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Reduced costs while improving security and reliabilityBy engaging Microsoft Premier Support to help develop and implement their new software solution, the HKJC was able to avoid growing maintenance and hardware costs, and deliver a reliable, secure platform that will sustain daily operations and support business both now and into the future. Operational structure improved efficiencies and 99.99 uptimeMicrosoft Premier Support's risk assessment gained significant performance improvements for Powercor across Active Directory, SQL servers, and in the Microsoft Office Suite. Having higher key system availability and improved performance have enabled Powercor to better serve their customers, and drive toward overall business objectives. Unlimited problem resolutionUtilizing Microsoft Premier Online (MPO) as an online incident reporting tool, Toyo Business Engineering Corporation experienced smooth and fast communication between users and the Premier Support team. Microsoft partner boosts revenue by $180K per customerBy joining the Microsoft Services Premier Support for Partners program, Wortell can extend support, assess implementations, and get advanced training, which helps it to enhance productivity, ensure customer confidence, and grow revenues. Assessment starts energy firm on its path to reach business goals Devon Energy's goals were to increase total shareholder return and boost employee productivity. Based on recommendations from an assessment of its IT environment, Devon has identified areas for significant IT value gain and has deployed key technologies faster. Banking Group Generates Significant Return on Strategic EngagementNedbank Group wanted to rationalize its IT infrastructure, maximize return on its technology investments, and ensure that its IT initiatives are deployed strategically. In 2010, Nedbank began an engagement with Microsoft Services Enterprise Strategy that has helped the bank integrate its IT strategy with its business and social priorities, enhance its business processes, reduce costs, and generate more technology value. City Deploys Big Data BI Solution to Improve LivesBarcelona, Spain, wanted better insight into government effectiveness. To achieve this, the city built a hybrid cloud to store and analyze big data using business intelligence (BI) and data services based on Microsoft Azure, Microsoft Azure HDInsight Service, Microsoft SQL Server 2012, and Microsoft Excel 2010. Controlling security and access to dataAir Products engaged Microsoft Services to help it create a more flexible way to manage access to information based on specific employee attributes rather than security groups. Faster time-to-marketTelstra, a leading telecommunications company in Australia, wanted to create a new cloud-based offering for its customers. Full payback in Six MonthsAs part of its business transformation Dell implemented Microsoft Dynamics AX, saving around USD $50 million a year, standardizing their manufacturing, reducing downtime, and increasing business agility. Media Startup Launches Quickly, Prepares for Growth Using Cost-Effective Cloud SolutionUK media startup nideo had a powerful vision: enabling companies to engage with their business audiences by sharing video content. To turn this into reality, the company used Microsoft Azure and cloud computing to create the flexible infrastructure to run its business now while providing the future foundation to meet its ambitious growth targets. Mobile campusSeton Hall University students stay connected and on the go, and faculty communicate and collaborate using Windows 8 mobile devices. Mobile workers gain more freedomJapan Airlines took full advantage of the opportunity to use Microsoft Cloud Vantage Services to accelerate its move to Office 365. Relationship Banking SolutionFinancial Services industry solution to help institutions track business transactions, manage customer accounts, provide customer support, and review analytics to make informed business decisions. Telefónica del Perú reduces customer support call times by 50%To streamline it customer service, this telecommunications firm chose Microsoft Dynamics CRM. Microsoft Services provided planning, architecture, delivery, and support services, helping speed implementation of a solution that reduces customer support average call times by 50 percent. Time is money in auto financingVolkswagen Financial Services wanted to improve the performance and scalability of the web-based applications it delivers to its dealers around the world. Windows 8 app winning on the trackToyota Racing Development teamed with Microsoft Services to evolve its racing software to run as a touch-enabled application on Windows 8. Drivers and crew chiefs can tap in racing and performance data on their Surface Pros, putting them far ahead of the competition.
