{"id":3032,"date":"2020-03-09T15:13:28","date_gmt":"2020-03-09T22:13:28","guid":{"rendered":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/view-export-and-manage-retention-time-of-your-bot-conversation-transcripts\/"},"modified":"2025-06-30T02:35:45","modified_gmt":"2025-06-30T09:35:45","slug":"view-export-and-manage-retention-time-of-your-bot-conversation-transcripts","status":"publish","type":"copilot","link":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/view-export-and-manage-retention-time-of-your-bot-conversation-transcripts\/","title":{"rendered":"View, export, and manage retention time of your bot conversation transcripts"},"content":{"rendered":"\n<p>We\u2019re thrilled to announce a new capability that enables you to view and export your Power Virtual Agents conversation transcripts from the Power Apps portal.<\/p>\n\n\n\n<p>Today you can <a href=\"https:\/\/docs.microsoft.com\/en-us\/power-virtual-agents\/analytics-sessions#download-session-transcript-information-from-the-power-virtual-agents-portal\" target=\"_blank\" rel=\"noopener\">analyze session information<\/a> by downloading the past 30 days sessions from the Power Virtual Agents portal. However, customers want to view and export their bot&#8217;s conversation transcripts&nbsp;(a.k.a., sessions) beyond 30 days.<\/p>\n\n\n\n<p>With this feature, you will be able to do the following from the Power Apps portal:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>View bot\u2019s conversation transcripts<\/li>\n\n\n\n<li>Export bot\u2019s conversation transcripts<\/li>\n\n\n\n<li>Manage how long to keep the transcripts<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"view-bot-s-conversation-transcripts\">View bot\u2019s conversation transcripts<\/h2>\n\n\n\n<p>Go to <a href=\"https:\/\/www.powerapps.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.powerapps.com<\/a> and sign in with your credentials.<\/p>\n\n\n<figure class=\"wp-block-image has-custom-border\"><img decoding=\"async\" src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2020\/03\/Powerapps-Home-page-1024x536.webp\" alt=\"Microsoft screenshot\" class=\"wp-image-430 webp-format\" style=\"border-radius:0px\" data-orig-src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2020\/03\/Powerapps-Home-page.webp\"><\/figure>\n\n\n\n<p>Choose your bot\u2019s environment using the environment picker (top right).<\/p>\n\n\n<figure class=\"wp-block-image has-custom-border\"><img decoding=\"async\" src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2020\/02\/PowerAppsHomePageView-1024x333.webp\" alt=\"Power Apps screenshot\" class=\"wp-image-419 webp-format\" style=\"border-radius:0px\" data-orig-src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2020\/02\/PowerAppsHomePageView.webp\"><\/figure>\n\n\n\n<p>In the side navigation pane, expand the <strong>Data<\/strong> node and select <strong>Entities<\/strong>. On the top right, expand <strong>Default<\/strong>&nbsp;and select <strong>All<\/strong>.<\/p>\n\n\n<figure class=\"wp-block-image has-custom-border\"><img decoding=\"async\" src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2020\/02\/PowerAppsDataEntitiesView-1024x271.webp\" alt=\"Data tab screenshot\" class=\"wp-image-418 webp-format\" style=\"border-radius:0px\" data-orig-src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2020\/02\/PowerAppsDataEntitiesView.webp\"><\/figure>\n\n\n\n<p>Type&nbsp;<strong>Conversation<\/strong>&nbsp;in the Search textbox on the top right. Select&nbsp;<strong>ConversationTranscript<\/strong> under Entities.