answers to provide a rich multi-turn chat experience using the content.<\/p>\n\n\n\n<p>But what about actions? Now you can point your bot to a collection of your tenant APIs, and when a request comes in that requires calling an action, the bot uses the new generative actions engine to intelligently call the right APIs to complete their requests.<\/p>\n\n\n\n<p>Together, these two features transform the way bots are built today. Let\u2019s take a closer look at each.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"conversations-over-your-data-with-generative-answers\">Conversations over your data with generative answers<\/h2>\n\n\n\n<p>We first announced our <a href=\"https:\/\/cloudblogs.microsoft.com\/powerplatform\/2023\/03\/06\/build-solutions-faster-with-microsoft-power-platform-and-next-generation-ai\/\" target=\"_blank\" rel=\"noopener\">generative answers capabilities<\/a>\u2014which allow users to point to their public website and get answers from them\u2014back in March 2023. Now, at Microsoft Build, we\u2019re announcing the preview of the capability with numerous enhancements: You can now point to multiple knowledge sources\u2014external sites, documents, internal SharePoint sites, or a combination of these\u2014and promptly have rich, multi-turn conversations over that knowledge.<\/p>\n\n\n\n<p>You can configure settings, customize the way the bot responds\u2014and even build highly custom topics that can fetch data from your backend systems (for example, a billing or customer relationship management system)\u2014and pass them into our new generative answers node to enable conversations over custom data.<\/p>\n\n\n\n<p><img decoding=\"async\" src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2023\/05\/Picture3-1.png\" alt=\"Screenshot of the generative answers configuration and settings page with multiple sources.\"><br><em>Figure 1.\u00a0<span class=\"NormalTextRun SCXW160408654 BCX8\">Generative answers configuration and settings page with multiple data sources.<\/span><\/em><\/p>\n\n\n\n<p><br><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"608\" class=\"alignnone wp-image-2684 size-full\" src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2023\/05\/Picture1.png\" alt=\"Screenshot showing the generative answers node.\" srcset=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2023\/05\/Picture1.webp 1080w, https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2023\/05\/Picture1-300x169.webp 300w, https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2023\/05\/Picture1-1024x576.webp 1024w, https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2023\/05\/Picture1-768x432.webp 768w\" sizes=\"auto, (max-width: 1080px) 100vw, 1080px\" \/><br><em><span class=\"TrackedChange SCXW108634826 BCX8\"><span class=\"TextRun SCXW108634826 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW108634826 BCX8\">Figure 2. The new generative answers node within the canvas.<\/span><\/span><\/span><\/em><\/p>\n\n\n\n<p>What\u2019s more, if you have a <a href=\"https:\/\/azure.microsoft.com\/en-us\/products\/cognitive-services\/openai-service\/\" target=\"_blank\" rel=\"noopener\">Microsoft Azure OpenAI Service<\/a> instance for your company data, you can hook it up with Power Virtual Agents to use with a few clicks, allowing your bots full access to those capabilities.<\/p>\n\n\n\n<p><a href=\"https:\/\/aka.ms\/pvademo\" target=\"_blank\" rel=\"noopener\">Try out generative answers now<\/a> with a simple demo bot\u2014just enter your company website and start chatting instantly. If you like what you see, want to extend with more knowledge sources, or author custom dialogs\u2014you can sign up instantly for a free trial of Power Virtual Agents (for United States-based customers).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"turn-conversation-into-action-with-generative-actions\">Turn conversation into action with generative actions<\/h2>\n\n\n\n<p>Generative answers can help answer user questions, but when actions and APIs need to be called, builders traditionally hand-craft dialogs around each. But that approach is fragile and time-consuming since it\u2019s hard for a developer to anticipate every possible action a user might need to take.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"watch-this-video-to-see-it-in-action\">Watch this video to see it in action<\/h2>\n\n\n\n<div style=\"display: none;\" class=\"wp-block-msxcm-deprecated-red-tiger\">\n\t<\/div>\n\n\n\n<p>With our new generative actions capabilities\u2014now available in Limited Preview\u2014a bot maker can simply expose their tenant APIs, enterprise-specific Microsoft Power Automate flows, or other actions to the bot <span class=\"TextRun SCXW226570875 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW226570875 BCX8\">to use in conversation<\/span><\/span>.<\/p>\n\n\n\n<p>The bot understands the user\u2019s request, looks through its library of actions, and identifies the ones that can fulfill the request. It then self-assembles and chains them together\u2014and even generates questions for the user for any additional information it needs to complete the request.<\/p>\n\n\n\n<p><span class=\"NormalTextRun SCXW195607898 BCX8\">The author can even see the bot&#8217;s rationale, watch it evaluate and decide<\/span> <span class=\"NormalTextRun CommentStart SCXW195607898 BCX8\">which tools to chain together and what questions to ask\u2014in the full generative actions-tracing canvas.<\/span><\/p>\n\n\n\n<p><br><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"608\" class=\"alignnone size-full wp-image-2687\" src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2023\/05\/Picture2-1.png\" alt=\"Screenshot demonstrating how to test generative actions tracing and watch the chain log progress.\" srcset=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2023\/05\/Picture2-1.webp 1080w, https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2023\/05\/Picture2-1-300x169.webp 300w, https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2023\/05\/Picture2-1-1024x576.webp 1024w, https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2023\/05\/Picture2-1-768x432.webp 768w\" sizes=\"auto, (max-width: 1080px) 100vw, 1080px\" \/><br><em>Figure 3.