Save costs and drive efficiency with next-generation AI on the frontline.
Microsoft Teams for your frontline workforce
Unify your organization’s communications and business processes for frontline workers onto one secure platform.
The Total Economic Impact™ Of Microsoft Teams 1
Transform your entire workforce
About 78% of leaders said that equipping frontline workers with technology is key to success.2
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Empower your frontline for the future of work with Teams
Provide frontline workers with tools that give them flexibility, a sense of purpose, and the right knowledge to improve business outcomes.
Video containerGive workers flexibility to focus on what matters
Help frontline workers spend more time on crucial processes and customer interactions, and less time on manual tasks and schedule conflicts.
Video containerHelp people embrace your company mission
Create brand ambassadors and operation champions by recognizing great work and empowering your frontline with tools to align them to company goals.
Back to tabsVideo containerProvide the right knowledge at the right time
Exceed business expectations by making it easy to onboard new employees, share insights, and collect great ideas on the ground.
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Facilitate frontline workforce communication and connection
Connect deskless workers with the right people, tools, and knowledge to get their job done.
Centralize access to key resources and tools
Provide agile teams with streamlined access to what frontline workers need, like company news, apps, and resources in a single, branded destination.
Create a single platform for teamwork
Enable your teams to share rich information and communicate effectively with tools like messaging, emails, calls, file sharing, channels, push- to- talk communication.
Back to tabsEnsure important communications reach the frontline
Enable leadership to communicate to the frontline with targeted announcements relevant for specific frontline locations, departments, or roles.
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Digitize frontline operations and processes
Automate tasks and industry processes, schedule shifts with digital workflows, and create a simple, easy-to-use unified platform for your workforce.
Streamline processes with customizable or configurable apps
Solve business challenges with configurable, out-of-the-box apps or easily customizable apps that digitize manual and fragmented processes.
Empower workers with flexible scheduling
Enable frontline workers to self-serve with a shifts marketplace that allows them to swap shifts, request time off, and clock in and out.
Provide one platform for your frontline apps
Add or integrate the services your frontline workers use most into one location for easy access.
Back to tabsGet critical insights from the frontline
Help the frontline make informed decisions with self-service analytics while giving leadership teams a holistic view of frontline performance.
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Use social, intranet, learning, and wellbeing features
Empower frontline workers to engage in company culture and acquire new skills to increase employee retention and create a sense of belonging.
Facilitate dialogue across leadership and the frontline
Spark meaningful connections across the entire workforce with tools that foster an open dialogue and help frontline workers express themselves.
Simplify training, onboarding, and continuous learning
Allow frontline managers to meet team or role-specific training and onboarding needs with curated collections of learning content.
Back to tabsPromote expression, recognition, and accessibility
Increase morale among frontline teams and employees by encouraging peer recognition, supporting wellbeing, and providing tools for self-expression.
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Help protect your workforce
Protect your business with built-in security and compliance across identities, emails, apps, and endpoints.
Help secure identities and access
Centralize visibility and control of your frontline workers, devices, and apps by enforcing remote access policies.
Easily deploy frontline solutions at scale
Deploy seamlessly and create consistent and personalized end user experiences, whether through out-of-the-box experiences or by customizing to your business needs.
Help prevent and detect attacks across your organization
Detect and respond to attacks like phishing and ransomware across identities, emails, apps, and endpoints, as well as control the use of shadow IT by quickly restricting compromised users with a unified solution.
Back to tabsProtect and govern data to stay in compliance
Classify, protect, and prevent sharing of sensitive content wherever it lives—in messages, emails, files, apps, or devices.
Our frontline devices partners
See how organizations are empowering frontline workers with Teams
Boots Opticians
Boots Opticians uses Microsoft Teams to keep frontline workforce seeing 20/20 for improved customer care.
L’Oréal
"Beauty advisors are the people in the organization who know our consumers best. The fact that they can use Teams to exchange their insights among their colleagues and with headquarters is a big win."
Cyril Chapuy: President of L’Oréal Luxe, L’Oréal
Get Microsoft Teams today
Your frontline workforce is essential to your business. Invest in them with simple, intuitive solutions from Teams and Microsoft 365.
Microsoft 365 F1
Originally starting from $2.25 now starting from $2.25
$2.25 $2.25
user/month
(Annual commitment)
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Lay the foundation for secure communication.
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Microsoft Teams
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SharePoint, Microsoft Viva Engage, Viva Connections, and Viva Learning
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OneDrive
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Mobile and web versions of Microsoft 365 apps3
Microsoft 365 F3
Originally starting from $8.00 now starting from $8.00
$8.00 $8.00
user/month
(Annual commitment)
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Drive secure frontline operational efficiency.
Everything in Microsoft 365 F1, plus:
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Power Apps
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Power Automate
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Outlook, web access only
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Enhanced security, compliance, identity, and management
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Windows
Resources
Unlock a new future for frontline workers
New data shows that now is the time to empower frontline workers with the right digital tools.
The future of frontline work
Prepare your frontline workforce for the era of AI with helpful Microsoft solutions.
Learn how to deploy your frontline
Help your frontline workers onboard, start their day, and focus on what matters most in their role.
Redefine your frontline
Learn why leaders should redefine how they view and value frontline workers in a new world of work.
Envision frontline worker solutions
Discover guidance, best practices, and resources to implement simple, intuitive, and secure solutions.
Browse training resources
Check out videos and step-by-step guidance on how to use Shifts, Tasks, Walkie talkie, and other apps and features.
Get started with Microsoft Teams today
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Education
- [1] The Total Economic Impact™ Of Microsoft Teams: Cost Savings And Business Benefits Enabled By Teams As A Unified Platform For Communication And Collaboration. A Forrester Total Economic Impact™ Study Commissioned by Microsoft, April 2023.
- [2] The Physical, Virtual Future of Retail: A Better In-Store Experience for Connected Consumers. A Harvard Business Review Analytic Services briefing paper, February 2018.
- [3] Microsoft 365 mobile app limited to devices with integrated screens 10.9” diagonally or less.
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