<\/p>\n\n\n<figure class=\"wp-block-image has-custom-border\"><img decoding=\"async\" src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2020\/02\/PowerAppsDataEntitiesViewTranscripts-1024x271.webp\" alt=\"Entities tab screenshot\" class=\"wp-image-420 webp-format\" style=\"border-radius:0px\" data-orig-src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2020\/02\/PowerAppsDataEntitiesViewTranscripts.webp\"><\/figure>\n\n\n\n<p>Select&nbsp;<strong>Data<\/strong> tab. Expand <strong>Active conversation transcripts<\/strong>&nbsp;on top right and select <strong>All fields<\/strong>.<\/p>\n\n\n<figure class=\"wp-block-image has-custom-border\"><img decoding=\"async\" src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2020\/02\/PowerAppsDataEntitiesViewTranscriptsAllFields-1024x275.webp\" alt=\"Entities data tab screenshot\" class=\"wp-image-421 webp-format\" style=\"border-radius:0px\" data-orig-src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2020\/02\/PowerAppsDataEntitiesViewTranscriptsAllFields.webp\"><\/figure>\n\n\n\n<p>View the bot\u2019s conversation transcripts.<\/p>\n\n\n<figure class=\"wp-block-image has-custom-border\"><img decoding=\"async\" src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2020\/02\/PowerAppsDataEntitiesViewTranscriptsWithAllFields-1024x272.webp\" alt=\"ConversationTranscript tab screenshot\" class=\"wp-image-422 webp-format\" style=\"border-radius:0px\" data-orig-src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2020\/02\/PowerAppsDataEntitiesViewTranscriptsWithAllFields.webp\"><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"export-bot-s-conversation-transcripts\">Export bot\u2019s conversation transcripts<\/h2>\n\n\n\n<p>Go to <a href=\"https:\/\/www.powerapps.com\" target=\"_blank\" rel=\"noopener\">https:\/\/www.powerapps.com<\/a> &nbsp;and sign in with your credentials. After signing in, you are redirected to the Power Apps portal. Choose your bot\u2019s environment using the environment picker (top right).<\/p>\n\n\n<figure class=\"wp-block-image has-custom-border\"><img decoding=\"async\" src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2020\/02\/PowerAppsHomePage3-1024x330.webp\" alt=\"Home tab screenshot\" class=\"wp-image-378 webp-format\" style=\"border-radius:0px\" data-orig-src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2020\/02\/PowerAppsHomePage3.webp\"><\/figure>\n\n\n\n<p>In the side navigation pane, expand the <strong>Data<\/strong> node. Select <strong>Entities<\/strong> and select <strong>Export data<\/strong>.<\/p>\n\n\n<figure class=\"wp-block-image has-custom-border\"><img decoding=\"async\" src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2020\/02\/PowerAppsDataEntitiesExport-1024x426.webp\" alt=\"Export Data tab screenshot\" class=\"wp-image-381 webp-format\" style=\"border-radius:0px\" data-orig-src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2020\/02\/PowerAppsDataEntitiesExport.webp\"><\/figure>\n\n\n\n<p>On the Export data screen, select <strong>ConversationTranscript<\/strong> from the entity list. Select <strong>Export data<\/strong> at the top. Your data will take a couple of minutes to be compiled for export.<\/p>\n\n\n<figure class=\"wp-block-image has-custom-border\"><img decoding=\"async\" src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2020\/02\/PowerAppsConversationTranscriptExport-1024x448.webp\" alt=\"Entities export data tab screenshot\" class=\"wp-image-382 webp-format\" style=\"border-radius:0px\" data-orig-src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2020\/02\/PowerAppsConversationTranscriptExport.webp\"><\/figure>\n\n\n\n<p>Select <strong>Download exported data<\/strong> to download the content.