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Microsoft Teams for your frontline workforce

Transform the frontline workforce by unifying your organization’s communications and business processes onto one secure platform.

Three mobile displays of a Dashboard in Teams, an issue report being created and a Home Feed in Viva Engage.

Forrester Consulting study finds a 345 percent ROI over three years with Microsoft Teams for frontline workers1

Read the study

Transform your entire workforce

About 78 percent of leaders said that equipping frontline workers with technology is key to success.2

  • Flexibility Purpose Knowledge
    Three frontline workers standing proudly.

    Teams can empower your frontline for the future of work

    Provide frontline workers with tools that give them flexibility, a sense of purpose, and the right knowledge to improve business outcomes.

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    Give workers flexibility to focus on what matters

    Help frontline workers spend more time on crucial processes and customer interactions, and less time on manual tasks and schedule conflicts.

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    Help people embrace your company mission

    Create brand ambassadors and operation champions by recognizing great work and empowering your frontline with tools to align them to company goals.

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    Provide the right knowledge at the right time

    Exceed business expectations by making it easy to onboard new employees, share insights, and collect great ideas on the ground.

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  • Unify all workforce communication on one platform Centralize access to key resources and tools Orchestrate effective corporate communications
    Three mobile displays of an urgent chat in Teams, the walkie talkie being used in Teams and a dashboard for Shifts in Teams.

    Facilitate frontline workforce communication and connection

    Connect deskless workers with the right people, tools, and knowledge to get their job done.

    Two mobile displays of conversations and posts in Teams.

    Create a single platform for teamwork

    Enable your teams to share rich information and communicate effectively with tools like messaging, emails, calls, file sharing, and channels.

    A mobile display of a dashboard showing shift information, tasks, resources and top news for an employee.

    Surface information at employees' fingertips

    Meet your people where they are with a company-branded app to access company news, tools, and resources.

    A desktop display of a file being shared from SharePoint to Yammer and a mobile display of a dashboard.

    Ensure important communications reach the frontline

    Enable leadership to communicate to the frontline with targeted announcements relevant for specific frontline locations, departments, or roles.

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  • Automate business processes Connect to line-of-business apps and industry devices Enhance shift and task management Gain operational visibility for real-time insights
    A mobile display of an incident response chat in Teams with an incident being shared between team members.

    Consolidate frontline operations and processes

    Automate task and service processes with digital workflows that connect to systems of record and create a unified platform for your workforce.

    Three mobile displays of an issue report being created in Teams, that issue report being shared in a Teams chat and updates on that issue report.

    Streamline processes with customizable or configurable apps

    Solve unique business challenges with configurable, out-of-the-box apps or easily customizable apps that digitize manual and fragmented processes.

    Two displays of a dashboard in Viva Connections and a list of available apps such as Approvals, Shifts, Walkie Talkie, Tasks, Updates, Virtual Appointments and Time clock.

    Provide one platform for your frontline apps

    Add or integrate the services your frontline workers use most into one location for easy access.

    Three mobile displays showing details for a specific task, a list of tasks assigned to a user and shift details for a user.

    Streamline shift and task management

    Empower workers to manage their time and tasks with self-service tools.

    A Fragrance Sales Performance review in Teams.

    Obtain critical insights from the frontline

    Help the frontline make informed decisions with self-service analytics while giving corporate a holistic view of frontline performance.

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  • Build communities and create dialogue Accelerate onboarding and upskilling Support inclusion and wellbeing
    Three mobile displays of a list of retail trainings in Viva Learning, badges in a community and a home feed in Viva Engage.

    Use social, intranet, learning, and wellbeing features

    Empower frontline workers to build new skills and engage in an inclusive company culture.

    A mobile display of a user’s communities in Viva Engage.

    Facilitate dialogue across leadership and the frontline

    Spark meaningful discussions across the entire workforce with tools to foster an open dialogue and give frontline workers tools to express themselves.

    A mobile display of a catalog search in Viva Learning and a desktop display of different trainings in Viva Learning.

    Simplify training, onboarding, and continuous upskilling

    Keep employees up to date on required training while empowering them to discover content that helps them learn new skills.

    A mobile display of praise being sent over a Teams chat and a desktop display of the homepage in Viva Insights.

    Facilitate expression, recognition, and accessibility

    Increase morale among frontline teams and employees by encouraging peer recognition, supporting wellbeing, and providing tools for self-expression.

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  • Simplify deployment and manage at scale Secure identities, endpoints, and apps Defend against threats across your organization Mitigate compliance and privacy risks

    Help protect your workforce

    Keep your business safer with built-in security and compliance across identities, email, apps, and endpoints.

