A collage of images of people using Microsoft Teams and icons from Microsoft Teams. Three people smiling and the taskbar from a call in Teams. Three people smiling and the taskbar from a call in Teams.

Simplified communication and collaboration

Save time, reduce costs, and improve business performance by bringing together calling, chat, and meetings—all in one app that empowers teams with a collaborative and context-rich experience.

Enterprise-grade communication

Help administrators keep your organization connected with Microsoft Teams calling solutions. Get an experience that’s simple to manage and highly reliable, with a financially backed service level agreement (SLA) of 99.99 percent.

Mobile-first experiences

As the only native telephony solution for Microsoft Teams, Teams Phone delivers simple and innovative calling to help you be productive anywhere and work across a range of devices to suit your needs.

Microsoft is a recognized Leader in UCaaS


Microsoft is positioned as highest for “Ability to Execute” and furthest for “Completeness of Vision” in the 2022 Gartner® Magic Quadrant™ for Unified Communications as a Service, Worldwide.1

Learn how Microsoft helped customers achieve more efficient and effective communication, lower costs, and help IT teams save time in the Forrester study: The Total Economic Impact™ of Microsoft Teams Calling Solutions.2

According to new research by GigaOm, Microsoft has the highest average score for voice quality—with network and server uptime at par with competitors—and offers competitive service level agreements with generous service credits.3

Simplified, enterprise-grade calling in Microsoft Teams

Overview
Guided Tour

Guided Tour Home

Basic call control

Connect with your team, customers, and partners with voice and video calls from a Teams chat, the Calls app, or the public switched telephone network (PSTN).

Make and answer calls

Make one-on-one or group calls directly from a chat or use the dial pad to call a phone number.

Merge calls

Bring someone else into your one-on-one or group call with the merge function.

Transfer and ring back

Transfer a call to a colleague and select ring back if there’s no answer.

Transfer calls between devices

Whether on the go or at a desk, at home or in the office, transfer calls from one device to another while on a call.

Access your voicemail

Access, listen to, and review your voicemails using playback controls, voicemail summary, and transcripts.

Transcribe your calls

Transcribe calls no matter where you are. Focus on what’s being said, knowing you’ll be able to go back to the recording and transcription afterwards.

Call on the go with Apple Carplay

Join calls and meetings using your vehicle’s built-in controls or hands-free with Siri.

Advanced call control

Meet the needs of your evolving business with modern phone capabilities.

Auto attendant

Let people call your organization and navigate a menu system to speak to the right department, call queue, person, or an operator.

Call queues

Route callers to people in your organization who can help with a particular issue or question.

Voice-enabled channels

Collaborate and share information within the channel while taking calls in the call queue.

Screen pop

Automatically display information via web browser window when an incoming call is answered by a call queue agent.

PSTN calling

Make phone calls using PSTN connectivity options combined with the Teams Phone system.

Operator Connect

Manage your PSTN calling and session border controllers (SBCs) with participating operators in the Microsoft Operator Connect program.

Teams Phone Mobile

Seamlessly integrate your users' mobile identities with Teams. Assign a single number and implement a solution that works across network and devices.

Direct Routing

Connect your SBCs to Phone System to use your own PSTN operator.

Microsoft Teams Calling Plans

Take advantage of this all-in-the-cloud solution with Microsoft as your PSTN operator.

Contact center

Support customer interaction work streams, using Teams as the hub for internal and external customer connections.

Microsoft Digital Contact Center Platform

Quickly set up phone systems for agents to assist customers on a scalable platform built, owned, and operated by Microsoft.

Contact center partner integrations

Use your existing contact center solution together with Teams Phone for a more connected contact center experience.

Devices

Experience instant, high-quality audio and video communication everywhere you work with seamless transitions across devices.

Desk phones and Teams displays

Make and receive calls from devices certified for use with Teams, including intuitive screens and controls to enhance the Teams calling experience.

Headsets

Choose from a variety of headsets certified for Teams—wired, Bluetooth, over the ear, or on the ear—to suit every preference or need.

Speakerphones

Connect with USB- or Bluetooth-enabled speakerphone options to easily scale audio based on the room size and number of meeting participants.