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Customer Lync Support optionsAdd the Microsoft Premier Support for Lync enhancement package to your Premier contract and choose from a variety of support options - each aligned to your deployment lifecycle, organizational capabilities and desired level of support services. Datacenter Assessment WorkshopConstruct a custom IT assessment of your current environment that helps to align your IT goals with your business drivers and helps to prioritize projects and capabilities for implementation. Datacenter AutomationCreate an agile data center by developing and deploying automation solutions in your data center. Learn more by downloading the Datacenter Automation datasheet. Datacenter Consolidation and MigrationAccelerate the deployment of workloads to new infrastructure environments or the consolidation and optimization of existing data center assets. Learn more by downloading the Datacenter Consolidation and Migration datasheet. Datacenter Operations DatasheetOptimize your IT Services by utilizing the Microsoft Services experts who will share recommended practices and principles to help make the transition smooth. Learn more by downloading the Datacenter Operations datasheet. Datacenter Service Envisioning DatasheetBuild a full Business Case Analysis of services/products that you are evaluating for investment to grow your business and increase sources of revenue. Learn more by downloading the Datacenter Service Envisioning datasheet. Datacenter Service Integration DatasheetQuickly assess, design, and deploy an integrated solution with the Microsoft products currently in your environment. Learn more by downloading the Datacenter Service Integration datasheet Datacenter Service Provisioning DatasheetAccelerate your time to value from the offerings you plan on releasing to your customers. Microsoft Services will deliver structured guidance during all phases of the project, from envision & plan, through build & deploy, to stabilize & support. Learn more by downloading the Datacenter Service Provisioning datasheet Decision Accelerator Offering for Dynamics AXAssess the fit, functionality, performance, scalability, and cost, of deploying a solution that is aligned to business objectives and build a strategic business case for Microsoft Dynamics AX based on sound investment decisions. Decision Accelerator Offering for Dynamics CRMAssess the fit, functionality, performance, scalability, and cost, of deploying a solution that is aligned to business objectives and build a strategic business case for Microsoft Dynamics CRM based on sound investment decisions. Dynamic Identity Framework AssessmentMicrosoft Services offers the Dynamic Identity Framework to help you formulate an overall identity strategy and develop the right Identity platform. Enterprise Device ExperienceThe Enterprise Device Experience gives your organization a customized solution to enable executives and high level business leaders with the tools, technologies and services they've been requesting. Enterprise Mobility Proof of ConceptThe Enterprise Mobility Proof of Concept (PoC) offering is a lab evaluation designed to provide enterprise customers with a Bring Your Own Device (BYOD) mobility experience. Lync—Enterprise Voice SolutionEnable your mobile workforce and reduce costs by taking advantage of Architecture and Design for Microsoft Lync: Enterprise Voice. Manufacturing Operations SolutionsMake your manufacturing operations powerful and agile using Dynamics AX as the foundation while leveraging complementary Microsoft technologies. Microsoft IT InstituteThe Microsoft IT Institute is a CIO sponsored program with a goal of sharing best practices, strategies and innovations, and enhancing employee growth via these connections. Microsoft Premier Support for PartnersDesigned with a broad range of business models in mind, Microsoft Premier Support for Partners (PSfP) gives you the power to choose the precise support options you need. Microsoft Security Risk Assessment Understand your technical, organizational, and operational control security risks and identify new business and cost reduction opportunities. This on-site, in-person risk examination will provide you with a customized roadmap that accommodates your organization's resources, tolerance for change, and harnesses planned IT upgrades wherever possible. Microsoft Windows Accelerate Jumpstart VDI Proof-of-ConceptThe Microsoft Windows Accelerate Jumpstart VDI Proof of Concept (PoC) Jumpstart will demonstrate how the agility of your organization can be improved by enabling users to be productive regardless of where they are or what device they use. Modernization DatasheetPrepare for Windows Server End of Support by having the right strategy in place for a successful modernization of your enterprise IT. Learn more by downloading the Modernization datasheet. Operations SolutionsMicrosoft Services has worked extensively with large organizations in manufacturing, retail, services sector, and public sector to implement Solutions specific to their key drivers and business needs. Premier Support ServicesAchieve the full potential of your Microsoft Enterprise technology by choosing a custom Support plan that drives your business. Microsoft Premier Support leverages a global network of experts with unmatched knowledge of Microsoft products 24/7 to support your business priorities. Retail Operations SolutionRetail helps retailers deliver the best customer shopping experience with an end-to-end multi-channel Solution that streamlines retail operations from point of sales, online stores, marketplaces, and merchandizing to supply chain. Social Strategy WorkshopMicrosoft Services helps organizations work through the creation of a strategy for social collaboration and communication that aligns with the business scenarios that can provide the greatest value. Strategic Briefing for Flexible WorkstyleThe world of work is changing and users want more freedom to work wherever, whenever, and with the devices they choose. You need new strategies to meet their—and your—needs. System Center Configuration Management DeploymentConsumerization is a growing challenge for IT organizations. The boundaries between work and life have blurred, and people expect consistent access to corporate services from wherever they are, on any device they're using—desktops, laptops, smart phones and slates. Windows 8.1 Business Value WorkshopMicrosoft Services Business Value Workshop help CIO's and IT executives assess and realize the full potential of Client End User transformation for business transformation. Windows 8.1 Proof of Concept JumpstartThe Microsoft Services Windows 8 Proof of Concept (PoC) Jumpstart will demonstrate how the business agility of your organization can be improved by enabling users to be productive regardless of where they are or what device they use. Windows Internet Explorer MigrationThe Microsoft Services Windows Internet Explorer Migration Workshop helps customers understand the migration process from Internet Explorer 6 to the latest version, using a structured workshop targeted towards IT professionals and developers.
