{"id":110993,"date":"2018-10-24T05:01:07","date_gmt":"2018-10-24T12:01:07","guid":{"rendered":"https:\/\/www.microsoft.com\/en-us\/power-platform\/blog\/power-automate\/atbot-chatbot-connected-to-dynamics365\/"},"modified":"2025-06-11T08:06:29","modified_gmt":"2025-06-11T15:06:29","slug":"atbot-chatbot-connected-to-dynamics365","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/en-us\/power-platform\/blog\/power-automate\/atbot-chatbot-connected-to-dynamics365\/","title":{"rendered":"Advanced | Flow of the Week: Creating an AtBot ChatBot connected to Dynamics 365"},"content":{"rendered":"<div>\n<div>\n<p><strong>Hello Flow Fans and Welcome to another Flow of the Week!<\/strong><\/p>\n<p><strong>This Flow of the week comes from Murray Fife &#8211; Global Blackbelt for Microsoft! Ill let him introduce himself, and then we can get into the meat of the post!<\/strong><\/p>\n<p><em>Murray Fife is a Dynamics 365 Global Black Belt (GBB) at Microsoft, supporting national sales of the Dynamics 365 platform and evangelizing all of the Microsoft technologies. Murray has over 20 years of experience in the software industry working as a developer, an implementation consultant, a trainer, a public speaker, and a demo guy. As a bonus he is finally getting the chance to dust off his degree in Artificial Intelligence and put that to work with the Microsoft AI technologies.<br style=\"background-color: transparent; box-sizing: border-box; color: rgba(0, 0, 0, 0.9); font-family: -apple-system,system-ui,BlinkMacSystemFont,&amp;quot;Segoe UI&amp;quot;,Roboto,&amp;quot;Helvetica Neue&amp;quot;,&amp;quot;Fira Sans&amp;quot;,Ubuntu,Oxygen,&amp;quot;Oxygen Sans&amp;quot;,Cantarell,&amp;quot;Droid Sans&amp;quot;,&amp;quot;Apple Color Emoji&amp;quot;,&amp;quot;Segoe UI Emoji&amp;quot;,&amp;quot;Segoe UI Emoji&amp;quot;,&amp;quot;Segoe UI Symbol&amp;quot;,&amp;quot;Lucida Grande&amp;quot;,Helvetica,Arial,sans-serif; font-size: 16px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;\"\/><br \/>\n<br style=\"background-color: transparent; box-sizing: border-box; color: rgba(0, 0, 0, 0.9); font-family: -apple-system,system-ui,BlinkMacSystemFont,&amp;quot;Segoe UI&amp;quot;,Roboto,&amp;quot;Helvetica Neue&amp;quot;,&amp;quot;Fira Sans&amp;quot;,Ubuntu,Oxygen,&amp;quot;Oxygen Sans&amp;quot;,Cantarell,&amp;quot;Droid Sans&amp;quot;,&amp;quot;Apple Color Emoji&amp;quot;,&amp;quot;Segoe UI Emoji&amp;quot;,&amp;quot;Segoe UI Emoji&amp;quot;,&amp;quot;Segoe UI Symbol&amp;quot;,&amp;quot;Lucida Grande&amp;quot;,Helvetica,Arial,sans-serif; font-size: 16px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;\"\/><br \/>\nIn his spare time, he is also an Author of over 50 books on Microsoft technologies including the Bare Bones Configuration Guide Series which has been a personal mission of his which introduces new users to the setup and configuration of Dynamics AX and Dynamics 365 using step by step visual walkthroughs. This set of 15 guides start off with the Financial modules, progress through the Operational, Distribution, and also includes specialized modules like Production, Warehouse Management, Human Resources and Project Accounting.<\/em><\/p>\n<p><em>You can find all of his books on Amazon (<a href=\"http:\/\/www.amazon.com\/author\/murrayfife\">www.amazon.com\/author\/murrayfife<\/a>), and also on the Dynamics Companions site (<a href=\"http:\/\/www.dynamicscompanions.com\">www.dynamicscompanions.com<\/a>) where he publishes resources for the Dynamics community.