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Dynamics 365 Customer Engagement (on-premises) SP1 version 9.1 is now available

We are happy to announce the general availability of Dynamics 365 Customer Engagement (on-premises) Service pack 1 version 9.1, and with it, a major update to the Unified Interface giving you improved performance and significant usability improvements over the classic web client. From today, you can download the update from the Download Center, upgrade your deployment, and get access to a host of new features 

Plan your upgrade

Updating or upgrading to Dynamics 365 Customer Engagement (on-premises), version 9.1 depends on the version of Dynamics 365 Customer Engagement (on-premises) you have.  We have lots of useful content on how best to plan and manage your upgrade to version 9.1 available here.

Why move to Unified Interface?

Unified Interface is our presentation client we use across all of our Applications in Dynamics 365 Customer Engagement, and fully responsive from Desktop to Mobile to App for Outlook. By transitioning to the Unified Interface, you will be able to benefit by

  • Optimizing your existing application investment
  • Accessing a new and exciting modern responsive UI
  • Enhancing end-user productivity in working with data in your business application
  • Increased performance, with up to 63% improvements in common actions as compared to the legacy web client.

With support for Internet Explorer 11 ending soon, it’s also a great time to consider moving to modern browsers and get the performance benefits that these bring with the Unified Interface.

What features are in the Unified Interface?

There are a host of new UI usability enhancements within the Enterprise Sales and Customer Service applications that can help reduce friction and make features easier to use. These improvements, including the ability to deliver focused Apps for your end-users, as well as the many new features and benefits UI has over classic web client, will help you drive significant value for your businesses and happier end-users.


How do I transition to Unified Interface?

We’ve a lot of great content to help you to start planning and making the move to Unified Interface. Support materials including videos, articles, and documentation to help you plan and manage your transition are available below.