Nancy Baym studies how people understand and act with new communication technologies in their relationships. A pioneer in the field of internet research, Baym wrote some of the first articles about online community in the early 1990s. With Jean Burgess, she is the author of Twitter: A Biography (2020, NYU). Other books include Playing to the Crowd: Musicians, Audiences, and the Intimate Work of Connection (2018, NYU), Personal Connections in the Digital Age (2010, Second Edition 2014, Polity), Internet Inquiry: Conversations About Method (co-edited with Annette Markham, 2010, Sage), and Tune In, Log On: Soaps, Fandom and Online Community (2000, Sage).
She was a co-founder of the Association of Internet Researchers and served as its second president. She has been recognized with the Frederick Williams Prize for Contributions to the Study of Communication and Technology awarded by the International Communication Association, the naming of the Nancy Baym Book Award by the Association of Internet Researchers, and an Honorary Doctorate from the Faculty of Information Technology at the University of Gothenburg. Most of her papers and more information are available at nancybaym.com (opens in new tab).
Episode 41, September 12, 2018 - Dr. Nancy Baym is a communication scholar, a Principal Researcher in MSR’s Cambridge, Massachusetts, lab, and something of a cyberculture maven. She’s spent nearly three decades studying how people use communication technologies in their everyday relationships and written several books on the subject. The big take away? Communication technologies may have changed drastically over the years, but human communication itself? Not so much. Today, Dr. Baym shares her insights on a host of topics ranging from the arduous maintenance requirements of social media, to the dialectic tension between connection and privacy, to the funhouse mirror nature of emerging technologies. She also talks about her new book, Playing to the Crowd: Musicians, Audiences and the Intimate Work of Connection, which explores how the internet transformed – for better and worse – the relationship between artists and their fans.
In this webinar, based on the book Twitter: A Biography, Microsoft Senior Principal Researcher Nancy Baym and Queensland University of Technology Professor Jean Burgess introduce an original approach on how to theorize, study, and compare social media platforms. The framework provides a toolbox of concepts and empirical methods to diagnose patterns of past and emerging change in the cultures, politics, and governance of platforms. The Platform Biography approach can be used and understood by researchers, students, and everyday users without privileged insider access to social media companies. Through its application to Twitter, Burgess and Baym will model how the approach can be used to study other platforms and apps.