{"sites":[{"pages":[{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":"answer calls","id":"answer-calls","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE55QWp?ver=cefe","imageAlt":"A call being answered in Teams.","imageHeight":729,"imageWidth":1299,"itemIndex":2,"name":"Make and answer calls","videoHref":"","content":"<p>Make one-on-one or group calls directly from a chat or use the dial pad to call a phone number.</p>\n","isLogo2x":false,"links":[{"ariaLabel":"Learn more about how to make and receive calls in Microsoft Teams.","href":"https://go.microsoft.com/fwlink/p/?LinkID=2208500&clcid=0x409&culture=en-us&country=US","openInNewTab":true,"title":"Learn more","preferredStyle":"LightWeightCtaButton"}],"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Make and answer calls"},{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":"Merge calls","id":"merge-calls","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE5c7tB?ver=6b0e","imageAlt":"Calls being merged in Teams.","imageHeight":729,"imageWidth":1299,"itemIndex":3,"name":"Merge calls","videoHref":"","content":"<p>Bring someone else into your one-on-one or group call with the merge function.</p>\n","isLogo2x":false,"links":[{"ariaLabel":"Learn more about how to merge calls in Microsoft Teams on YouTube.","href":"https://go.microsoft.com/fwlink/p/?LinkID=2207710&clcid=0x409&culture=en-us&country=US","openInNewTab":true,"title":"Learn more","preferredStyle":"LightWeightCtaButton"}],"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Merge calls"},{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":"Transfer and ring back","id":"Transfer and ring back","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE5ca94?ver=f325","imageAlt":"Suggestions for where to transfer a call being displayed in Teams.","imageHeight":729,"imageWidth":1299,"itemIndex":4,"name":"Transfer and ring back","videoHref":"","content":"<p>Transfer a call to a colleague and select <strong>ring back</strong> if there’s no answer.</p>\n","isLogo2x":false,"links":[{"ariaLabel":"Learn more about how to set-up Call Forwarding in Microsoft Teams.","href":"https://go.microsoft.com/fwlink/p/?LinkID=2207709&clcid=0x409&culture=en-us&country=US","openInNewTab":true,"title":"Learn more","preferredStyle":"LightWeightCtaButton"}],"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Transfer and ring back"},{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":"Transfer calls between devices","id":"Transfer calls between devices","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE55QWy?ver=e871","imageAlt":"Two options displayed in Teams to either add a new device to a Teams meeting or transfer a Teams meeting to this device.","imageHeight":729,"imageWidth":1299,"itemIndex":5,"name":"Transfer calls between devices","videoHref":"","content":"<p>Whether on the go or at a desk, at home or in the office, transfer calls from one device to another while on a call.</p>\n","isLogo2x":false,"links":[{"ariaLabel":"Learn more about how to transfer a call to another device in Microsoft Teams on YouTube.","href":"https://go.microsoft.com/fwlink/p/?LinkID=2208102&clcid=0x409&culture=en-us&country=US","openInNewTab":true,"title":"Learn more","preferredStyle":"LightWeightCtaButton"}],"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Transfer calls between devices"},{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":"Access your voicemail","id":"Access your voicemail","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE55H0c?ver=b289","imageAlt":"Phone history and a voicemail being viewed in Teams.","imageHeight":729,"imageWidth":1299,"itemIndex":6,"name":"Access your voicemail","videoHref":"","content":"<p>Access, listen to, and review your voicemails using playback controls, voicemail summary, and transcripts.</p>\n","isLogo2x":false,"links":[{"ariaLabel":"Learn more about how to configure and access your voicemail in Microsoft Teams.","href":"https://go.microsoft.com/fwlink/p/?LinkID=2207711&clcid=0x409&culture=en-us&country=US","openInNewTab":true,"title":"Learn more","preferredStyle":"LightWeightCtaButton"}],"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Access your voicemail"},{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":"Transcribe your calls","id":"Transcribe your calls","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE5cslD?ver=b644","imageAlt":"A transcript of a past call being viewed in Teams.","imageHeight":729,"imageWidth":1299,"itemIndex":7,"name":"Transcribe your calls","videoHref":"","content":"<p>Transcribe calls no matter where you are. Focus on what’s being said, knowing you’ll be able to go back to the recording and transcription afterwards.