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Reduced costs while improving security and reliabilityBy engaging Microsoft Premier Support to help develop and implement their new software solution, the HKJC was able to avoid growing maintenance and hardware costs, and deliver a reliable, secure platform that will sustain daily operations and support business both now and into the future. Operational structure improved efficiencies and 99.99 uptimeMicrosoft Premier Support's risk assessment gained significant performance improvements for Powercor across Active Directory, SQL servers, and in the Microsoft Office Suite. Having higher key system availability and improved performance have enabled Powercor to better serve their customers, and drive toward overall business objectives. Unlimited problem resolutionUtilizing Microsoft Premier Online (MPO) as an online incident reporting tool, Toyo Business Engineering Corporation experienced smooth and fast communication between users and the Premier Support team. Microsoft partner boosts revenue by $180K per customerBy joining the Microsoft Services Premier Support for Partners program, Wortell can extend support, assess implementations, and get advanced training, which helps it to enhance productivity, ensure customer confidence, and grow revenues. Assessment starts energy firm on its path to reach business goals Devon Energy's goals were to increase total shareholder return and boost employee productivity. Based on recommendations from an assessment of its IT environment, Devon has identified areas for significant IT value gain and has deployed key technologies faster. Banking Group Generates Significant Return on Strategic EngagementNedbank Group wanted to rationalize its IT infrastructure, maximize return on its technology investments, and ensure that its IT initiatives are deployed strategically. In 2010, Nedbank began an engagement with Microsoft Services Enterprise Strategy that has helped the bank integrate its IT strategy with its business and social priorities, enhance its business processes, reduce costs, and generate more technology value. City Deploys Big Data BI Solution to Improve LivesBarcelona, Spain, wanted better insight into government effectiveness. To achieve this, the city built a hybrid cloud to store and analyze big data using business intelligence (BI) and data services based on Microsoft Azure, Microsoft Azure HDInsight Service, Microsoft SQL Server 2012, and Microsoft Excel 2010. Controlling security and access to dataAir Products engaged Microsoft Services to help it create a more flexible way to manage access to information based on specific employee attributes rather than security groups. Faster time-to-marketTelstra, a leading telecommunications company in Australia, wanted to create a new cloud-based offering for its customers. Full payback in Six MonthsAs part of its business transformation Dell implemented Microsoft Dynamics AX, saving around USD $50 million a year, standardizing their manufacturing, reducing downtime, and increasing business agility. Media Startup Launches Quickly, Prepares for Growth Using Cost-Effective Cloud SolutionUK media startup nideo had a powerful vision: enabling companies to engage with their business audiences by sharing video content. To turn this into reality, the company used Microsoft Azure and cloud computing to create the flexible infrastructure to run its business now while providing the future foundation to meet its ambitious growth targets. Mobile campusSeton Hall University students stay connected and on the go, and faculty communicate and collaborate using Windows 8 mobile devices. Mobile workers gain more freedomJapan Airlines took full advantage of the opportunity to use Microsoft Cloud Vantage Services to accelerate its move to Office 365. Relationship Banking SolutionFinancial Services industry solution to help institutions track business transactions, manage customer accounts, provide customer support, and review analytics to make informed business decisions. United Airlines Boosts IT Efficiency, Business Resiliency with Private Cloud SolutionTo reduce operating costs and find more effective ways to attract and retain customers in the hyper-competitive airline industry, United Airlines is working with Microsoft to expand private cloud computing to the enterprise. United Airlines uses Windows Server 2012 R2 Hyper-V Replica and Microsoft Azure Site Recovery to expedite the migration and consolidation of virtual machines and mission critical services to its new data center in Chicago and provide high availability services when hardware fails. Hosting Provider Uses Self-Service Portal to Grow Market Share with New OfferingOVH, a global hosting services provider, wanted to comply with customers' requests for a dedicated cloud services offering for the Windows operating environment. It is using Windows Azure Pack for Windows Server to deliver a self-service, single tenant cloud offering for those customers. By using Windows Azure Pack to provide a new service to a new customer segment, OVH expects to grow its market share and increase revenue. Telecom Provider Reduces Network Latency and Storage Needs with Server UpgradeTelkom wanted to speed up data access and improve response times at its 58 distributed server sites and remote locations in an effort to increase employee productivity. Telkom deployed the Windows Server 2012 operating system and used the BranchCache feature to deliver content to remote employees. The company optimized its wide area network, increased data speed, reduced storage requirements, and boosted productivity—without the added cost of bandwidth. Telefónica del Perú reduces customer support call times by 50%To streamline it customer service, this telecommunications firm chose Microsoft Dynamics CRM. Microsoft Services provided planning, architecture, delivery, and support services, helping speed implementation of a solution that reduces customer support