I am a social scientist on Project Alexandria at Microsoft Research in Cambridge. Through interdisciplinary work, we ship systems, produce user insights, and develop envisionments and prototypes.
I am currently researching human-AI collaboration in the context of enterprise knowledge applications, with a specific focus on sense-making, content reuse and remix, and cross-application workflows. While knowledge work is the primary focus here, I am also interested in front-line work.
Whilst at Microsoft I have also studied digital possessions (you can find out more by watching my TEDx talk), web use, technology for older adults, wearable cameras, messaging devices and situated displays. I have a PhD in Psychology from the University of York and an MSc in Human-Centred Computing Systems from the University of Sussex. I was a Lecturer at UCL before joining Microsoft in 2007.
- Content Repurposing in Knowledge Work: Implications for Generative AI, co-authored with Chris Elsden, Hanna Moser, and Amid Ayobi, will be presented at the CHI 2023 Workshop on Generative AI and HCI.
- Building Knowledge through Action: Considerations for Machine Learning in the Workplace, co-authored with Denise Wilkins, has been accepted for publication in ToCHI.
- Collaboration in relation to Human-AI Systems: Status, Trends, and Impact, first authored by António Correia, was presented at IEEE BigData.
- Ethical and Social Considerations in Automatic Expert Identification and People Recommendation in Organizational Knowledge Management Systems, co-authored with Ida Larsen-Ledet and Bhaskar Mitra, was presented at the 5th FAccTRec Workshop on Responsible Recommendation at RecSys 2022.
- Ways of Seeing and Being Seen: People in the Algorithmic Knowledge Base, first-authored by Ida Larsen-Ledet, was presented at the ECSCW 2022 workshop on CSCW and Algorithmic Systems.
- The Microsoft New Future of Work Report 2022 is now available.
- Gigified Knowledge Work: Understanding Knowledge Gaps when Knowledge Work and On-Demand Work Intersect, first authored by Denise Wilkins, was presented at CSCW 2022.