</p>\n","isLogo2x":false,"links":[{"ariaLabel":"Learn more about how to transcribe your 1:1 PSTN calls in Microsoft Teams.","href":"https://go.microsoft.com/fwlink/p/?LinkID=2207712&clcid=0x409&culture=en-us&country=US","openInNewTab":true,"title":"Learn more","preferredStyle":"LightWeightCtaButton"}],"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Transcribe your calls"},{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":"Make and answer calls","id":"Make and answer calls","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE55H0j?ver=71b4","imageAlt":"The Apple CarPlay view of a call in progress on Teams.","imageHeight":729,"imageWidth":1299,"itemIndex":8,"name":"Call on the go with Apple Carplay","videoHref":"","content":"<p>Join calls and meetings using your vehicle’s built-in controls or hands-free with Siri.</p>\n","isLogo2x":false,"links":[{"ariaLabel":"Learn more about making Teams calls on the go with Apple CarPlay.","href":"https://go.microsoft.com/fwlink/p/?LinkID=2207713&clcid=0x409&culture=en-us&country=US","openInNewTab":true,"title":"Learn more","preferredStyle":"LightWeightCtaButton"}],"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Call on the go with Apple Carplay"}],"arialabel":"Basic call control","id":"basic-call-control","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE5chXP?ver=5886","imageAlt":"The Call tab in Teams showing ongoing calls, other delegates, history and more.","imageHeight":729,"imageWidth":1299,"itemIndex":1,"name":"Basic call control","videoHref":"","content":"<p>Connect with your team, customers, and partners with voice and video calls from a Teams chat, the Calls app, or the public switched telephone network (PSTN).</p>\n","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Basic call control"},{"pages":[{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":"Auto attendant","id":"Auto attendant","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE55H0p?ver=11bf","imageAlt":"The process to create a call queue in Teams.","imageHeight":729,"imageWidth":1299,"itemIndex":10,"name":"Auto attendant","videoHref":"","content":"<p>Let people call your organization and navigate a menu system to speak to the right department, call queue, person, or an operator.</p>\n","isLogo2x":false,"links":[{"ariaLabel":"Learn more about setting up an auto attendant in Teams.","href":"https://go.microsoft.com/fwlink/p/?LinkID=2208103&clcid=0x409&culture=en-us&country=US","openInNewTab":true,"title":"Learn more","preferredStyle":"LightWeightCtaButton"}],"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Auto attendant"},{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":"Call queues","id":"Call queues","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE55QWB?ver=d722","imageAlt":"The process to create a call queue in Teams.","imageHeight":729,"imageWidth":1299,"itemIndex":11,"name":"Call queues","videoHref":"","content":"<p>Route callers to people in your organization who can help with a particular issue or question.</p>\n","isLogo2x":false,"links":[{"ariaLabel":"Learn more about creating a phone system call queue.","href":"https://go.microsoft.com/fwlink/p/?LinkID=2208104&clcid=0x409&culture=en-us&country=US","openInNewTab":true,"title":"Learn more","preferredStyle":"LightWeightCtaButton"}],"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Call queues"},{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":"Voice-enabled channels","id":"Voice-enabled channels","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE55OYq?ver=2687","imageAlt":"The display showing how to add a voice-enabled channel in Teams.","imageHeight":729,"imageWidth":1299,"itemIndex":12,"name":"Voice-enabled channels","videoHref":"","content":"<p>Collaborate and share information within the channel while taking calls in the call queue.</p>\n","isLogo2x":false,"links":[{"ariaLabel":"Learn more about voice-enabled channels.","href":"https://go.microsoft.com/fwlink/p/?LinkID=2207609&clcid=0x409&culture=en-us&country=US","openInNewTab":true,"title":"Learn more","preferredStyle":"LightWeightCtaButton"}],"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Voice-enabled channels"},{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":"CRM Integration","id":"CRM Integration","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE583aC?ver=3a91","imageAlt":"Side-by-side windows of a customer call in Teams and their customer records.","imageHeight":729,"imageWidth":1299,"itemIndex":13,"name":"Screen pop","videoHref":"","content":"<p>Automatically display information via web browser window when an incoming call is answered by a call queue agent.</p>\n","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Screen pop"}],"arialabel":"Advanced call control","id":"advanced-call-control","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE55H0m?ver=cd2d","imageAlt":"Call group information being displayed in Teams.","imageHeight":729,"imageWidth":1299,"itemIndex":9,"name":"Advanced call control","videoHref":"","content":"<p>Meet the needs of your evolving business with modern phone capabilities.