We are sorry that you are having issues with installation and enabling of acceleration with Intel Optane memory. Please refer to this page for support articles addressing similar issues: https://www.intel.com/content/www/us/en/support/articles/000024113/. If the issues still occur, feel free to contact us at Intel Customer Support (https://www.intel.com/content/www/us/en/support/contact-support.html?productId=35125#@18) and we will do our best to resolve any issues.

Sorry to hear that you are facing issues. The older desktop app was migrated to the latest UWP platform so that the app can support devices across the board. i.e, Desktops, Mobile computers, etc. Hence, it was an necessary step to take the full advantage of the Operating System Environment. That said, please let us know about the issues you are facing by contacting us at: https://www.intel.com/content/www/us/en/support/contact-support.html We would love to help you out.

We have determined that this issue looks to be related to a driver installation issue. To resolve the error 0xA0070020 popup, please try to reinstall the driver manually as defined in this article: https://www.intel.com/content/www/us/en/support/articles/000056067.html. If you are still having detection issues, contact us at Intel Customer Support (https://www.intel.com/content/www/us/en/support/contact-support.html?productId=35125#@18)

That’s not something we like to hear. Please know that the Intel Optane Memory and Storage Management application is only compatible with the system that supports RST 17.7 or above. Anything older should use the old user interface. To access the Intel Optane Memory and Storage Management application, you would be required to install the drivers from https://downloadcenter.intel.com/download/29339/Intel-Rapid-Storage-Technology-Intel-RST-User-Interface-and-Driver. That said, If the issue persists we invite you to post your query on our Forums so that other community members can answer it based on their experience: https://forums.intel.com/s/topic/0TO0P00000018NXWAY/rapid-storage-technology. Also, you may feel free to open a web ticket via https://supporttickets.intel.com/?lang=en-US and we will look into it. For more information on how to submit a service ticket, visit https://software.intel.com/en-us/articles/how-to-create-a-support-request-at-online-service-center.

We are sorry about the confusion, we have improved our product description to be more clear as to the capabilities and related requirements to use the product efficiently. Note that in addition to managing systems with Intel® Optane™ memory, it also has the capability to manage RAID volumes for increased performance capabilities. Please feel free to contact us at Intel Customer Support (https://www.intel.com/content/www/us/en/support/contact-support.html?productId=35125#@18) for any additional assistance.

We are sorry about the confusion, we have improved our product description to be more clear as to the capabilities and related requirements to use the product efficiently. Please feel free to contact us at Intel Customer Support (https://www.intel.com/content/www/us/en/support/contact-support.html?productId=35125#@18) for any additional assistance

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