average call times by 50 percent. Time is money in auto financingVolkswagen Financial Services wanted to improve the performance and scalability of the web-based applications it delivers to its dealers around the world. Windows 8 app winning on the trackToyota Racing Development teamed with Microsoft Services to evolve its racing software to run as a touch-enabled application on Windows 8. Drivers and crew chiefs can tap in racing and performance data on their Surface Pros, putting them far ahead of the competition. Toyota and Microsoft: Re-Imagining the Workplace of the FutureThe workplace of the Future is really about Toyota and Microsoft working together to re-imagine end user computing. Microsoft came in and inserted themselves into our organization and really learned how we operate. Enabling our business to do more, faster with the technology. Without Microsoft we wouldn't be able to gain the competitive advantage for collaboration that we need across Toyota. Productivity: Reimagining business process efficiencyPERTAMINA constructed a business process management system that provided teams with early, integrated opportunities to connect, innovate, and work together across different devices and apps throughout the entire organization. The enhanced workflow automation capabilities enabled employees to better visualize, access, and manage information for more efficient decision making. Reimagining IT effectiveness in a decentralized organizationsMicrosoft partnered with Credit Agricole to help them reimagine IT effectiveness in their decentralized organization by integrating components of a modern technology platform: devices and mobility, cloud productivity, enterprise social, business insights, and cloud platform. Resulting in reduced costs and improved organizational effectiveness.
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Datacenter and Cloud Strategy and Assessment Solution BriefUtilizing industry leading practices based on industry experience and analyst validation, we can help customers assess the effectiveness and potential of their IT strategy, create agility, unlock innovation opportunities, and reduce costs. Our approach provides a structured, systematic process for assessing an organization's business and IT maturity across clearly defined capabilities to provide a roadmap for dynamic IT. This roadmap can help organizations define and implement strategic and tactical initiatives that enable IT innovation and help reduce cost and risk across the organization. Datacenter and Cloud Infrastructure and Management Solution BriefThe Microsoft Services Datacenter & Cloud Infrastructure & Management offering is designed to help organizations achieve all of these considerations by developing and implementing infrastructure and management more quickly while helping reduce both complexity and risk. These solutions can support multiple scenarios that are provided by private, public, and hybrid cloud computing environments. Datacenter and Cloud Automation datasheetAutomation allows IT departments to improve agility and response times and increase performance to better meet service-level agreements (SLAs).Decision makers can also adopt and maintain quality processes and performance that give them the consistency that they need to meet business requirements while maintaining compliance with industry and government regulations and security requirements. As these improvements are implemented, decision makers will have to make sure that their deployments can span heterogeneous environments—promoting adherence to effective management models and tools. Datacenter and Cloud Consolidation and Migration datasheetThe Datacenter & Cloud Consolidation and Migration offering, part of the Enterprise Services solution portfolio from Microsoft Services can provide an organization with a strategic approach to consolidating data centers, physical servers, and migration of C14virtual machines to a Private Cloud, a Public Cloud or a Hybrid Cloud. Based on an assessment of business and IT objectives, Microsoft Consulting Services consultants work with organizations to formulate a strategy and approach towards the consolidation and migration of data center assets in an effective way. This can help accelerate adoption of a centralized data center or infrastructure platform, while helping mitigate risk and reduce costs. Datacenter and Cloud Business Continuity and Disaster Recovery Solution BriefMicrosoft Services provides guidance to help you effectively plan for outages in a way that works best for your business. Public and private cloud environments provide common elements to support the availability of workloads. To foster business continuity and disaster recovery (BC/DR) in the event of catastrophic failure, workloads must utilize the capabilities of both cloud's fabric and fabric management infrastructure. Enterprise Modernization briefTransform your business into a modern enterprise that engages customers in delightful new ways, enables innovation, and differentiates your business in the marketplace. A modern enterprise allows you to put tools and data in the hands of your leaders to uncover insights for competitive advantage. You can enable your employees to collaborate and work on the go, so inspiration can come from anywhere at anytime. And with our hybrid,public and private cloud platforms, you can optimize your IT and deliver flexible, responsive services to your business users. To realize the advantages of big data,mobility, and modern applications, you need the right platform. You need a platform that can help youinnovate whilemeetingthe demands for new applications, new services, and additional capacity. Service Provider Business Strategy Development Solution BriefMicrosoft Services offer a service to help service providers develop well thought out, comprehensive business plans, and a strategy to implement this plan in a timely manner that helps them accelerate time to market and increase