</p>\n","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Advanced call control"},{"pages":[{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":"Operator Connect","id":"Operator Connect","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE59u9T?ver=7e14","imageAlt":"A world map with pins on North America, Europe, Africa, Asia and Australia.","imageHeight":729,"imageWidth":1299,"itemIndex":15,"name":"Operator Connect","videoHref":"","content":"<p>Manage your PSTN calling and session border controllers (SBCs) with participating operators in the Microsoft Operator Connect program.</p>\n","isLogo2x":false,"links":[{"ariaLabel":"Learn more about Operator Connect.","href":"https://go.microsoft.com/fwlink/p/?LinkID=2184390&clcid=0x409&culture=en-us&country=US","openInNewTab":true,"title":"Learn more","preferredStyle":"LightWeightCtaButton"}],"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Operator Connect"},{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":"Operator Connect Mobile","id":"Operator Connect Mobile","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE58TvZ?ver=e26d","imageAlt":"[noalt]","imageHeight":729,"imageWidth":1299,"itemIndex":16,"name":"Teams Phone Mobile","videoHref":"","content":"<p>Seamlessly integrate your users' mobile identities with Teams. Assign a single number and implement a solution that works across network and devices.</p>\n","isLogo2x":false,"links":[{"ariaLabel":"Learn more about Operator Connect Mobile.","href":"https://go.microsoft.com/fwlink/p/?LinkID=2211732&clcid=0x409&culture=en-us&country=US","openInNewTab":true,"title":"Learn more","preferredStyle":"LightWeightCtaButton"}],"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Teams Phone Mobile"},{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":"Direct Routing","id":"Direct Routing","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE56CZ1?ver=668f","imageAlt":"A map with pins placed all over the world.","imageHeight":729,"imageWidth":1338,"itemIndex":17,"name":"Direct Routing","videoHref":"","content":"<p>Connect your SBCs to Phone System to use your own PSTN operator.</p>\n","isLogo2x":false,"links":[{"ariaLabel":"Learn more about direct routing.","href":"https://go.microsoft.com/fwlink/p/?LinkID=2184012&clcid=0x409&culture=en-us&country=US","openInNewTab":true,"title":"Learn more","preferredStyle":"LightWeightCtaButton"}],"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Direct Routing"},{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":"Microsoft Teams Calling Plan","id":"Microsoft Teams Calling Plan","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE59MiT?ver=42ad","imageAlt":"A world map with pins on North America, South America, Europe, Asia, Africa and Australia.","imageHeight":729,"imageWidth":1299,"itemIndex":18,"name":"Microsoft Teams Calling Plans","videoHref":"","content":"<p>Take advantage of this all-in-the-cloud solution with Microsoft as your PSTN operator.</p>\n","isLogo2x":false,"links":[{"ariaLabel":"Learn more about Microsoft Teams Calling Plans.","href":"https://go.microsoft.com/fwlink/p/?LinkID=2183550&clcid=0x409&culture=en-us&country=US","openInNewTab":true,"title":"Learn more","preferredStyle":"LightWeightCtaButton"}],"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Microsoft Teams Calling Plans"}],"arialabel":"PSTN calling","id":"PSTN-calling","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE55OYt?ver=f164","imageAlt":"A list of a user’s ongoing and historical calls in Teams.","imageHeight":729,"imageWidth":1299,"itemIndex":14,"name":"PSTN calling","videoHref":"","content":"<p>Make phone calls using PSTN connectivity options combined with the Teams Phone system.</p>\n","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"PSTN calling"},{"pages":[{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":"Microsoft Digital Contact Center Platform","id":"Microsoft Digital Contact Center Platform","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE56sEh?ver=9100","imageAlt":"A person wearing a headset working at their desk with a laptop connected to two monitors and a keyboard.","imageHeight":729,"imageWidth":1338,"itemIndex":20,"name":"Microsoft Digital Contact Center Platform","videoHref":"","content":"<p>Quickly set up phone systems for agents to assist customers on a scalable platform built, owned, and operated by Microsoft.