<br style=\"background-color: transparent; box-sizing: border-box; color: rgba(0, 0, 0, 0.9); font-family: -apple-system,system-ui,BlinkMacSystemFont,&amp;quot;Segoe UI&amp;quot;,Roboto,&amp;quot;Helvetica Neue&amp;quot;,&amp;quot;Fira Sans&amp;quot;,Ubuntu,Oxygen,&amp;quot;Oxygen Sans&amp;quot;,Cantarell,&amp;quot;Droid Sans&amp;quot;,&amp;quot;Apple Color Emoji&amp;quot;,&amp;quot;Segoe UI Emoji&amp;quot;,&amp;quot;Segoe UI Emoji&amp;quot;,&amp;quot;Segoe UI Symbol&amp;quot;,&amp;quot;Lucida Grande&amp;quot;,Helvetica,Arial,sans-serif; font-size: 16px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;\"\/><br \/>\nMurray is a continual tinkerer and blogger, and you can follow all of his experiments and projects on his personal A Tinkerers Notebook blog site (<a href=\"http:\/\/www.atinkerersnotebook.com\">www.atinkerersnotebook.com<\/a>) and on Twitter<a href=\"http:\/\/twitter.com\/murrayfife\"> (@murrayfife).\u00a0<\/a><\/em><\/p>\n<h3>Check out The video Below as Murray Introduces the solution and how he has connected Microsoft Flow + Dynamics by using AtBot\u00a0<\/h3>\n<\/div>\n<\/div>\n<p>\u00a0<\/p>\n<p><iframe loading=\"lazy\" allow=\"autoplay; encrypted-media\" allowfullscreen=\"\" frameborder=\"0\" height=\"315\" src=\"https:\/\/www.youtube-nocookie.com\/embed\/nEkZsyqv7H4\" width=\"560\"><\/iframe><\/p>\n<h3>\u00a0<\/h3>\n<h3>Now to see how the full solution is built, Click <a href=\"https:\/\/1drv.ms\/w\/s!AnFATp1ms-B-jLYMavMk_HgcUNwmvg\">THIS LINK<\/a> and download the full blog post walkthrough!<\/h3>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Creating Bots that integrate with Dynamics 365 has not been the easiest thing to do in the past for non-developers because it has required a lot of coding to be done, and also in order to change the conversation flows you needed to update and redeploy the code for the Bot to make it available to the users.<\/p>\n<p>Recently I was introduced to a partner solution called AtBot that allows us to create Bot services through the AtBot portal that links to LUIS and Azure Bot  Services, allowing us to build conversation flows and dialogs using Flow as the authoring engine.<\/p>\n<p>This allows us to build Bots with zero coding experience that also leverages the power of Flow to connect to other services seamlessly, allowing us to integrate Dynamics 365 using the standard entities.<\/p>\n<p>In this walkthough we will show you how to configure and build an AtBot Bot that connects to Dynamics 365, using LUIS as the engine for discoving the users intent and deploy it out to chat platforms like Microsoft Teams.<\/p>\n","protected":false},"author":348,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ms_queue_id":[],"ep_exclude_from_search":false,"_classifai_error":"","_classifai_text_to_speech_error":"","_alt_title":"","ms-ems-related-posts":[],"footnotes":""},"audience":[3378],"content-type":[],"job-role":[],"product":[3474],"property":[],"topic":[],"coauthors":[2899],"class_list":["post-110993","post","type-post","status-publish","format-standard","hentry","audience-it-professional","product-power-automate"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Advanced | Flow of the Week: Creating an AtBot ChatBot connected to Dynamics 365 - Microsoft Power Platform Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.microsoft.com\/en-us\/power-platform\/blog\/2018\/10\/24\/atbot-chatbot-connected-to-dynamics365\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Advanced | Flow of the Week: Creating an AtBot ChatBot connected to Dynamics 365 - Microsoft Power Platform Blog\" \/>\n<meta property=\"og:description\" content=\"Creating Bots that integrate with Dynamics 365 has not been the easiest thing to do in the past for non-developers because it has required a lot of coding to be done, and also in order to change the conversation flows you needed to update and redeploy the code for the Bot to make it available to the users. 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