    Three mobile displays showing the secure sign in process for Office.

    Simplify user experience and scale deployment

    Help frontline workers stay productive with fast sign-in and secure access to relevant resources.

    Four mobile devices showing how to sign in and out of a shared device securely.

    Help secure identities and access

    Centralize visibility and control of your frontline workers, devices, and apps by enforcing remote access policies.

    A dashboard in Microsoft 365 Defender showing active actions, threats and more.

    Help prevent and detect attacks across your organization

    Detect and respond to attacks across identities, emails, apps, and endpoints, and control the use of shadow IT by restricting compromised users.

    An alert showing a threat for data loss being highlighted in the Microsoft 365 admin center.

    Protect and govern data to stay in compliance

    Classify, protect, and prevent sharing of sensitive content wherever it lives—in messages, emails, files, apps, or devices.

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See how organizations are empowering frontline workers with Teams

Boots Opticians

Boots Opticians uses Microsoft Teams to keep frontline workforce seeing 20/20 for improved customer care.

Read the story
The outside of a Boots store.

Milton Keynes University Hospital

“With this caliber of endpoint management technology, anything is possible. If someone in the security community or a National Health Service peer comes to me with a complex question, I tell them to check out Microsoft Intune.”

Ibrar Mahmood: Cyber Security Manager, Milton Keynes University Hospital

Read the story
Two medical professionals in a hospital wearing PPE looking at a tablet

Get Microsoft Teams today

Your frontline workforce is essential to your business. Invest in them with simple, intuitive solutions from Teams and Microsoft 365.

See products and pricing

Microsoft 365 F1

Originally starting from $2.25 now starting from $2.25

$2.25 $2.25

user/month

(Annual commitment)

Learn more

  • Lay the foundation for secure communication.

  • Microsoft Teams

  • SharePoint, Yammer, Viva Connections, Viva Engage, and Viva Learning

  • OneDrive

  • Mobile and web versions of Microsoft 365 apps4

Microsoft 365 F3

Originally starting from $8.00 now starting from $8.00

$8.00 $8.00

user/month

(Annual commitment)

Learn more

  • Drive secure frontline operational efficiency.

    Everything in Microsoft 365 F1, plus:

  • Power Apps

  • Power Automate

  • Outlook, web access only

  • Enhanced security, compliance, identity, and management

  • Windows

Office 365 F3

Originally starting from $4.00 now starting from $4.00

$4.00 $4.00

user/month

(Annual subscription—auto renews)3

  • Unify communication on one platform.

  • Microsoft Teams

  • SharePoint, Yammer, Viva Connections, Viva Engage, and Viva Learning

  • Microsoft Power Platform

  • Outlook, web access only

See more details

Resources

Unlock a new future for frontline workers

New data shows that now is the time to empower frontline workers with the right digital tools.

Read the blog
A coffee shop employee using a pen and tablet.

Explore product innovations

Check out the new technology innovations and partnerships that power the way the frontline work.

Learn about product updates
WorkLab Live

Rethink hybrid for frontline

Learn how hybrid work is different for frontline workers and how to set them up for success.

Watch WorkLab Live
A person wearing a mask breaking out of a mold and using a mobile phone.

Redefine your frontline

Learn why leaders should redefine how they view and value frontline workers in a new world of work.

Explore the findings
An employee wearing an apron and a mask looking down at a mobile phone.

Envision frontline worker solutions

Discover guidance, best practices, and resources to implement simple, intuitive, and secure solutions.

Learn more
Two coworkers in a car wearing safety vests and hardhats looking at a tablet.

Browse training resources

Check out videos and step-by-step guidance on how to use Shifts, Tasks, Walkie talkie, and other apps and features.

Learn more

Get started with Microsoft Teams today

Sign up for free Download the app
  • [1] The Total Economic Impact™ Of Microsoft Teams For Frontline Workers: Cost Savings And Business Benefits Enabled By Using Teams for Frontline Workers. A Forrester Total Economic Impact™ Study Commissioned by Microsoft, July 2022.
  • [2] The Physical, Virtual Future of Retail: A Better In-Store Experience for Connected Consumers. A Harvard Business Review Analytic Services briefing paper.
  • [3] After your paid subscription begins, cancellation policies vary based on your status as a new customer, product, and domain selections on Microsoft. Learn how to cancel your Microsoft 365 subscription, and cancel it anytime in the Microsoft 365 admin center. When a subscription is canceled, all associated data will be deleted. Learn more about data retention, deletion, and destruction in Microsoft 365.
  • [4] Microsoft 365 mobile app limited to devices with integrated screens 10.9” diagonally or less.

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