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Surface Pro
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Overview Tech specs Reviews

New Surface Pro with LTE Advanced FAQ

 
Find answers to frequently asked questions about Surface Pro with LTE Advanced. For additional help, visit your local Microsoft Store. See store locations > 
 
What is LTE? 
LTE stands for Long Term Evolution and is a 4G wireless broadband standard. It's the fastest wireless network for smart devices available. Surface Pro with LTE Advanced can reach 4G speeds based on carrier and coverage areas.
 
Do all Surface Pro devices support LTE? 
No, only the Surface Pro with LTE Advanced, Intel Core i5/256GB SSD/8GB RAM model supports LTE connectivity.
 
Which carriers support LTE? 
Most major carriers support LTE. Surface Pro with LTE Advanced also has an option to use an embedded SIM card (eSIM), which permits customers to subscribe to Transatel available service providers by going through the Microsoft Store.
 
What SIM card do I need for my device, and where do I get it? 
You can purchase a Nano SIM card through your mobile operator. Or, you can use the embedded SIM (eSIM) that comes built into Surface Pro with LTE Advanced.
 
What's the difference between Nano SIM and eSIM? 
 A Nano SIM is a small physical card that fits into your device identifies what type of plan it's using based on a profile. An embedded SIM (eSIM) is embedded on your device's motherboard or part of the processor—there's nothing to insert and nothing to remove.
 
How do I connect my device once the SIM is ready? 
Select the "Network" icon on the lower right of the taskbar, and then select the cellular network in the list. If the "Let Windows manage this connection" checkbox is cleared, select "Connect". If the checkbox is selected, you'll get connected to cellular data automatically when you're not connected to another type of network, such as Wi-Fi or Ethernet.
 
I'd like to use eSIM. How does it work? 
If you don't have a specific LTE carrier, or don't plan on using your existing Nano SIM, you can select the eSIM provided with your Surface Pro with LTE Advanced.
 
How do I know if I'm getting LTE? 
Your device will display a banner at the top of the screen to notify you of your network coverage. A network indicator will be displayed based on network coverage and device type, and switches between Wi-Fi and LTE networks automatically almost anywhere.
 

[1] Sold separately.
[2] Up to 13.5 hours of video playback. Testing conducted by Microsoft in April 2017 using preproduction Intel Core i5, 256GB, 8GB RAM device. Testing consisted of full battery discharge during video playback. All settings were default except: Wi-Fi was associated with a network and Auto-Brightness disabled. Battery life varies significantly with settings, usage and other factors.
[3] Available colors may vary in some markets.
[4] System software uses significant storage space. Available storage is subject to change based on system software updates and apps usage. 1 GB= 1 billion bytes. 1TB = 1,000 GB. See Surface.com/Storage for more details.

[5] Fanless cooling system included with Surface Pro m3 and i5 models only.
[6] LTE functionality only available on Surface Pro i5/256GB SSD/8GB with LTE Advanced.. LTE availability varies by market; check with service provider for details.
 
Offer valid from 9PM PT May 5, 2019 to June 30, 2019, while supplies last. Available only at retail stores and Microsoft online stores in the United States (including Puerto Rico). The offer is not valid for purchases or orders made previously. It can not be transferred or redeemed for cash or promotional codes. It may not be possible to combine with other offers. In the reimbursements, the discount will be taken into account. The discount in the price does not include taxes, shipping costs or other charges. Offer not valid where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limitations may apply.