Mobile Incident Manager enables on-site supporters efficient processing of tickets, because all relevant data are available mobile. The location of the tickets is displayed on an interactive map and so optimal time and path planning is possible. The app is based on a Service Management System, like Microsoft System Center Service Manager. It is a useful addition to „My Helpdesk“, a service management app by H&D for end-users. Advice: The app includes a demo with sample data and a full version. In order to use the full version on your company, you require our Mobile Service Management Interface to be installed by your IT Department.
What's new in this version
Experience the Mobile Incident Manager in a new design.
- Clear listing and arrangement of all relevant incidents
- Up-to-date views on the remaining processing and solving time
- Easier navigation on extensive premises via the visualization of tickets in an interactive map
- Quick navigation in buildings via floor plans
- Spontaneous work on tickets in the nearby area
- On-site confirmation of solutions by the end user
- Additional interfaces to other service management systems available on request
Published byHandD International GmbH
CopyrightCopyright © 2014 H&D International GmbH
Developed byHandD International GmbH
InstallationGet this app while signed in to your Microsoft account and install on up to ten Windows 10 devices.
Language supportedDeutsch (Deutschland)
English (United States)