revenue. Partnering with Microsoft can help service providers achieve the goals they set for their business by taking advantage of Microsoft's experience in the cloud computing space and deep familiarity with the monetization of business model opportunities for Microsoft platforms. With this experience, Microsoft has created Business Models based on recommended architectures that are supported, scalable, fully tested, sustainable, and profitable. Service Foundation Solution BriefMicrosoft provides the technologies and services required to help service providers plan and build environments that can support new workloads and improve customer onboarding. The Service Foundation Offering is designed to help service providers implement technologies and processes they will need to make more of the upcoming opportunities to expand revenue in their space. The Service Foundation Offering will provide both guidance and services to help enable the Microsoft Cloud Platform for use with service provider hosted workloads. Service Provisioning Solution BriefMicrosoft Services can help you address the challenges associated with design, architect, deploy, provision, manage, operate, and support phases of a service. The Service Provider Provisioning Solution provides deployment automation and guidance that are aligned with structured application design guidance. The design guidance is extrapolated from Microsoft's experience deploying and operating Microsoft's Global Foundation Services data centers and the Office 365 service, and our experience advising and supporting customers and providers from around the world. Service Integration Solution BriefIntegrating a updated service into your current processes and infrastructure will require knowledge of updated interfaces, APIs and portal frameworks. Additionally, your staff and customers are accustomed to your current setup and operation, making it critical that your existing technology investments fit seamlessly into the updated infrastructure and management capabilities your organization is implementing. Microsoft Services is uniquely positioned to help meet these challenges by Offering Service Integration to assist you in integrating your internal and third-party systems with your updated infrastructure, and improving the management of all of these elements. With experience in automation and integration into a variety of systems, Microsoft Services can help you avoid inefficient automation, degraded user experience, and reduced performance in delivering your updated services to both existing and future customers. Service Optimization Solution BriefTo overcome both of these challenges, your organization needs to find a way to optimize your approach to service implementation and evaluate the technologies and processes you employ to drive optimal uptime for your services. New services should follow a prescriptive plan to drive proper, repeatable onboarding practices. These new services have the possibility to take a toll on your environment, thus optimizing the implementation process becomes vital to reduce strain on these mission critical assets. Service Provider EssentialsService Provider Essentials from Microsoft Services implements a 4-16 node proof of concept to help you meet these demands of enterprise customers quickly. Service Provider Essentials can help you lower support costs using standard architectures and implementations, fast-track your time to market using accelerated offerings and automation, and develop a monetization pipeline for future services as Microsoft develops updated capabilities. Using architecture based on Microsoft's learnings from running some of the world's most robust services, Service Provider Essentials can help you quickly build the foundation to deliver hybrid cloud capabilities and implement IaaS, Database Hosting, Desktop Hosting, Disaster Recovery as a Service and other complex services Customer Lync Support optionsAdd the Microsoft Premier Support for Lync enhancement package to your Premier contract and choose from a variety of support options - each aligned to your deployment lifecycle, organizational capabilities and desired level of support services. Mobility: Keeping the business moving from virtually anywhereMobility is transforming the way we do business both inside and outside of the enterprise. Workers are using their own mobile devices to stay productive while away from their desks, and consumers are using their mobile devices to access the content they need. Datacenter Assessment WorkshopConstruct a custom IT assessment of your current environment that helps to align your IT goals with your business drivers and helps to prioritize projects and capabilities for implementation. Datacenter AutomationCreate an agile data center by developing and deploying automation solutions in your data center. Learn more by downloading the Datacenter Automation datasheet. Datacenter Consolidation and MigrationAccelerate the deployment of workloads to new infrastructure environments or the consolidation and optimization of existing data center assets. Learn more by downloading the Datacenter Consolidation and Migration datasheet. Datacenter Operations DatasheetOptimize your IT Services by utilizing the Microsoft Services experts who will share recommended practices and principles to help make the transition smooth. Learn more by downloading the Datacenter Operations datasheet. Datacenter Service Envisioning DatasheetBuild a full Business Case Analysis of services/products that you are evaluating for investment to grow your business and increase sources of revenue. Learn more by downloading the Datacenter Service Envisioning datasheet. Datacenter Service Integration DatasheetQuickly assess, design, and deploy an integrated solution with the Microsoft products currently in your environment. Learn more by downloading the Datacenter Service Integration datasheet Datacenter Service Provisioning DatasheetAccelerate your time to value from the