</p>\n","isLogo2x":false,"links":[{"ariaLabel":"Learn more about Microsoft Digital Contact Center Platform.","href":"https://www.microsoft.com/en-us/microsoft-cloud/contact-center","openInNewTab":false,"title":"Learn more","preferredStyle":"LightWeightCtaButton"}],"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Microsoft Digital Contact Center Platform"},{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":"Contact center partner integrations","id":"Contact center partner integrations","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE56FxD?ver=2791","imageAlt":"A person sitting at their desk wearing a headset participating in a Teams video call being displayed on one screen and looking at data on another.","imageHeight":729,"imageWidth":1338,"itemIndex":21,"name":"Contact center partner integrations","videoHref":"","content":"<p>Use your existing contact center solution together with Teams Phone for a more connected contact center experience.</p>\n","isLogo2x":false,"links":[{"ariaLabel":"Learn more about contact center integrations for Microsoft Teams.","href":"https://go.microsoft.com/fwlink/p/?LinkID=2181045&clcid=0x409&culture=en-us&country=US","openInNewTab":true,"title":"Learn more","preferredStyle":"LightWeightCtaButton"}],"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Contact center partner integrations"}],"arialabel":"Contact center","id":"contact-center","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE55OYB?ver=1911","imageAlt":"Five people in a meeting room participating in a Teams video call being displayed on a wall while a presentation is being displayed on a large screen.","imageHeight":729,"imageWidth":1299,"itemIndex":19,"name":"Contact center","videoHref":"","content":"<p>Support customer interaction work streams, using Teams as the hub for internal and external customer connections.</p>\n","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Contact center"},{"pages":[{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":"Desk phones and Teams displays","id":"Desk phones and Teams displays","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE55yRK?ver=3b7d","imageAlt":"A desk phone with a Teams video display.","imageHeight":729,"imageWidth":1299,"itemIndex":23,"name":"Desk phones and Teams displays","videoHref":"","content":"<p>Make and receive calls from devices certified for use with Teams, including intuitive screens and controls to enhance the Teams calling experience.</p>\n","isLogo2x":false,"links":[{"ariaLabel":"Learn more about desk phones & Teams displays.","href":"https://go.microsoft.com/fwlink/p/?LinkID=2183553&clcid=0x409&culture=en-us&country=US","openInNewTab":true,"title":"Learn more","preferredStyle":"LightWeightCtaButton"}],"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Desk phones and Teams displays"},{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":"Headsets","id":"Headsets","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE55Ell?ver=2f4b","imageAlt":"A person wearing a headset and using a tablet.","imageHeight":729,"imageWidth":1299,"itemIndex":24,"name":"Headsets","videoHref":"","content":"<p>Choose from a variety of headsets certified for Teams—wired, Bluetooth, over the ear, or on the ear—to suit every preference or need.</p>\n","isLogo2x":false,"links":[{"ariaLabel":"Learn more about headsets certified for Teams.","href":"https://go.microsoft.com/fwlink/p/?LinkID=2183554&clcid=0x409&culture=en-us&country=US","openInNewTab":true,"title":"Learn more","preferredStyle":"LightWeightCtaButton"}],"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Headsets"},{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":"Speakerphones","id":"Speakerphones","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE55yRN?ver=4050","imageAlt":"A hand reaching to press a button on a Teams speakerphone device.","imageHeight":729,"imageWidth":1299,"itemIndex":25,"name":"Speakerphones","videoHref":"","content":"<p>Connect with USB- or Bluetooth-enabled speakerphone options to easily scale audio based on the room size and number of meeting participants.</p>\n","isLogo2x":false,"links":[{"ariaLabel":"Learn more about speakerphones for Teams.","href":"https://go.microsoft.com/fwlink/p/?LinkID=2183805&clcid=0x409&culture=en-us&country=US","openInNewTab":true,"title":"Learn more","preferredStyle":"LightWeightCtaButton"}],"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Speakerphones"}],"arialabel":"Devices","id":"devices","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RWQL28?ver=5937","imageAlt":"A person standing at a desk wearing over-the-ear headphones and using a laptop connected to two desktop monitors.","imageHeight":729,"imageWidth":1338,"itemIndex":22,"name":"Devices","videoHref":"","content":"<p>Experience instant, high-quality audio and video communication everywhere you work with seamless transitions across devices.</p>\n","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Devices"}],"itemsCount":25}