<\/p>\n\n\n<figure class=\"wp-block-image has-custom-border\"><img decoding=\"async\" src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2020\/02\/PowerAppsDownload1-1024x296.webp\" alt=\"Download tab screenshot\" class=\"wp-image-386 webp-format\" style=\"border-radius:0px\" data-orig-src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2020\/02\/PowerAppsDownload1.webp\"><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"manage-how-long-to-keep-bot-s-conversation-transcripts\">Manage how long to keep bot\u2019s conversation transcripts<\/h2>\n\n\n\n<p>By default, a pre-configured bulk delete job will remove all conversation transcripts older than a month. To retain the transcripts for longer, you need to disable the existing system job and create a new job.<\/p>\n\n\n\n<p>In the<a href=\"https:\/\/www.powerapps.com\/\" target=\"_blank\" rel=\"noopener\"> https:\/\/www.powerapps.com<\/a>, click on the <b>Settings cog<\/b> (top-right menu) and click on <strong>Advanced settings<\/strong>.<\/p>\n\n\n<figure class=\"wp-block-image has-custom-border\"><img decoding=\"async\" src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2020\/02\/PowerAppsCogAdvSetting-1024x322.webp\" alt=\"Build business apps screenshot\" class=\"wp-image-389 webp-format\" style=\"border-radius:0px\" data-orig-src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2020\/02\/PowerAppsCogAdvSetting.webp\"><\/figure>\n\n\n\n<p>After clicking on <strong>Advanced settings<\/strong>, you are redirected to the Dynamics 365 portal.<\/p>\n\n\n<figure class=\"wp-block-image has-custom-border\"><img decoding=\"async\" src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2020\/02\/Dynamics365portal-1-1024x254.webp\" alt=\"Advanced settings screenshot\" class=\"wp-image-391 webp-format\" style=\"border-radius:0px\" data-orig-src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2020\/02\/Dynamics365portal-1.webp\"><\/figure>\n\n\n\n<p>On the <strong>Settings<\/strong> menu, select <strong>Data Management<\/strong>.<\/p>\n\n\n<figure class=\"wp-block-image has-custom-border\"><img decoding=\"async\" src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2020\/02\/Dynamics365SettingDataModel-1024x338.webp\" alt=\"Data Management tab screenshot\" class=\"wp-image-392 webp-format\" style=\"border-radius:0px\" data-orig-src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2020\/02\/Dynamics365SettingDataModel.webp\"><\/figure>\n\n\n\n<p>On the <strong>Data Management<\/strong> screen, select <strong>Bulk Record Deletion<\/strong>.<\/p>\n\n\n<figure class=\"wp-block-image has-custom-border\"><img decoding=\"async\" src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2020\/03\/1_Dynamics365BulkRecordDeletion.webp\" alt=\"Bulk record deletion screenshot\" class=\"wp-image-545 webp-format\" style=\"border-radius:0px\" data-orig-src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2020\/03\/1_Dynamics365BulkRecordDeletion.webp\"><\/figure>\n\n\n\n<p>On the <strong>Bulk Record Deletion<\/strong> screen, expand the <strong>View<\/strong> dropdown and select <strong>Recurring Bulk Deletion System Jobs<\/strong>.<\/p>\n\n\n<figure class=\"wp-block-image has-custom-border\"><img decoding=\"async\" src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2020\/03\/2_Dynamics365RecuringBulkDeletionSystemJobs-2.webp\" alt=\"Recurring Bulk Deletion System Jobs\" class=\"wp-image-549 webp-format\" style=\"border-radius:0px\" data-orig-src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2020\/03\/2_Dynamics365RecuringBulkDeletionSystemJobs-2.webp\"><\/figure>\n\n\n\n<p>Select the pre-configured bulk delete job called <strong>Bulk Delete Conversation Transcript Records Older Than 1 Month<\/strong>.<\/p>\n\n\n<figure class=\"wp-block-image has-custom-border\"><img decoding=\"async\" src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2020\/03\/3_Dynamics365portalBulkDeleteJobScreen.webp\" alt=\"Bulk delete Conversation screenshot\" class=\"wp-image-551 webp-format\" style=\"border-radius:0px\" data-orig-src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2020\/03\/3_Dynamics365portalBulkDeleteJobScreen.webp\"><\/figure>\n\n\n\n<p>In the <strong>More Actions<\/strong> dropdown, click on <strong>Cancel<\/strong>&nbsp;to disable future bulk deletion using this job.