Carl Anselmi has been part of Usability support at Microsoft since 1996 playing a primary role in the build, operations, and support of the Xbox Research labs. He joined Xbox Research (Studios User Research) in 2002 to support the labs and has been involved in managing them ever since. In 2008, he officially joined the Xbox Research team to manage the lab business as well as build out several of their new testing facilities on the Studios West campus. His responsibilities include overseeing the various operations, facilities and adapting new technologies to help improve and grow the Research business that are state of the art in the User Research community. He is involved in driving new test technologies, services, environments and continues to push the limits of testing support that is required by a mature User Research team.