What customers say about Teams Phone

Add your Microsoft Teams plan today

Bring your operator calling plan

Microsoft Teams Phone Standard

Microsoft Teams Phone Standard $8.00

user/month

(annual subscription—auto renews)4

  • Cloud-based phone system
  • Make and receive voice and video calls over PSTN or an internet connection
  • Join calls from a range of devices and seamlessly transfer calls between devices
  • Add operator PSTN service with Operator Connect or Direct Routing
  • Integrate mobile calling plans with Operator Connect Mobile
  • 99.99% uptime SLA

Microsoft Teams Phone with Calling Plan

Microsoft Teams Phone with Calling Plan $15.00

user/month

(annual subscription—auto renews)4

Price includes communication taxes and fees.5

  • Everything included in Teams Phone Standard
  • Phone number and PSTN service from Microsoft
  • Inclusive of domestic calling6

Includes Teams Phone Standard

Microsoft 365 E5

Microsoft 365 E5 $57.00

user/month

(annual subscription—auto renews)4

  • Everything included in Teams Phone Standard
  • Productivity apps and services
  • Enterprise-grade security and compliance

Custom pricing available

Add Teams Phone to your current Microsoft 365 E1 or E3 plan to get the calling features every organization needs. Contact Sales for custom pricing.

See rates for where you want to call

Get a detailed list of the standard subscription and pay-per-minute rates for your agreement by country or region and by currency. Communications Credits rates are for charges that are not included in your subscription plan.7

Select the country or region for your organization’s billing address.

|

Teams subscriptions include Teams Phone and enable calls from one Teams app to another. Making and receiving calls to and from landlines and mobile phones on the PSTN in Teams is available with an add-on such as Teams Phone Standard or Teams Phone with Calling Plan or is included in Microsoft 365 E5. These options provide a cloud-based phone system in Teams with features such as hold, blind and safe transfers, and reporting features for professionals who manage calling solutions.

It replaces traditional PBXs and enables key calling capabilities with a cloud-based call control system that provides the overall telephony workload for Microsoft Teams.

A calling plan provides customers with a primary phone number and calling minutes to make and receive phone calls. A domestic calling plan is included in Teams Phone with Calling Plan or can be added onto Microsoft 365 E5.9

Direct Routing helps you connect a supported, customer-provided SBC to Phone System. With this capability, configure on-premises PSTN connectivity with Microsoft Teams client. Learn more.

Operator Connect is another option for providing PSTN connectivity with Teams and Phone System. For more information about Teams voice solutions and PSTN connectivity options, see Plan your Teams voice solution and PSTN connectivity options.

Yes. You can transfer your phone numbers from your current service provider. After you port your phone numbers over, Microsoft will become your service provider.

Yes, customers can work with their Microsoft partner to bring their own calling plan. A configuration called Direct Routing allows customers to connect voice trunks directly from their network to Teams or interconnect other telephony entities, such as call centers or analog devices.

 

Microsoft Teams Phone Standard is a standalone subscription (without a calling plan) that is specifically designed for this situation.

Devices certified for Teams provide a seamless Teams experience on desk phones, conference phones, and meeting room systems. Learn more about Microsoft Teams-certified devices. For available devices go to the Microsoft Teams Devices Marketplace
 

Teams supports a portfolio of desk phones for customers who require a traditional phone experience.
 

To deliver a high-quality and reliable Teams experience on phones, Microsoft is partnering and actively working with Yealink, Crestron, Lenovo, Polycom, and Audiocodes to develop and certify a wide portfolio of desk phones and conference room audio devices. To get the latest information on Teams devices, go to Teams Marketplace
 

There are two offers for small and medium-sized businesses. Teams Phone with Calling Plan combines a phone system and a domestic calling plan.

 

Teams Phone Standard without a calling plan provides a phone system which requires a calling plan from a service provider.