\u00a0<span class=\"TextRun SCXW124950087 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW124950087 BCX8\">Test generative actions tracing and watch the chain log progress.<\/span>\u00a0<\/span><\/em><\/p>\n\n\n\n<p>Taken together, generative answers and actions help usher in a complete transformation of bot building by helping bot authors be more productive. Bot authors no longer need to build and curate hundreds of dialogs for every question a user may ask\u2014instead, they can just point the system to the right knowledge sources. There is no need to anticipate and hand-build dialogs for every possible common action that is needed\u2014just point to the right set of connectors for existing APIs and the bot will help you with the rest. Between answering user questions by chatting over proprietary company information to dynamically assembling APIs to take action and complete user requests, Power Virtual Agents and generative AI have changed bot building for the better\u2014saving bot authors&#8217; time so they can focus on what\u2019s most valuable for their organizations.<\/p>\n\n\n\n<p>Register your interest at&nbsp;<a href=\"https:\/\/aka.ms\/PVAPreviewSignUp\">https:\/\/aka.ms\/PVAPreviewSignUp<\/a> for the limited technology preview of generative action capabilities in Power Virtual Agents<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"power-virtual-agents-for-professional-developers-and-low-code-developers-alike\">Power Virtual Agents\u2014for professional developers and low-code developers alike<\/h2>\n\n\n\n<p>Even with the power of generative answers and actions, a bot maker may wish to supplement their bot with handcrafted dialogs\u2014say, for a set of business-critical topics. Power Virtual Agents allows professional developers and low-code users to work together in the same experience to make this easy to do with the <a href=\"https:\/\/powervirtualagents.microsoft.com\/en-us\/blog\/now-in-public-preview-power-virtual-agents-new-advanced-authoring-canvas\/\" target=\"_blank\" rel=\"noopener\">new advanced authoring canvas<\/a>.<\/p>\n\n\n\n<p>Low-code users can use the powerful graphical experience to build dialogs, use Microsoft Power Fx to manipulate data, build rich conversations with interactive adaptive cards, images, and videos, and create bots with Power Virtual Agents\u2019 built-in universal large language models that require no custom model training. <a href=\"https:\/\/powervirtualagents.microsoft.com\/en-us\/blog\/copilot-in-power-virtual-agents-next-generation-ai-assists-bot-building-with-natural-language\/\" target=\"_blank\" rel=\"noopener\">Copilot in Power Virtual Agents<\/a> allows users to get started quickly\u2014type in a sentence or two in natural language and a full multi-turn dialog will be created for you. You can even publish your bot to other low-code solutions including <a href=\"https:\/\/powerapps.microsoft.com\/en-us\/blog\/announcing-a-next-generation-ai-copilot-in-microsoft-power-apps-that-will-transform-low-code-development\/\" target=\"_blank\" rel=\"noopener\">Microsoft Power Apps<\/a> and <a href=\"https:\/\/aka.ms\/Pages-Build23\" target=\"_blank\" rel=\"noopener\">Microsoft Power Pages<\/a>.<\/p>\n\n\n\n<p>Developers can now use all the capabilities of Azure Bot Framework natively in Power Virtual Agents\u2014including a built-in code side-by-side editor, adding APIs or actions to the bot, trapping and triggering events, and manipulating data and variables\u2014and even <a href=\"https:\/\/aka.ms\/PVAupgrade\" target=\"_blank\" rel=\"noopener\">connect to Azure Cognitive Services (Preview)<\/a> to create custom natural language models and more.<\/p>\n\n\n\n<p>And low-code users and professional developers can collaborate in the same studio with our rich multi-authoring tools to build and maintain bots and add sophisticated actions.<\/p>\n\n\n\n<p><a href=\"https:\/\/aka.ms\/Build23-PVASumVid\" target=\"_blank\" rel=\"noopener\"><strong>Watch this video overview<\/strong><\/a> to see the full arc of modern bot building in action. And get your bot up and chatting with <a href=\"https:\/\/aka.ms\/TryPVA\">Power Virtual Agents<\/a>\u2014generally available <strong>today<\/strong>.<\/p>\n\n\n\n<p>Happy bot building!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This year at Microsoft Build 2023, we are announcing more generative AI features to preview in Microsoft Power Virtual Agents. Together, these features disrupt the traditional model of bot development and transform how conversational experiences are built today.<\/p>\n","protected":false},"author":37,"featured_media":2679,"template":"","cs-content-type":[933],"cs-topic":[940],"coauthors":[697],"class_list":["post-2668","copilot","type-copilot","status-publish","has-post-thumbnail","hentry","cs-content-type-tips-and-guides","cs-topic-agentic-ai"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reinvent your AI assistants with generative answers, actions, and more in Microsoft Power Virtual Agents | Microsoft Copilot Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/reinvent-your-ai-assistants-with-generative-answers-actions-and-more-in-microsoft-power-virtual-agents\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reinvent your AI assistants with generative answers, actions, and more in Microsoft Power Virtual Agents | Microsoft Copilot Blog\" \/>\n<meta property=\"og:description\" content=\"This year at Microsoft Build 2023, we are announcing more generative AI features to preview in Microsoft Power Virtual Agents. Together, these features disrupt the traditional model of bot development and transform how conversational experiences are built today.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/reinvent-your-ai-assistants-with-generative-answers-actions-and-more-in-microsoft-power-virtual-agents\/\" \/>\n<meta property=\"og:site_name\" content=\"Microsoft Copilot Blog\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-30T13:02:36+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2023\/05\/OFC16_Millie_Jack_006.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" 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