Frequently Asked Questions

Frequently Asked Questions

Top questions


Microsoft offers donated and discounted products through three programs for eligible nonprofit organizations. These programs include Cloud Services like Office 365, Azure and Dynamics 365, on-premises software, and volume software discounts. Local Microsoft Philanthropies offices also regularly hold training events to help nonprofits better use technology and learn how technology can deepen the impact of their organizations. Please note that not every program may be available in every country.

Visit the Microsoft Product Donations homepage to determine which programs are available for your organization.

First, review our eligibility guidelines and then get started on checking your organization's eligibility and applying for a product donation or discount.

TechSoup and its international network of 65 other partner organizations help Microsoft in facilitating software donations for nonprofits, charities, and NGOs in 236 countries and territories. This includes quickly and reliably verifying an organization's nonprofit status. Serving as a dynamic bridge between civil society and corporate donor partners like Microsoft, TechSoup provides transformative technology products, knowledge, and services that enable people to work together toward a more equitable world. Learn more on TechSoup’s website.

A TechSoup Validation Token is a key that provides entry into the Microsoft Product Donation site. You obtain your token from our partner, TechSoup, after your nonprofit organization has been validated as eligible for the Microsoft Product Donation Programs. Please note that your TechSoup Validation Token will look something like 1234a567@1a2b3c5d6789999. Click here to get started.

Microsoft encourages you to work with a partner in your country whose mission is to serve other nonprofits in building organization and technology capacity, such as nonprofit partners TechSoup and Tech Impact.

Microsoft product groups provide numerous training and support options. Also, local Microsoft Philanthropies offices regularly hold training events to help nonprofits better use technology and discuss how technology can help improve their organizations.

Currently, we do not have a hardware donation program. However, the resources below show how Microsoft and our partners provide low-cost computers and hardware to eligible nonprofits.

Program eligibility


Nonprofit and nongovernmental organizations must:

  • Hold recognized, legal charitable status as defined in their countries;
  • Operate on a not-for-profit basis;
  • Have a mission to benefit the broader community;
  • Attest to Microsoft's anti-discrimination policy.

Please visit the Eligibility page for more details.

Licenses and subscriptions are intended for employees of eligible nonprofit organizations. Members or beneficiaries of the nonprofit organization are NOT eligible for nonprofit licenses or subscriptions. The only exceptions are as follows:

  • Volunteers who have significant fiduciary or managerial responsibilities for the organization, such as members of the organization's Board of Directors.
  • Volunteers who meet ALL THREE of the following criteria:
    1. The volunteer is accountable for specific activities and results within the nonprofit organization that are defined in a written description of the volunteer position.
    2. The volunteer's role with the nonprofit is a year-round ongoing role or is a seasonal or part-time role that reoccurs annually.
    3. The volunteer will not use the license for personal use that results in income to the volunteer.
Microsoft has partnered with TechSoup to validate nonprofit organizations. As part of the process, TechSoup reviews your organization's mission and activities. TechSoup uses publicly available and locally relevant information as well as information you will provide during registration and compares it with the eligibility criteria for Microsoft's offerings to nonprofits.
We strive to make eligibility determinations as quickly as possible, and the process can take up to 20 business days. This timeframe can vary depending on nonprofit responsiveness to requests for additional documentation and country requirements.

Once a nonprofit organization is validated as eligible, this status will be in effect for a two-year period. At the end of this period, your organization must be revalidated to retain eligibility.

Please review the eligibility guidelines for your country. If you still have questions, contact a local TechSoup country partner.

Microsoft values and respects individual and cultural differences and is committed to providing an inclusive environment that is welcoming and free from discrimination.

Therefore, organizations are not eligible to participate in the Microsoft nonprofit giving program if they have a policy or mission of discrimination in hiring, compensation, access to training or services, promotion, termination, and/or retirement based on race, color, sex, national origin, religion, age, disability, gender identity or expression, marital status, pregnancy, sexual orientation, political affiliation, union membership, or veteran status.

The only exception to this policy is for religious organizations that are exempt from laws that prohibit such discrimination.

Microsoft expects organizations to honestly and accurately certify the anti-discrimination statement during the eligibility validation process. Microsoft does not require nor collect evidence of compliance with the anti-discrimination policy, nor does Microsoft make legal judgments of the accuracy of the certification or applicability of anti-discrimination law to your organization's practices. As always, however, Microsoft reserves the right to grant or deny an organization's application or participation at any time, for any reason.

The laws or exemptions that apply to your organization depend on your organization and its practices. Some commonly considered issues include hiring based on religious affiliation or beliefs (under Title VII to the Civil Rights Act of 1964) and the U.S. Supreme Court decision regarding same sex marriage (Obergefell v. Hodges.) If you are uncertain about how federal anti-discrimination laws may or may not apply to your organization, we suggest contacting an attorney to request a legal opinion.

Cloud Services


Nonprofit organizations that have been validated as eligible can go to the Nonprofit Portal for instructions on how to purchase the nonprofit offers and assign users in the Office 365 admin center.

Nonprofit customers should use the standard support channel for Office 365. Details on Office 365 support options are available here.

