Understanding our customers’ mental models, the friction they experience, and how they diverge from our pathways can inform how we design our product terrain in a way that guides users to the intended, ‘golden,’ destination by funneling them back from…
In the news | Az Predictor
We built Az Predictor, an intelligent command completion module for Azure Powershell. Az Predictor helps our Azure developers find the cmdlet they are looking for efficiently, identify the required parameters quickly, and experience fewer errors. Az Predictor takes the context…
| Sai Vemprala
Editor’s note: This research was conducted by Sai Vemprala, Senior Researcher, and Ashish Kapoor, Partner Researcher, of Microsoft Research along with Sami Mian (opens in new tab), who was a PhD Researcher at the University of Pittsburgh and an intern…
In the news | The Economist
Microsoft’s researchers are using crowdsourcing to improve the amount and quality of data available. Danielle Bragg and her colleagues at the firm’s campus in Massachusetts are developing a smartphone version of “Battleship”, a game in which each player tries to…
Driving impact is more than just building great products. It’s about understanding your customers to bring them the best possible experiences. User research provides us with the ability to engage with, learn from, and empathize with our customers. Through user…
User research provides us with the ability to engage with, learn from, and empathize with our customers. Through user research, the Edge team introduced new functionalities in both vertical tabs and tracking prevention. Let’s look at those improvements, and how research informed them.
At Microsoft, we continuously improve products by developing new features for them. To facilitate data-driven decision-making in software development, product teams across Microsoft run tens of thousands of A/B tests each year. While the primary purpose of A/B testing is…
Our group is developing technological solutions for cities because cities are where the majority of humans live and work. Cities are where most people will experience the effects of a changing climate, and where there is the most potential to…
Adapting to remote and hybrid learning has been difficult for many, including school administrators, teachers, parents, and students. In addition to overcoming the basic hurdles of hardware, internet connectivity, and new tools, other more subtle challenges have cropped up over…