offerings you plan on releasing to your customers. Microsoft Services will deliver structured guidance during all phases of the project, from envision & plan, through build & deploy, to stabilize & support. Learn more by downloading the Datacenter Service Provisioning datasheet Decision Accelerator Offering for Dynamics AXAssess the fit, functionality, performance, scalability, and cost, of deploying a solution that is aligned to business objectives and build a strategic business case for Microsoft Dynamics AX based on sound investment decisions. Decision Accelerator Offering for Dynamics CRMAssess the fit, functionality, performance, scalability, and cost, of deploying a solution that is aligned to business objectives and build a strategic business case for Microsoft Dynamics CRM based on sound investment decisions. Dynamic Identity Framework AssessmentMicrosoft Services offers the Dynamic Identity Framework to help you formulate an overall identity strategy and develop the right Identity platform. Enterprise Device ExperienceThe Enterprise Device Experience gives your organization a customized solution to enable executives and high level business leaders with the tools, technologies and services they've been requesting. Enterprise Mobility Proof of ConceptThe Enterprise Mobility Proof of Concept (PoC) offering is a lab evaluation designed to provide enterprise customers with a Bring Your Own Device (BYOD) mobility experience. Lync—Enterprise Voice SolutionEnable your mobile workforce and reduce costs by taking advantage of Architecture and Design for Microsoft Lync: Enterprise Voice. Manufacturing Operations SolutionsMake your manufacturing operations powerful and agile using Dynamics AX as the foundation while leveraging complementary Microsoft technologies. Microsoft IT InstituteThe Microsoft IT Institute is a CIO sponsored program with a goal of sharing best practices, strategies and innovations, and enhancing employee growth via these connections. Microsoft Premier Support for PartnersDesigned with a broad range of business models in mind, Microsoft Premier Support for Partners (PSfP) gives you the power to choose the precise support options you need. Microsoft Security Risk Assessment Understand your technical, organizational, and operational control security risks and identify new business and cost reduction opportunities. This on-site, in-person risk examination will provide you with a customized roadmap that accommodates your organization's resources, tolerance for change, and harnesses planned IT upgrades wherever possible. Microsoft Windows Accelerate Jumpstart VDI Proof-of-ConceptThe Microsoft Windows Accelerate Jumpstart VDI Proof of Concept (PoC) Jumpstart will demonstrate how the agility of your organization can be improved by enabling users to be productive regardless of where they are or what device they use. Modernization DatasheetPrepare for Windows Server End of Support by having the right strategy in place for a successful modernization of your enterprise IT. Learn more by downloading the Modernization datasheet. Operations SolutionsMicrosoft Services has worked extensively with large organizations in manufacturing, retail, services sector, and public sector to implement Solutions specific to their key drivers and business needs. Premier Support ServicesAchieve the full potential of your Microsoft Enterprise technology by choosing a custom Support plan that drives your business. Microsoft Premier Support leverages a global network of experts with unmatched knowledge of Microsoft products 24/7 to support your business priorities. Retail Operations SolutionRetail helps retailers deliver the best customer shopping experience with an end-to-end multi-channel Solution that streamlines retail operations from point of sales, online stores, marketplaces, and merchandizing to supply chain. Social Strategy WorkshopMicrosoft Services helps organizations work through the creation of a strategy for social collaboration and communication that aligns with the business scenarios that can provide the greatest value. Strategic Briefing for Flexible WorkstyleThe world of work is changing and users want more freedom to work wherever, whenever, and with the devices they choose. You need new strategies to meet their—and your—needs. System Center Configuration Management DeploymentConsumerization is a growing challenge for IT organizations. The boundaries between work and life have blurred, and people expect consistent access to corporate services from wherever they are, on any device they're using—desktops, laptops, smart phones and slates. Windows 8.1 Business Value WorkshopMicrosoft Services Business Value Workshop help CIO's and IT executives assess and realize the full potential of Client End User transformation for business transformation. Windows 8.1 Proof of Concept JumpstartThe Microsoft Services Windows 8 Proof of Concept (PoC) Jumpstart will demonstrate how the business agility of your organization can be improved by enabling users to be productive regardless of where they are or what device they use. Windows Internet Explorer MigrationThe Microsoft Services Windows Internet Explorer Migration Workshop helps customers understand the migration process from Internet Explorer 6 to the latest version, using a structured workshop targeted towards IT professionals and developers.