Yammer is included in the Nonprofit E1, E3, and E5 offers, and in the Nonprofit Business Essentials and Business Premium offers. All of the features and software services included in the Enterprise and Business offers are also in the Nonprofit offers, with the exception of dual access rights.

Yes. A nonprofit that has become eligible for Office 365 Nonprofit offers can purchase both commercial and nonprofit offers going forward.

Microsoft Azure


Nonprofits can use the Azure credits to purchase all Azure workloads created by Microsoft. You can view the whole list of services here.

Yes. However, there may be a select few regions that are unavailable for this offer. For more details on locations within each region, please visit the Azure regions page.

Your subscription will convert to a “Pay-As-You-Go” offer, meaning you pay for what you use. See more details here.

Yes, as a standard customer you can deploy resources in all available Azure regions. For more details on locations within each region, please visit the Azure regions page.

No. The credit can only be used towards Azure services published by Microsoft.

No. You can use the $5,000 (USD) at your discretion over 12 months.

No.

Yes.

As long as your nonprofit remains eligible, you can reapply each year.

No. It is an Azure credit, not a monetary donation.

“Developer” Azure support is included. For substantial or significant mission critical workloads, it is highly recommended that organizations purchase a more advanced support plan.

We need a credit card on file in case you go over $5,000 (USD.) The card will not be charged if you stay under $5,000 (USD.)

Go here and select "Check Your Balance."

No. ExpressRoute is not an Azure workload but a means to connect into Azure. You will need to work directly with one of our ExpressRoute partners.

  • Azure Active Directory comes in four editions: Free, Basic, Premium P1 and Premium P2. The Free edition is the only one that can be used with this credit.
  • However the Enterprise Mobility + Security suite, which contains the other versions can be purchased at nonprofit rates through our nonprofit portal.
  • See edition overview here.
  • Credit cardYes. You can merge the subscriptions through a support case. Contact Azure billing support once both subscriptions are in place.
  • Enterprise Agreement (EA), Server and Cloud Enrollment (SCE), Cloud Solution Provider (CSP), Open Volume License Program, EAP/ECI – No. You cannot merge the subscriptions.

However, while you will not be able to apply the funds to an existing subscription of this type, you can connect services deployed in your existing subscriptions to those deployed to your new subscription. This connection can either be made over public endpoints, or for services inside a virtual network via a private VPN connection.

See instructions and considerations here: Configure a VNet-to-VNet connection by using Azure Resource Manager and PowerShell.

Yes. If you have an existing work or organizational account, please use it to sign up for the offer (can be the same one you use for Office 365). See instructions below:

  1. Important: Create or select an organizational account that will be used for the Azure subscription. We recommend using an account that multiple people will have access to (azureadmin@nonprofit.org for example.)
  2. If using an existing organizational account, ensure it has been registered with Microsoft, or register it with Microsoft here.
    1. You cannot use an account already being used on a separate licensing agreement (EA, CSP, etc.)
  3. Follow instructions at Nonprofit Portal.

Dynamics 365


Microsoft Dynamics 365 is the next generation of intelligent business applications in the cloud. Microsoft 365 unifies CRM and ERP capabilities by delivering new purpose-built applications to help manage organizational functions, including Sales, Customer Service, Field Service, Operations, Project Service Automation, Financials, and Marketing through Adobe Marketing Cloud (sold separately.)

You can just choose what you want. A single application, a plan that covers multiple applications or Team Member licenses that give limited rights across all applications.

No. But you can evaluate support options here.

  • Dynamics 365 is the next release for Dynamics CRM and Dynamics AX (‘AX7’) customers. The next update will be a seamless move to Dynamics 365 with a similar process to prior updates.
  • On-premises customers will have a similar experience. Dynamics CRM on-premises will continue to get new updates, which will bring them to Dynamics 365. AX2009 and AX2012 upgrade paths and timelines are consistent with what was communicated in the roadmap for Dynamics AX that remains in effect for how to get to Dynamics 365.

Visit the Dynamics 365 homepage or the Dynamics 365 partners page to chat with an expert or reach out to a partner.


Microsoft donates software primarily through our partner, TechSoup. Visit our eligibility page to view eligibility guidelines and the get started today page to get started with your donation.

Organizations that do not meet the eligibility requirements are encouraged to explore our many software licensing options.

All eligible nonprofit organizations can receive up to ten software titles (up to 5 of which may be server products) and up to 50 access licenses per title group within a two-year period. Please check with your local TechSoup affiliate for additional program details in your country. Note that these limits do not apply to our cloud services.

TechSoup charges a nominal admin fee to cover costs to operate and maintain the donation program. This nominal fee directly supports TechSoup's free informational and training content and resources available to nonprofits.

Yes. Microsoft provides software donations through TechSoup to nonprofit organizations in 236 regions and territories. Visit the Microsoft Product Donations page to determine which programs are available for your organization.

Windows operating systems are available as upgrade versions through the Microsoft Product Donations program. For existing computers in your organization that may have mis-licensed or mis-versioned operating systems, we offer a one-time donation of Windows Get Genuine offering to bring your inventory into compliance and allow future upgrades. Full operating systems are also available for donated or refurbished hardware through a Microsoft Authorized Refurbisher.

