{"id":5698,"date":"2025-08-19T08:18:00","date_gmt":"2025-08-19T15:18:00","guid":{"rendered":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/?post_type=copilot&#038;p=5698"},"modified":"2025-12-18T15:27:23","modified_gmt":"2025-12-18T23:27:23","slug":"introducing-request-for-information-in-copilot-studio-agent-flows","status":"publish","type":"copilot","link":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/introducing-request-for-information-in-copilot-studio-agent-flows\/","title":{"rendered":"Introducing request for information in Copilot Studio agent flows"},"content":{"rendered":"\n<p>Human expertise remains irreplaceable in many business processes. From insurance claim assessments to legal document reviews, no matter how helpful automation is \u2013 human oversight is often still necessary. That&#8217;s why we&#8217;re excited to announce the preview of <strong>request for information (RFI) in Microsoft Copilot Studio<\/strong>, a powerful new capability that bridges the gap between automated efficiency and human insight. This helps your workflows maintain the highest quality while moving at the speed of business.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"what-is-request-for-information-in-copilot-studio\">What is request for information in Copilot Studio?<\/h2>\n\n\n\n<p>Request for information is a new human-in-the-loop action built into Copilot Studio <a href=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/introducing-agent-flows-transforming-automation-with-ai-first-workflows\/\">agent flows<\/a>. This capability enables automated workflows to pause execution and collect input from designated human reviewers. When your automated business process encounters a decision point requiring human expertise, input, or review, the RFI action sends a structured request to the right people via email. Subsequently, it collects their responses and seamlessly integrates that input back into the workflow automation.<\/p>\n\n\n\n<p>Unlike approvals with yes\/no decisions only, RFI in Copilot Studio offers flexibility and dynamic functionality. You can request specific inputs with different data types, including text, numbers, dates, email addresses, and yes\/no responses. Furthermore, you can customize each input with placeholder text, dropdown options, or multi-select capabilities to ensure you get exactly the information your workflow needs.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-does-request-for-information-work-in-agent-flows\">How does request for information work in agent flows?<\/h2>\n\n\n\n<p>Request for information integrates directly into your Copilot Studio agent flows. Here\u2019s how it works:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Configure your request<\/strong> \u2013 First, define the title, message, and assignees for your information request, along with the specific inputs you need from human reviewers.<\/li>\n<\/ul>\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2025\/07\/image-7.webp\" alt=\"A screenshot showing configurable fields in the request for information action\" class=\"wp-image-5707 webp-format\" style=\"width:542px;height:auto\" data-orig-src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2025\/07\/image-7.webp\"><figcaption class=\"wp-element-caption\">Configurable fields in the Request for information action<\/figcaption><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Collect responses<\/strong> \u2013 Next, the workflow pauses while designated humans receive an email request and provide the required information through an intuitive form interface.<\/li>\n<\/ul>\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2025\/07\/image-3-808x1024.webp\" alt=\"A screenshot of a sample request that is sent to human reviewer in Outlook\" class=\"wp-image-5701 webp-format\" style=\"width:573px;height:auto\" srcset=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2025\/07\/image-3-808x1024.webp 808w, https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2025\/07\/image-3-237x300.webp 237w, https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2025\/07\/image-3-768x974.webp 768w, https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2025\/07\/image-3.webp 817w\" sizes=\"(max-width: 808px) 100vw, 808px\" data-orig-src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2025\/07\/image-3-808x1024.webp\"><figcaption class=\"wp-element-caption\">Sample request that is sent to human reviewer in Outlook<\/figcaption><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Continue processing<\/strong> \u2013 Finally, once responses are submitted, the workflow resumes automatically, making the human input available as parameters for subsequent actions.<\/li>\n<\/ul>\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2025\/07\/image-4.webp\" alt=\"A screenshot showing request for information parameters that can be used in subsequent actions of the agent flow\" class=\"wp-image-5702 webp-format\" style=\"width:603px;height:auto\" data-orig-src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2025\/07\/image-4.webp\"><figcaption class=\"wp-element-caption\">Request for information parameters that can be used in subsequent actions of the agent flow<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"request-for-information-use-cases\">Request for information use cases<\/h2>\n\n\n\n<p>Here&#8217;s how RFI transforms real business workflow scenarios:<\/p>\n\n\n\n<p><strong>Financial services compliance automation:<\/strong> During loan applications, workflows can pause to collect additional verification documents from compliance officers. This includes income verification or regulatory approvals, helping to ensure thorough review without manual process monitoring.<\/p>\n\n\n\n<p><strong>Insurance claims processing workflow:<\/strong> When automated claim review identifies missing documentation, RFI can request specific details from field adjusters or assessors &#8211; for example, damage assessments, repair estimates, or links to photo evidence &#8211; before continuing with automated claim processing.