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Microsoft Services DynamicsThis brochure explains the benefits of having Microsoft Services help you envision, implement, and support your Microsoft Dynamics business solutions. Data dilemma - data revolution Increasingly powerful computing technologies can now take massive amounts of data, commingle them, and use advanced machine-learning and analytics to gain new insights and knowledge. Riding the wave of the consumerization of IT As mobile computing devices have evolved from laptops to smartphones to tablets that can go anywhere, IT departments are facing a wave of personal devices with which employees want to access and interact with corporate data. Migration to the cloud made safe and secure In the last few years, cloud computing has evolved from a buzzword to a critical infrastructure component of many enterprise and consumer services. The cloud provides virtually limitless compute, storage, and network resources at low cost, allowing services to scale on demand. Putting social to work Social has clearly rewired the way we communicate in our personal lives, and there are folks out there claiming that it will do the same for business. Premier Mission Critical SupportWith Premier Mission Critical Support, you receive the highest level of service and support Microsoft can offer to help drive higher performance and uptime of your critical solutions built on Microsoft technologies. Premier Support for DevelopersWith the help of Microsoft Services Premier Support for Developers, you can accelerate and streamline your software development cycle. By working side by side with experts from Microsoft and engaging in training programs, workshops, and labs, we will help your people enhance their skills, develop with Microsoft standards and recommended practices in mind, and create more successful and effective applications. Premier Support for PartnersThrough Microsoft Services Premier Support for Partners, you can deliver support for Microsoft products and services directly to your end customers. This customizable managed support offering makes Microsoft an extension of your organization, giving you access to the latest information, guidance, and expert assistance you need to meet your customers' needs. Premier Support Proactive ServicesMicrosoft Premier Support Proactive Services help you identify and address potential issues and risks up-front to make sure that your IT systems are healthy and stay that way. Through a range of professional services, including assessments, planning, training, and process improvement, we work with you to optimize your IT environment, develop your people, and increase productivity. Design-led business transformation We have always identified with the way "outsiders" and maverick designers thought about the world around them and the inhabitants within it Flexible Workstyles and Enterprise IT white paperMore enterprise organizations every day face the question of how to deal with the large and growing presence of consumer devices users bring to work. Microsoft believes organizations should embrace the trend and provides products and technologies to help support today's modern workstyles. Microsoft Lync is an enterprise-ready UC platformUsed by more than 90 percent of Fortune Global 100 companies, Lync connects people everywhere on Windows 8 and other devices, making their everyday work experiences as seamless and productive as possible. Human-centered system architecturesRecent technological advances in location sensing, storage, mobile computing power, network connectivity, and cloud computing infrastructures enable new user experiences that impact traditional views of computer systems design. Microsoft Partner NetworkLearn more about the benefits of the Premier Support for Partners program through the MPN Community. Microsoft RAP as a ServiceRAP as a Service is a new delivery experience to enable you to assess your IT environment at your convenience. Predictable ways to the cloudExamine the methods, models, and tools that the enterprise architect should use for effective cloud strategy and planning. O'Reilly Media interview with Dave CampbellListen to Microsoft Technical Fellow, Dave Campbell share his thoughts about today's technology infrastructure, managing the recent influx of data, and the tools and systems needed. Next Generation IT TalentRamesh Nagarajan, CIO for Global IT Services Business at Wipro, and Guru Bharadwaj, a distinguished strategy advisor at Microsoft, cover the trends in next generation IT talent. Enterprise Social Collaboration Progression ModelMicrosoft and the Eller MBA program at the University of Arizona jointly developed the Social Collaboration Progression Model that outlines six stages of social collaboration and their triggers, obstacles, and impacts. Azure Dashboard ServiceThe Microsoft Azure Service Health Dashboard displays the current overall health of the Microsoft Azure Service
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