Dashboard for merchants

Access the Dashboard to check the status of your registration or manage your seller programs.

Here are answers to frequently asked questions about merchant accounts.

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Select the Register your merchant account link for the program of your choice. (Note: You don’t need to register to sell through Microsoft Edge.) Enter your registration info and accept the Terms of Service. Follow the prompts to connect a new or existing merchant account to a payment service provider.

You may be required to provide the following information for registration:

• Business name
• Business address
• Contact information
• Business website address

If you need to create a merchant account with a payment service provider, you may be required to provide the following information to acquire a merchant account:

• Personal information
• Business information
• Valid United States bank account details
• Tax identity information

In the Dashboard, you can:

• Check the status of your registration
• Check the status of the connection of your merchant account to Microsoft
• If available, access a link to your payment service provider where you can view activity information, initiate a refund, dispute a chargeback, and inquire about your payout.

If you have question about your merchant account, its terms, or activity, please contact your payment service provider.

Disconnect your merchant account in the Dashboard. On the Account details page, select the Disconnect merchant link.

Warning
For WePay merchant accounts, when you disconnect you will permanently lose access to your account and all the information in it. Please make sure you have all the information you need about the activity in the account before you close it.

You can also disconnect your merchant account by going to your payment service provider’s website (Note: This is not applicable to WePay merchant accounts).

You will still be required to verify or complete the registration form and accept the Terms of Service. View the programs you are affiliated with in the Dashboard.

1Microsoft Pay is not available in all markets.