<\/p>\n\n\n<figure class=\"wp-block-image has-custom-border\"><img decoding=\"async\" src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2020\/03\/4_Dynamics365CancelBulkRecordDeletion-1.webp\" alt=\"More Actions screenshot\" class=\"wp-image-553 webp-format\" style=\"border-radius:0px\" data-orig-src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2020\/03\/4_Dynamics365CancelBulkRecordDeletion-1.webp\"><\/figure>\n\n\n\n<p>Create a new bulk record delete job by clicking on <strong>New<\/strong> and enter the following data.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Set <strong>ConversationStartTime<\/strong> as <strong>Older Than X Months<\/strong>\u00a0to\u00a0<strong>12<\/strong>.\u00a0This will keep the transcripts for 12 months.<\/li>\n\n\n\n<li>Set <strong>SchemaType<\/strong>\u00a0as <strong>Equals<\/strong>\u00a0to\u00a0<strong>powervirtualagents.<\/strong><\/li>\n<\/ul>\n\n\n<figure class=\"wp-block-image has-custom-border\"><img decoding=\"async\" src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2020\/03\/sessions-schema-1.webp\" alt=\"Define Search Criteria screenshot\" class=\"wp-image-2249 webp-format\" style=\"border-radius:0px\" data-orig-src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2020\/03\/sessions-schema-1.webp\"><\/figure>\n\n\n\n<p>Enter a <strong>Name<\/strong> and change the <strong>Run this job after every<\/strong> to 1 day.<\/p>\n\n\n<figure class=\"wp-block-image has-custom-border\"><img decoding=\"async\" src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2020\/03\/sessions-run-job-1024x758.webp\" alt=\"Select Options screenshot\" class=\"wp-image-544 webp-format\" style=\"border-radius:0px\" data-orig-src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2020\/03\/sessions-run-job.webp\"><\/figure>\n\n\n\n<p>The bulk delete job is created to delete your bot\u2019s conversation transcripts older than 12 months.<\/p>\n\n\n<figure class=\"wp-block-image has-custom-border\"><img decoding=\"async\" src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2020\/03\/5_Dynamics365NewBulkDeleteJobCreated.webp\" alt=\"List deletion screenshot\" class=\"wp-image-554 webp-format\" style=\"border-radius:0px\" data-orig-src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2020\/03\/5_Dynamics365NewBulkDeleteJobCreated.webp\"><\/figure>\n\n\n\n<p>We\u2019d love to hear your feedback. Please visit our community forum at <a href=\"https:\/\/aka.ms\/PowerVirtualAgentsForum\" target=\"_blank\" rel=\"noopener\">https:\/\/aka.ms\/PowerVirtualAgentsForum<\/a> and share your feedback.<\/p>\n\n\n\n<p>And submit your idea requests at <a href=\"https:\/\/aka.ms\/PowerVirtualAgentsIdeas\" target=\"_blank\" rel=\"noopener\">https:\/\/aka.ms\/PowerVirtualAgentsIdeas<\/a>.<\/p>\n\n\n\n<p>Thanks!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Power Virtual Agents now enables you to view and export your bot&#8217;s conversation transcripts beyond 30 days by managing transcript retention time.<\/p>\n","protected":false},"author":44,"featured_media":411,"template":"","cs-content-type":[937,935,934,933],"cs-topic":[939,940,942],"coauthors":[681],"class_list":["post-3032","copilot","type-copilot","status-publish","has-post-thumbnail","hentry","cs-content-type-feature-releases","cs-content-type-monthly-updates","cs-content-type-news","cs-content-type-tips-and-guides","cs-topic-agent-governance","cs-topic-agentic-ai","cs-topic-product-integrations"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>View, export, and manage retention time of your bot conversation transcripts | Microsoft Copilot Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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