Transformation requires a new mindset.
For the first time in many decades, technology has outpaced the evolution of business processes. In the past, manufacturing and operations were linear processes. Organizations focused on the customer at the end of the sales cycle. They lacked the ability to center the entire manufacturing process around the customer and support an ongoing relationship. Now, the proliferation of the cloud and big data has freed manufacturers to recast their processes and produce smart, continually connected products that deliver real value and strengthen customer engagement.