Remote Shopping Advice: Enhancing In-Store Shopping with Social Technologies

Proceedings of CSCW 2014 |

Published by ACM

Consumers shopping in “brick-and-mortar” (non-virtual) stores often use their mobile phones to consult with others about potential purchases. Via a survey (n = 200), we detail current practices in seeking remote shopping advice. We then consider how emerging social platforms, such as social networking sites and crowd labor markets, could offer rich next-generation remote shopping advice experiences. We conducted a field experiment in which shoppers shared photographs of potential purchases via MMS, Facebook, and Mechanical Turk. Paid crowdsourcing, in particular, proved surprisingly useful and influential as a means of augmenting in-store shopping. Based on our findings, we offer design suggestions for next-generation remote shopping advice systems.