Premier Support for Partners

Premier Support for Partners

Premier Support for Partners

Stay ahead of the curve with flexible, managed support offerings for you and your customers that help you grow your business and develop a more productive relationship with Microsoft. Microsoft Premier Support for Partners delivers proactive support services for developing, deploying, and supporting Microsoft technology whether on-premises, hybrid, or in the cloud. As the only partner program with complete, end-to-end managed support across the full Microsoft platform, Premier Support for Partners also provides a powerful marketing tool to gain competitive advantage in the marketplace.

Your value

  • Grow your business by incorporating Premier Support into your offerings as a valuable resource and marketing tool

  • Enhance support for you and your customers with high-quality experiences across all support needs

  • Capitalize on the cloud’s potential for you and your customers by receiving and delivering end-to-end cloud support

  • Expand your knowledge of Microsoft technologies by attending workshops taught by Microsoft engineers with specialized expertise

Our approach

  • A designated Technical Account Manager, providing a connection into Microsoft with personalized service in the planning and handling of both proactive and resolution services

  • 24x7 prioritized, break-fix support from enterprise-trained engineers across all Microsoft technologies

  • Proactive support services including operations consulting, educational workshops, and assessments for you and your customers

  • Strategic planning services that align to your business goals, helping you to identify IT projects and optimizations across all Microsoft technologies

Premier Support for Cloud Solution Providers offers flexible, end-to-end managed support across all Microsoft technologies and deployments that helps you offer the best support available to gain more customers and larger contracts. An assigned Technical Account Manager serves as a single point of contact at Microsoft for driving proactive and reactive support for your customers' hybrid and cloud-based solutions. Download the datasheet to learn more.

Unique packaged options for cloud service providers from the Premier Support for Partners program. Premier Support for Cloud Service Providers option provides managed support experience with resolution services and expert assistance designed for cloud infrastructures. Download the Cloud Service Providers datasheet to learn more.

Differentiate your business by extending your unified communications services for your enterprise customers with Lync support. To assess and resolve complex incidents, Premier Support provides direct access to Microsoft Services' Third Tier Support expertise.


Microsoft Partner Network

Learn more about the benefits of the Premier Support for Partners program through the MPN Community.

Worldwide Partner Conference 2014 Highlights

Connect into device, mobility, enterprise social and regional opportunities. Ready for WPC 2015? Register here.

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