Features

• Instant access to all pertinent data: entitlement verifications, customer & product service history, location, contacts, estimates, warranties, parts, and more
• Multiple calendar views to preview daily and weekly tasks, driving directions and travel times, appointment details, and instantly respond to new work orders
• Step-by-step service execution instructions that can be easily configured by administrators without coding
• Templatized checklists with section navigation, progress status, and inline navigation for inspections, safety checks, diagnostics, and more
• Instant access to documents, videos.
• Search to quickly locate parts and products in own or another technicians’ trunk stock, customer consignment, stocking hubs, spare parts, and more
• Real-time and offline pricing validates entitlements for accurate time and materials estimations
• Smart Business documents to create service reports, invoices, etc. for customers to sign while on-site to expedite processing
• Quickly access and easily manage time entries for the time spent on a Work Order.
• Connect with experts in real time using ServiceMax Zinc to access information needed to confidently get the job done quickly and correctly.
• Secure, rich exchange of data with third-party applications through app-to-app integration
• Intuitive field-ready design features large targets, fewer clicks, dedicated screens, time-saving formula fields, and data validation.
• Automated notifications triggered by changes in data to inform technicians in real-time
• Advanced data and business rules validation during data entry ensures data integrity and adherence to business processes even if connectivity is not available
• Fast, reliable offline functionality with powerful and flexible sync engine that enables technicians to access and update customer and product information