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A Catalyst for ChangeStrategic guidance on how to maximize the customer experience within the Manufacturing and Resource Industry. Catalyst for changeLearn what is necessary to strategically optimize customer engagement within the manufacturing industry that will lead to enhanced sales for the enterprise business. Microsoft Services DynamicsThis brochure explains the benefits of having Microsoft Services help you envision, implement, and support your Microsoft Dynamics business solutions. Data dilemma - data revolution Increasingly powerful computing technologies can now take massive amounts of data, commingle them, and use advanced machine-learning and analytics to gain new insights and knowledge. Riding the wave of the consumerization of IT As mobile computing devices have evolved from laptops to smartphones to tablets that can go anywhere, IT departments are facing a wave of personal devices with which employees want to access and interact with corporate data. Migration to the cloud made safe and secure In the last few years, cloud computing has evolved from a buzzword to a critical infrastructure component of many enterprise and consumer services. The cloud provides virtually limitless compute, storage, and network resources at low cost, allowing services to scale on demand. Putting social to work Social has clearly rewired the way we communicate in our personal lives, and there are folks out there claiming that it will do the same for business. Premier Mission Critical SupportWith Premier Mission Critical Support, you receive the highest level of service and support Microsoft can offer to help drive higher performance and uptime of your critical solutions built on Microsoft technologies. Premier Support for DevelopersWith the help of Microsoft Services Premier Support for Developers, you can accelerate and streamline your software development cycle. By working side by side with experts from Microsoft and engaging in training programs, workshops, and labs, we will help your people enhance their skills, develop with Microsoft standards and recommended practices in mind, and create more successful and effective applications. Premier Support for PartnersThrough Microsoft Services Premier Support for Partners, you can deliver support for Microsoft products and services directly to your end customers. This customizable managed support offering makes Microsoft an extension of your organization, giving you access to the latest information, guidance, and expert assistance you need to meet your customers' needs. Premier Support Proactive ServicesMicrosoft Premier Support Proactive Services help you identify and address potential issues and risks up-front to make sure that your IT systems are healthy and stay that way. Through a range of professional services, including assessments, planning, training, and process improvement, we work with you to optimize your IT environment, develop your people, and increase productivity. Design-led business transformation We have always identified with the way "outsiders" and maverick designers thought about the world around them and the inhabitants within it Flexible Workstyles and Enterprise IT white paperMore enterprise organizations every day face the question of how to deal with the large and growing presence of consumer devices users bring to work. Microsoft believes organizations should embrace the trend and provides products and technologies to help support today's modern workstyles. Microsoft Lync is an enterprise-ready UC platformUsed by more than 90 percent of Fortune Global 100 companies, Lync connects people everywhere on Windows 8 and other devices, making their everyday work experiences as seamless and productive as possible. Premier Services PageGain the most benefit from your IT infrastructure by pairing your business with Microsoft Services Premier Support. Our dedicated support teams provide continuous hands-on assistance and immediate escalation for urgent issues, which speeds resolution and helps you keep your mission-critical systems up and running. We help you evaluate your IT health and provide the training or tools your teams need to "get healthy and stay healthy." By connecting you with the right subject matter engineers who can solve your issues right away, and a technical account manager whose job it is to understand your business challenges, you receive unparalleled expertise, accelerated support, and strategic advice tailored to your unique IT environment. Microsoft Infrastructure-as-a-Service Architecture Series (PLA)The goal of the Infrastructure-as-a-Service (IaaS) Foundations series is to help enterprise IT departments and cloud service providers understand, develop, and implement IaaS infrastructures. This series provides comprehensive conceptual background that combines Microsoft software, consolidated guidance, and validated configurations with partner technologies such as compute, network, and storage architectures, in addition to value-added software features. Human-centered system architecturesRecent technological advances in location sensing, storage, mobile computing power, network connectivity, and cloud computing infrastructures enable new user experiences that impact traditional views of computer systems design. Microsoft Partner NetworkLearn more about the benefits of the Premier Support for Partners program through the MPN Community. Microsoft RAP as a ServiceRAP as a Service is a new delivery experience to enable you to assess your IT environment at your convenience. Predictable ways to the cloudExamine the methods, models, and tools that the enterprise architect should use for effective cloud strategy and planning. O'Reilly Media interview with Dave CampbellListen to Microsoft Technical Fellow, Dave Campbell share his thoughts about today's technology infrastructure, managing the recent influx of data, and the tools and systems needed. Next Generation IT TalentRamesh Nagarajan, CIO for Global IT Services Business at Wipro, and Guru Bharadwaj, a distinguished strategy advisor at Microsoft, cover the trends in next generation IT talent. Enterprise Social Collaboration Progression ModelMicrosoft and the Eller MBA program at the University of Arizona jointly developed the Social Collaboration Progression Model that outlines six stages of social collaboration and their triggers, obstacles, and impacts. Azure Dashboard ServiceThe Microsoft Azure Service Health Dashboard displays the current overall health of the Microsoft Azure Service
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