The TouchPoint-Business survey app comes with a free 30-day trial period of the companion SurveyManager web-application. The hosted SurveyManager is where you manage all aspects of your survey design, reporting analytics and device management tasks. To ensure we satisfy all users, we have a variety of plans (Standard, Enterprise and On-Premise). Whether you need a simple user-friendly survey system or an enterprise-class, business-grade application, Opinionmeter has a solution to fit your needs. TouchPoint-Business enables companies to improve business performance by capturing real-time, on-demand customer satisfaction data at the customer’s Point-of-Experience (the moment they experience the product or service). How to Get Started After downloading the free TouchPoint app to your Android phone or tablet, you will be asked to register with your name and email address. You then will be prompted to enter your SurveyManager account login information (SurveyManager account required). Once you’re logged in, select the surveys from your SurveyManager account you’d like to make available on your device, and the app will download all of the survey information. You can now take your survey out into the field and begin collecting feedback. In the event, you don’t have a 3G or Wi-Fi connection where you’re conducting your research; the app will automatically save the survey responses on the device, until you return to an Internet connection, when you can sync those responses back to your SurveyManager account. Applications •Mobile Market Research: Mystery Shopper evaluations, Intercept Surveying, Field Research •Retail: Point of Sale customer satisfaction feedback •Healthcare: Real-time Patient feedback – inpatient, outpatient •Education: Classroom evaluations – student services surveys •Tradeshows, Associations – delegate feedback •Audience Response – real-time conference feedback •Bank services and teller performance monitoring at the branch level
- Offline data capture - an internet connection is not required!
- Record open-ended comments in the customer’s own voice.
- Append pictures or video to your survey responses
- Customize your survey layout using your brand’s log and corporate identity
- Identify individual response locations with GPS and Map integration
- Send low-satisfaction alerts to management in real-time via email or text
- Deliver surveys in any language with the SurveyManager’s multilingual feature
- Sync survey responses with the SurveyManager at your convenience. Real-time, Off-line or Schedule batch uploads
- Run multiple surveys simultaneously on the same device
- Include Multimedia within your Questions and Response scales. TouchPoint-Business supports video, sound and images
- Select from over 30 different question types
- White-label the survey app with your corporate identity
Published byOpinionmeter International
CopyrightCopyright ©2014 Opinionmeter International Ltd. All Rights Reserved.
Developed byOpinionmeter International
InstallationGet this app while signed in to your Microsoft account and install on up to ten Windows 10 devices.
AccessibilityThe product developer believes this product meets accessibility requirements, making it easier for everyone to use.
Language supportedEnglish (United States)
Bahasa Melayu (Malaysia)