<\/p>\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2025\/07\/image-6.webp\" alt=\"A screenshot showing a request for information action that seeks input from an assessor\" class=\"wp-image-5705 webp-format\" style=\"width:536px;height:auto\" data-orig-src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2025\/07\/image-6.webp\"><figcaption class=\"wp-element-caption\">Request for information action that seeks input from an assessor<\/figcaption><\/figure>\n\n\n\n<p><strong>Legal document review workflow:<\/strong> Contract approval workflows can request specific input from legal counsel on complex clauses or compliance requirements that need professional judgment. This helps to maintain both efficiency and legal rigor.<\/p>\n\n\n\n<p>The beauty of RFI in Copilot Studio lies in its workflow flexibility. You can combine multiple input types, assign requests to multiple reviewers (with first-response processing), and configure fields as optional or required based on your specific business automation needs.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"key-benefits-of-request-for-information-feature\">Key benefits of request for information feature<\/h2>\n\n\n\n<p><strong>Enhanced workflow quality control:<\/strong> By incorporating human oversight at critical decision points, you help ensure that automated processes maintain high accuracy and appropriate judgment for complex or sensitive business cases.<\/p>\n\n\n\n<p><strong>Reduced manual workflow monitoring:<\/strong> Instead of constant supervision, you can strategically pause automated workflows only when human input is genuinely needed. This reduces overall manual oversight requirements.<\/p>\n\n\n\n<p><strong>Improved business decision making:<\/strong> Human reviewers provide context-aware insights and handle edge cases that may be challenging for automated systems alone in your Copilot Studio workflows.<\/p>\n\n\n\n<p><strong>Scalable workflow review process:<\/strong> Multiple assignees can be designated for requests, providing more coverage and redundancy while maintaining efficient response times in your automation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"getting-started\">Getting started<\/h2>\n\n\n\n<p>Request for information is available exclusively in Copilot Studio agent flows. This gives you the power to seamlessly blend human expertise with automated workflow efficiency.<\/p>\n\n\n\n<p>To get started with RFI in your workflow automation:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Familiarize yourself with RFI capabilities in our <a href=\"https:\/\/learn.microsoft.com\/en-us\/microsoft-copilot-studio\/flows-request-for-information\">comprehensive Copilot Studio documentation<\/a><\/li>\n\n\n\n<li>Open your agent flow in Copilot Studio and add the &#8220;Request for information&#8221; action from the Human in the loop connector<\/li>\n\n\n\n<li>Configure your workflow request by defining the title, message, assignees, and required input fields for your automation<\/li>\n\n\n\n<li>Deploy confidently, knowing RFI integrates seamlessly with your existing Copilot Studio agent flow actions<\/li>\n<\/ol>\n\n\n\n<p>We have one question for you:<em> What human expertise will you strategically incorporate into your automated workflows<\/em>?<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"helpful-resources\">Helpful Resources<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/learn.microsoft.com\/en-us\/microsoft-copilot-studio\/flows-request-for-information\">Request for information documentation<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/introducing-agent-flows-transforming-automation-with-ai-first-workflows\/\">Agent flows introduction<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"tell-us-about-your-experience\">Tell us about your experience<\/h2>\n\n\n\n<p>Have you tried request for information in your Copilot Studio workflows? We&#8217;d love to hear about your automation experience through the feedback tools in Copilot Studio or by contacting us directly. Your insights help us continue improving intelligent workflow automation capabilities that truly serve your business needs.<\/p>\n\n\n\n<p>Ready to transform your workflow automation? Start incorporating request for information into your Copilot Studio agent flows today and discover the power of strategic human-AI collaboration.<\/p>\n\n\n\n<aside class=\"cta-block cta-block--align-left cta-block--has-image wp-block-msx-cta\" data-bi-an=\"CTA Block\">\n\t<div class=\"cta-block__content\">\n\t\t\t\t\t<div class=\"cta-block__image-container\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2020\/05\/SUR25-COMMR-Laptop-13inch-Snapdragon-Platinum-Conf-02-1024x683.jpg\" class=\"cta-block__image\" alt=\"A woman sitting at a table using a laptop\" srcset=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2020\/05\/SUR25-COMMR-Laptop-13inch-Snapdragon-Platinum-Conf-02-1024x683.jpg 1024w, https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2020\/05\/SUR25-COMMR-Laptop-13inch-Snapdragon-Platinum-Conf-02-300x200.jpg 300w, https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2020\/05\/SUR25-COMMR-Laptop-13inch-Snapdragon-Platinum-Conf-02-768x512.jpg 768w, https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2020\/05\/SUR25-COMMR-Laptop-13inch-Snapdragon-Platinum-Conf-02-1536x1025.jpg 1536w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t<\/div>\n\t\t\n\t\t<div class=\"cta-block__body\">\n\t\t\t<h2 class=\"cta-block__headline\">Microsoft Copilot Studio<\/h2>\n\t\t\t<p class=\"cta-block__text\">Transform business processes across your organization.<\/p>\n\t\t\t\t\t\t\t<div class=\"cta-block__actions\">\n\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/microsoft-copilot-studio\"\n\t\t\t\t\t\tclass=\"btn cta-block__link btn-light\"\n\t\t\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\tTry it free\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/aside>\n","protected":false},"excerpt":{"rendered":"<p>For automated workflows that still need human oversight, we&#8217;ve launched a powerful new capability that bridges the gap between agent-led efficiency and human insight.<\/p>\n","protected":false},"author":108,"featured_media":5705,"template":"","cs-content-type":[937,934],"cs-topic":[940,946,942],"coauthors":[896],"class_list":["post-5698","copilot","type-copilot","status-publish","has-post-thumbnail","hentry","cs-content-type-feature-releases","cs-content-type-news","cs-topic-agentic-ai","cs-topic-ai-tool-integrations-product-integrations","cs-topic-product-integrations"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Introducing request for information in Copilot Studio agent flows | Microsoft Copilot 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