 

For enterprises: A phone system and audio conferencing are included in Office 365 E5 and Microsoft 365 E5. A Teams calling plan can be added on or can all be purchased separately. Enterprises can also add Teams Phone with Calling Plan as an add on to qualifying subscriptions.

 

Teams Phone with Calling Plan is currently available in 31 markets. See country and region availability. A phone system is available in over 120 countries, everywhere Microsoft 365 is available. 
 

The product features and experience are the same across the offers for small and medium-sized businesses and enterprises. Pricing and availability may differ.

 

Teams Phone with Calling Plan bundle is a cloud-based phone system that enables users to make, receive, and transfer calls to and from landlines and mobile phones on the PSTN in Teams. Teams Phone with Calling Plan includes a phone system and a domestic calling plan—available in 31 markets.

Teams Phone with Calling Plan is designed for small and medium-sized businesses and enterprise customers using Microsoft 365 that are seeking a modern phone system. Teams Phone with Calling Plan can be added onto Microsoft Teams Essentials or Microsoft 365 subscriptions that include Microsoft Teams. Qualifying plans include Microsoft 365 Business Basic, Business Standard, Business Premium, E3, or A3; Office 365 F3, E1, E3, A1, or A3; and Teams Essentials with Azure AD Identity.10

Teams Phone with Calling Plan includes a phone system and a domestic calling plan. Learn more
 

A prepaid wallet (known as Communications Credits) is available for adding toll-free, additional minutes, and other pay-per-minute charges.
 

An optional international calling plan that includes 600 minutes per person per month can be purchased as an add-on to Business Voice.

Businesses operating across 31 markets: Austria, Belgium, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom (U.K.), United States (U.S.). Go to Microsoft Teams documentation page to learn how to plan, set up, and use Teams Phone with Calling Plan.

Got a suggestion? We’d love to hear from you. Here are three ways to share feedback:

  • Microsoft Teams desktop app. Select Help on the bottom left. Then select Report a problem or Suggest a feature.
  • UserVoice – Submit and vote on others’ ideas.
  • Microsoft Tech Community – Ask questions and join discussions.

Learn more about Microsoft Teams

Get started with Microsoft Teams today

  1. Gartner is a registered trademark and service mark and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
    Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, by Rafael Benitez, Megan Fernandez, Daniel O'Connell, Christopher Trueman, Pankil Sheth, 28 November 2022.

  2. The Total Economic Impact™ Of Microsoft Teams Calling Solutions, a commissioned study conducted by Forrester Consulting, February 2021.

  3. GigaOm, Hands-On Field Test: Voice Services Comparison, Competitive Voice Services Reliability Benchmarkv1.0, Dana Hernandez, September 13, 2022.

  4. Once your paid subscription begins, cancelation policies vary based on your status as a new customer, product, and domain selections on Microsoft. Learn more. Cancel your Microsoft 365 subscription any time by going to the Microsoft 365 admin center. When a subscription is canceled, all associated data will be deleted. Learn more about data retention, deletion, and destruction in Microsoft 365.

  5. The Microsoft Teams Phone with Calling Plan service component—domestic calling plan—is sold inclusive of all required taxes and fees, including 911 fees and other transactional taxes that typically apply to communication services in the US. The price includes these taxes and fees. The phone system component is sold tax exclusive and any applicable sales tax will appear as a separate charge in the US.
  6. Domestic Calling Plan includes 3000 minutes for US, Canada and UK and 1200 minutes Rest of World.
  7. Rates listed (for tenants provisioned in the US) do not include tax. International dial-out rates are subject to change monthly, and individual rates are not locked during the term of your agreement. Changes will be minimized where possible to avoid disruption while ensuring prices remain competitive with local market rates and conditions.
  8. Download standard subscription or pay-per-minute rates. Standard subscription rates include dial-in calls to toll-free numbers, and dial-out calls. Pay-per-minute rates include dial-in calls to toll numbers, dial-in calls to toll-free numbers, and dial-out calls.
  9. Availability of audio conferencing and calling plans varies by country and region. See supported countries and regions for more information.
  10. Teams Essentials with Azure AD Identity is only available through cloud solution providers. Learn more.