Volume software discounts


First, review our eligibility guidelines and then get started on checking your organization's eligibility and applying for a product donation or discount. When your nonprofit organization is validated as eligible, sign in to the Nonprofit Portal, view your available offerings, and click on the icon for volume software discounts to send a Microsoft certificate of eligibility to a reseller. This will provide the reseller information needed to offer nonprofit pricing.

With the new volume software discounts process, resellers no longer manage the eligibility review process. The process is now managed for Microsoft by TechSoup. Nonprofit organizations should visit the new Microsoft Product Donations page to review our eligibility guidelines and apply for validation. Once validation is confirmed, sign in to send a Microsoft certificate of eligibility to a reseller. This will provide the reseller information needed to offer nonprofit pricing.

Visit the Microsoft Product Donations page to see if your country is currently supported by the volume software discounts program. We continue to expand our program to include additional countries.

If a reseller has the current Arvato eligibility verification approval on file, that reseller can keep using that Arvato email to sell to that same nonprofit. When the original verification expires, the nonprofit will need to go through the process to issue a new eligibility verification approval email. Should the nonprofit choose to work with a different reseller, the nonprofit will need to provide a new eligibility verification approval email to that reseller so an order can be submitted on the nonprofit’s behalf.

If an organization loses its status as an eligible nonprofit organization after licensing products, it may continue to use the products for which it is licensed, but it may not submit a new order for licenses at the pricing levels Microsoft offers to nonprofit organizations. The organization may renew expiring Software Assurance for licenses purchased while it qualified as a nonprofit organization by submitting orders for Software Assurance under any other Microsoft Volume Licensing programs for which the organization qualifies as of the order date.

No. However, if a Microsoft compliance audit is performed on a Reseller for sales to a nonprofit agreement, and if there is no proof that the nonprofit was eligible to receive the discounted pricing, then the reseller's ability to sell future Microsoft products could be negatively impacted, and there may be negative effects on the end customer. It benefits both the reseller and the nonprofit to have proof of eligibility before doing any business together.

No. Resellers will still submit orders/sales in the same way as done today.

Unilateral License


For nonprofits and small independent media organizations in 12 countries with special circumstances, Microsoft provides limited, non-transferable, royalty-free licenses.

Microsoft will provide Unilateral Licenses in the following countries until January 1, 2020:

The unilateral software license covers Microsoft software already installed on the personal computers (PCs) of eligible organizations. The unilateral software license is valid and available until January 1, 2020.

There is no fulfillment of any software by anyone under the unilateral license, nor does the unilateral license permit an eligible organization or anyone else to import, export or resell any covered software, or provide any right to transfer any software to or from an eligible organization.

If an eligible organization would like more Microsoft software than is already installed on their PCs, fulfillment will be provided through the existing Microsoft licensing programs, including retail, volume licensing, and software donation programs for non-governmental organizations (NGOs) and other organizations.

Eligible NGOs must operate on a not-for-profit basis and have a mission to benefit the local community. Eligible organizations may also include small, independent media or others that hold a public communications license, are members of a local media association, or are recognized by an international media organization.

Details of the eligibility criteria for the unilateral software license are listed within the documentation posted together with the unilateral license certificate.

Eligibility criteria for the unilateral license are listed within the documentation posted with the unilateral license certificate. The printable certificate of license constitutes evidence of an organization's license.

We are making the unilateral software license available in countries where our current NGO software donation program is in place but the benefits are not yet widely known or understood.

By offering the unilateral software license in countries with this set of criteria, we are hoping to cut through some of the communications and logistical clutter that organizations may have encountered and provide clear legal assurance for the NGOs and small, independent media in those countries currently using our software.

Media must be less than 10% owned by a government entity to qualify for this program.

The unilateral software license covers all Microsoft software already installed on the PCs of eligible organizations.

There is no enrollment process. The printable certificate of license constitutes evidence of an organization's license.

If an NGO or media organization would like more Microsoft software than was already installed on their PCs, fulfillment would be provided through the existing Microsoft licensing programs.

The unilateral license applies as of the date the program was announced. That said, we are eager to engage with eligible organizations on related matters that arose prior to that date.

The unilateral license is available and valid until January 1, 2020. Eligible NGOs may apply for software donations now and beyond that date through our standard software donation program. We will work with eligible media on alternative solutions.

By January 1, 2020, we anticipate that all eligible organizations will have had time to meet their software licensing needs through our standard Microsoft licensing programs, including retail, volume licensing, and software donation programs for NGOs - which provide perpetual software licenses.

Cash Grants


We provide monetary grants to eligible organizations whose missions and activities align with our core programs. Our cash grants are limited and typically result from an invitation to apply for a grant. Most of our grants to nonprofits are in the form of software, which we make broadly available to eligible organizations. Please visit our Microsoft Product Donations page for more information on eligibility and how to apply.

Additional resources for nonprofit organizations can also be found through Microsoft YouthSpark.

If you have any questions, please contact us.

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*Microsoft Product Donation programs are not available in all countries/regions.

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